Service desk software provides a ticketing platform for internal IT service management. Service desks serve as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
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Sunrise ITSM includes an integrated suite of processes to empower your IT Service Desk with the tools that support the needs of both agent and end-user. Sunrise ITSM will help you to achieve your organisation's goals, whether that's to become ITIL aligned, increase the productivity of your Service Desk or improve customer satisfaction - no matter the goal, we are confident that Sunrise ITSM will help take your IT Service Desk and the management of related or similar organisational processes to the next level.
Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime saving valuable IT resources and expenses.
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 20 years of experience, 4,500+ customers worldwide and offices in 10 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface. 4me supports the full range of IT and Enterprise Service Management capabilities alongside strong Project and Portfolio Management At 4me, we believe in a simple pay per user model without additional modules and other hidden costs. A model that scales up but also scales down with your organization to make sure you pay for what you actually use.
Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide.
Electric is the world's first all-in-one IT support solution for small and midsize offices delivered in real-time. Through a chat interface, personalized service and flat-rate pricing we keep your email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Our free 30-day trial and switch-on allows you to try the software in your environment, and our product specialists will help to import your data and configure your processes. Eliminate the pain and cost of upgrades with automatic updates, which ensure that the software is always up-to-date and your customizations keep on working. Priced for Life: As part of our commitment to customer loyalty, Hornbill guarantees that the price plan a customer signs up to remains fixed for as long they subscribe to the service. Subscribing customers will never be affected by price increases, and if we reduce subscription costs, customers can simply switch to the lower price plan. https://www.hornbill.com/products/service-management-software/
Intelex Nonconformance Management and Reporting is a of the quality control. By streamlining the recording and tracking of nonconformances and follow-up actions.
IntraService will allow you to bring your customers support to the brand new level with minimal costs. Our system is extremely easy in implementation and user-friendly. It can be deployed and configured in a single day as on permise solution and instantly ready to use in a SaaS version. System meets ITIL recommendations.
Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support.
The Logicalis service desk is an as-a-service offering that is the answer to your organization’s end-user support service needs—both for your team and for your customers. We provide highly customizable level 1 support that can be geared specifically to your company’s needs, budget and technology. We offer support 24/7/365 or we can provide service during off hour or peak hours. Our service is transparent, calls are answered with your company name and managed using your environment-specific knowledge base. Consider Logicalis Service desk as an alternative to a self-managed help desk.
Lack of product information turning your customers away? Let your customers ask additional questions about your products and share their answers using the Product Questions and Answers module for Magento 2. Features: Questions asked by both admin and customers; Answers replied by both admin and customers; Ability for visitors to ask questions and reply; Automatic and manual moderation; Ability to subscribe to a question and receive answers by email; Admin has full control over editing Q/A; Q/A tab is built in product pages; Q/A summary on product pages; Quick search for Q/A; Ability to sort Q/A by relevance; Email notifications to keep users informed; Captcha to avoid spamming; Responsive design for tablets and mobile devices.
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, best of breed mobile apps.
Nilex offers fully customizable, web and mobile responsive ITSM solutions that enable complete control over business processes. Ticket Management, Asset Management, Service Catalog, Shared Services, or Customer Support are just a few of all the solutions and services that Nilex can offer. We introduce functions full customized for customer needs and develop modules according to ITSM standards. Nilex system features follow best practice in development giving flexible and scalable handling system processes.
ServiceNow Request Management streamlines service delivery for user requests, eliminates duplication of effort, ensures information accuracy, and reduces operational costs through a published catalog of IT services, all driven by automated workflows, approval rules, and service level agreements.
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT.
Our SerioPlus ITSM gives your staff access to everything they need to manage your IT Service Desk - in one easy to deploy application. With strong links to our Knowledgebase, SLA, Asset & Configuration Management system, web and mobile products, our Service Desk software is more than a call logging system. Serio Incident, Service Request, Problem and Change Management modules can enable your staff to cut resolution times and raise customer satisfaction. Serio comes complete with a comprehensive ITIL®-compliant Configuration Management Database (CMDB) and IT Asset Database. The Serio CMDB holds information about different types of IT equipment and software within your company. It describes their roles, inter-relationships, dependencies and value to the business. You can view this information in either text or diagrammatic form. It underpins many IT disciplines, including Incident, Problem and Change Management, Capacity Management and many others. Our unique event and workflow technology means you work in ways that reflect what you do, and the activities you and your teams undertake - simply build key business steps into Serio, then let Serio worry about the details of what needs to be done. Serio delivers a wealth of information to the Service Desk. Accessing information about system dependencies, suggested courses of action and similar problems easily when you need it - at the point of logging. With its innovative and attractive interface, Serio Service Desk Software has been carefully designed to be as simple as possible to use. Serio guides you through everything - from logging a call, call tracking, resolving problems, team working and more. Using Serio Change Management, you can easily model business processes that your company needs to perform - activities such as software modifications and key server reconfigurations. Milestone dates and times can be defined for key stages, so time-critical events can be scheduled to suit the needs of your business. Keeping customers and colleagues informed about the progress of a change is easy too. Most importantly, Serio Changes can be dynamic, responding to events as they occur in the organisation. Halting, restarting and amending changes on the fly is straight-forward, ensuring that the Change Manager is always in control.
Micro Focus Service Request Center (formerly Serena® Request Center) serves as the single point of contact between users and your IT organization. It serves as the "front office" for IT organizations, promoting user self-services and cutting IT costs—which greatly improves IT satisfaction and end user productivity.
Sunrise Service Management offers over 30 different services and components to assist Service Providers in competing and managing their operations effectively.
SuportPortal is comprehensive package for implementing multi-tiered service and suitable for internal and external customers. It automates your service desk procedures, including notifications and responses to service issues improves overall efficiency and reduces management overhead. Using Self-Service features, end users can submit new requests or check the status of their open requests, from their email client or from web-browser.
EnTech Support Mexico somos especialistas en la integración de Soluciones IT (tecnología de la información), siempre con los más altos estándares de calidad y compromiso. Nuestras soluciones IT se caracterizan por la eficiencia, seguridad y velocidad de respuesta, que toda empresa o corporativo requiere hoy en día; nuestros especialistas diseñan e implementan soluciones IT de manera integral y se enfocan en todo momento en la creación de soluciones de tecnología ideales, satisfaciendo hasta el más complejo requerimiento.
The Valuemation Suite not only covers the usual ITSM processes, but also offers advanced modules – e. g. for software license management, IT financial management, infrastructure and business service monitoring, customer relationship management, innovation management, IT analytics, etc.
VIZOR is a modular platform for IT Asset Management, Software Asset Management and IT Service Management. IT Asset Management Gain visibility of all details related to your IT assets including inventory data, supplier information, related documentation and employee allocations. Easily manage IT purchases, agreements, maintenance contracts and the complete lifecycle of your assets. Network connected devices are discovered and audited with VIZOR's Discovery capability or by integrating with your existing PC discovery and configuration management infrastructure such as Chromebook Management Console , Microsoft System Center (ConfigMgr) or LANSweeper. Software & License Management Manage your software assets including licenses, maintenance contracts, and cloud subscriptions, in one central location. Manage requests through approval and provisioning processes, ensure license compliance and maintain control over software expenditure. Receive timely reminders when maintenance contracts and cloud subscriptions are due for renewal. Stay informed on current and forecast expenditure with powerful analytics reporting. ServiceDesk Feature rich helpdesk issue tracking solution ideal for both IT end user and customer support. Out-of-the-box functionality facilitates ITIL best practices for incident and change management with powerful email integration, Service Level Agreements (SLAs), Knowledge Base, teamworking, automatic ticket assignment and a self-service portal. VIZOR seamlessly integrates with our awarding winning desktop remote control solution PC-Duo.