Best Service Desk Software

Service desk software provides a ticketing platform for internal IT service management. Service desks serve as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.

To qualify for inclusion in the Service Desk category, a product must:

  • Provide an internal ticketing system for IT department inquiries
  • Utilize a portal for employees to submit questions, issues, or requests
  • Offer a knowledge base for employee self-service
  • Record the IT assets in use by a company and any change in asset that occurs
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    IBM Control Desk provides user friendly self-service, automated service management, and seamlessly-integrated, best-practice based service desk capabilities. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information. Reduce outages Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

    100% customizable Service Desk for any business small or large

    Micro Focus Service Request Center (formerly Serena® Request Center) serves as the single point of contact between users and your IT organization. It serves as the "front office" for IT organizations, promoting user self-services and cutting IT costs—which greatly improves IT satisfaction and end user productivity.

    Web Customer Service that Rivals Live Help Next IT Intelligent Virtual Assitants capture the knowledge, professionalism, and success of an organization's best representatives. They are proven to boost customer satisfaction - across industries - increasing customer loyalty and opening the door to new revenue.

    Attain rapid and clear insights into service performance across your entire IT environment from the network, application, and user community perspective. Quickly triage issues and assure extraordinary service quality from a single platform.

    ProactivaNET Service Desk is an ITSM Software with total management solution for assets and services for IT. Inventory, Service Desk and CMDB that suites for the optimization of any IT service support.

    IT Service Support and Management Solutions – ITSM + GRC A Pink Verified, IT Service Support Management Solution Providing enterprise class solutions at an affordable price to SMB Currently being used by 100,000 plus users worldwide SaaS and On-Prem deployments to support from 20 to 20,000 users Local support and implementation services are available in U.S., U.K., South Africa, Australia, U.A.E, Saudi Arabia, Bahrain, Oman, Indonesia and Philippines

    Sunrise ITSM includes an integrated suite of processes to empower your IT Service Desk with the tools that support the needs of both agent and end-user. Sunrise ITSM will help you to achieve your organisation's goals, whether that's to become ITIL aligned, increase the productivity of your Service Desk or improve customer satisfaction - no matter the goal, we are confident that Sunrise ITSM will help take your IT Service Desk and the management of related or similar organisational processes to the next level.

    Wolken Service Desk is based on a SaaS model and designed to resolve any service desk problems.

    4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. 4me supports the full range of IT and Enterprise Service Management capabilities alongside strong Project and Portfolio Management At 4me, we believe in a simple pay per user model without additional modules and other hidden costs. A model that scales up but also scales down with your organization to make sure you pay for what you actually use.

    Active Servicedesk is an ITSM solution that allows organisations to facilitate request fulfilment and the resolution of common challenges in the everyday work environment.

    Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide.

    DeepDesk is a complete solution to manage your support requests, your daily activities and your organisational processes

    Electric is the world's first all-in-one IT support solution for small and midsize offices delivered in real-time. Through a chat interface, personalized service and flat-rate pricing we keep your email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

    Our suite of software tools and associated services enables you to securely manage every type of communication with your customers from one central portal.

    IncidentMonitor Service Desk software is designed for ANY organization (small/mid-sized to enterprise), looking for a SaaS or on-premise software solution to support the service organization

    Intelex Nonconformance Management and Reporting is a of the quality control. By streamlining the recording and tracking of nonconformances and follow-up actions.

    IntraService will allow you to bring your customers support to the brand new level with minimal costs. Our system is extremely easy in implementation and user-friendly. It can be deployed and configured in a single day as on permise solution and instantly ready to use in a SaaS version. System meets ITIL recommendations.

    IT Care Center is a robust, yet affordable IT Service Management Platform that lets you shift your focus to where it can be most valuable.​

    Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support.

    Incident & Problem Management. Streamline service desk ticket resolution throughout the entire ticket lifecycle.

    The Logicalis service desk is an as-a-service offering that is the answer to your organization’s end-user support service needs—both for your team and for your customers. We provide highly customizable level 1 support that can be geared specifically to your company’s needs, budget and technology. We offer support 24/7/365 or we can provide service during off hour or peak hours. Our service is transparent, calls are answered with your company name and managed using your environment-specific knowledge base. Consider Logicalis Service desk as an alternative to a self-managed help desk.

    Lack of product information turning your customers away? Let your customers ask additional questions about your products and share their answers using the Product Questions and Answers module for Magento 2. Features: Questions asked by both admin and customers; Answers replied by both admin and customers; Ability for visitors to ask questions and reply; Automatic and manual moderation; Ability to subscribe to a question and receive answers by email; Admin has full control over editing Q/A; Q/A tab is built in product pages; Q/A summary on product pages; Quick search for Q/A; Ability to sort Q/A by relevance; Email notifications to keep users informed; Captcha to avoid spamming; Responsive design for tablets and mobile devices.

    ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

    Provides an intuitive app store for users and ITIL-certified service processes for IT departments.

    MAX ServiceDesk provides tools to deliver customer service and boost productivity.

    Service Support Manager is easy to use and inexpensive; plus, it provides visibility across the entire service delivery lifecycle.

    NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, best of breed mobile apps.

    Nilex offers fully customizable, web and mobile responsive ITSM solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system processes.

    The educational technology management system to help simplify and integrate school system's one-to-one, asset, and work order management processes. One to One Plus Software is the all-in-one software solution designed to help school systems simplify one-to-one, asset, and work orders management.

    RenewityRMA is a customer service software that returns system for in-house service teams of manufacturers and the customers. It manages the complete product return lifecycle.

    ServiceNow Request Management streamlines service delivery for user requests, eliminates duplication of effort, ensures information accuracy, and reduces operational costs through a published catalog of IT services, all driven by automated workflows, approval rules, and service level agreements.

    Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.

    Richmond ServiceDesk provides IT support, service desk, remote control and asset man technologies to corporate & education sectors.

    Our SerioPlus ITSM gives your staff access to everything they need to manage your IT Service Desk - in one easy to deploy application. With strong links to our Knowledgebase, SLA, Asset & Configuration Management system, web and mobile products, our Service Desk software is more than a call logging system. Serio Incident, Service Request, Problem and Change Management modules can enable your staff to cut resolution times and raise customer satisfaction. Serio comes complete with a comprehensive ITIL®-compliant Configuration Management Database (CMDB) and IT Asset Database. The Serio CMDB holds information about different types of IT equipment and software within your company. It describes their roles, inter-relationships, dependencies and value to the business. You can view this information in either text or diagrammatic form. It underpins many IT disciplines, including Incident, Problem and Change Management, Capacity Management and many others. Our unique event and workflow technology means you work in ways that reflect what you do, and the activities you and your teams undertake - simply build key business steps into Serio, then let Serio worry about the details of what needs to be done. Serio delivers a wealth of information to the Service Desk. Accessing information about system dependencies, suggested courses of action and similar problems easily when you need it - at the point of logging. With its innovative and attractive interface, Serio Service Desk Software has been carefully designed to be as simple as possible to use. Serio guides you through everything - from logging a call, call tracking, resolving problems, team working and more. Using Serio Change Management, you can easily model business processes that your company needs to perform - activities such as software modifications and key server reconfigurations. Milestone dates and times can be defined for key stages, so time-critical events can be scheduled to suit the needs of your business. Keeping customers and colleagues informed about the progress of a change is easy too. Most importantly, Serio Changes can be dynamic, responding to events as they occur in the organisation. Halting, restarting and amending changes on the fly is straight-forward, ensuring that the Change Manager is always in control.

    Our software is 100% web browser based. Shared open source software code. It

    Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

    Sunrise Service Management offers over 30 different services and components to assist Service Providers in competing and managing their operations effectively.

    Choose from a rich selection of SupportDesk features & integrations to bolster your customer support'

    SuportPortal is comprehensive package for implementing multi-tiered service and suitable for internal and external customers. It automates your service desk procedures, including notifications and responses to service issues improves overall efficiency and reduces management overhead. Using Self-Service features, end users can submit new requests or check the status of their open requests, from their email client or from web-browser.

    TeamHeadquarters Project Management Makes It Easy to Plan, Execute and Control Your IT Projects.

    EnTech Support Mexico somos especialistas en la integración de Soluciones IT (tecnología de la información), siempre con los más altos estándares de calidad y compromiso. ​ ​Nuestras soluciones IT se caracterizan por la eficiencia, seguridad y velocidad de respuesta, que toda empresa o corporativo requiere hoy en día; nuestros especialistas diseñan e implementan soluciones IT de manera integral y se enfocan en todo momento en la creación de soluciones de tecnología ideales, satisfaciendo hasta el más complejo requerimiento.

    The Valuemation Suite not only covers the usual ITSM processes, but also offers advanced modules – e. g. for software license management, IT financial management, infrastructure and business service monitoring, customer relationship management, innovation management, IT analytics, etc.

    VIZOR is a modular platform for IT Asset Management, Software Asset Management and IT Service Management. IT Asset Management Gain visibility of all details related to your IT assets including inventory data, supplier information, related documentation and employee allocations. Easily manage IT purchases, agreements, maintenance contracts and the complete lifecycle of your assets. Network connected devices are discovered and audited with VIZOR's Discovery capability or by integrating with your existing PC discovery and configuration management infrastructure such as Chromebook Management Console , Microsoft System Center (ConfigMgr) or LANSweeper. Software & License Management Manage your software assets including licenses, maintenance contracts, and cloud subscriptions, in one central location. Manage requests through approval and provisioning processes, ensure license compliance and maintain control over software expenditure. Receive timely reminders when maintenance contracts and cloud subscriptions are due for renewal. Stay informed on current and forecast expenditure with powerful analytics reporting. ServiceDesk Feature rich helpdesk issue tracking solution ideal for both IT end user and customer support. Out-of-the-box functionality facilitates ITIL best practices for incident and change management with powerful email integration, Service Level Agreements (SLAs), Knowledge Base, teamworking, automatic ticket assignment and a self-service portal. VIZOR seamlessly integrates with our awarding winning desktop remote control solution PC-Duo.

    With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.

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