Social media management systems provide functionality to administer social media accounts, schedule posts, suggest content, and boost posts. Social media management software is used by social media, marketing, and communications departments to increase brand awareness, manage workflows, and engage online communities. Social media management tools are used by these teams to create engaging content that can be used in marketing campaigns and to maintain an online presence. The products often provide tools such as user access control, content libraries, timelines, schedules, and archives. Social media management tools are aimed at maximizing search engine optimization, increasing inbound traffic, customer satisfaction, and customer conversion. Social media management software often provides functionality of social media monitoring and social media analytics software. It can be a part of a social media suite as a standalone or integrated component. Many marketing automation products offer social media management as a feature.
To qualify for inclusion in the Social Media Management category, a product must be able to:
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Hootsuite is the most widely used social media management platform, loved by over 16 million people worldwide and trusted by more than 800 of the Fortune 1000. Our brand promise is to empower all organizations–large and small–to strategically grow their brand, business and customer relationships with social. Our platform brings together your social networks and integrates with over 200 business applications. It’s the one place to build customer relationships, listen to the needs of the market and grow your revenue. From social advertising to employee advocacy, Hootsuite is your all-in-one solution for driving business results.
Zoho Social helps marketers to grow the social media presence of their brand with actionable insights focused on content and engagement. It provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of their audience. Zoho Social even goes a step ahead to shows users the percentage of their audience that’s likely to see their post now, suggests the next best time to post and lets them schedule a post to go out at the same time of the day in different time-zones. Zoho Social's real-time monitoring dashboard helps marketing teams listen to what’s being said about their brand. Users can search and track a keyword; and respond when they need to. Instant notifications ensure quick reactions and guarantee that no relevant conversations are missed. Within Zoho Social, numbers are included as a value add, around publishing and listening features. A dedicated reports tab provides social-network-specific statistics and detailed analytics enabling users to understand more about their audience and how people engage with their content.
Sprout Social offers social media management, engagement and analytics solutions for leading agencies and brands, including Hyatt, GrubHub, Microsoft, Uber and Zendesk. Available via web browser, iOS and Android apps, Sprout Social’s engagement platform enables brands to more effectively communicate on social channels, collaborate across teams and provide an exceptional customer experience. Sprout Social’s intuitive platform was designed with the user in mind, making it easy for anyone to publish content, monitor their social presence, engage with their audience and analyze social media efforts across all connected profiles. Teams can be up and running in minutes—Sprout Social does not require up-front investment, has flexible contract terms and there is little-to-no implementation needed. Sprout Social is an Twitter Official Partner, Facebook Marketing Partner, Instagram Partner Program Member, LinkedIn Company Page Partner and Google+ Pages API Partner. Created for small and medium businesses, enterprise and agencies, Sprout features focus on three main functions: publishing, engaging and reporting. Sprout provides solutions for social marketing, social management, customer service and team collaboration. Sprout’s Smart Inbox gives users a unique all-in-one stream of their incoming social messages, and enables users to work from the stream to respond, tag, task or mark messages as complete to achieve inbox zero. Sprout’s collaboration tools and permissions enable multiple users to work within the platform at once without overlapping or encroaching on responsibilities. The Sprout Queue and ViralPost enable you to efficiently upload content and ensures your messages will be sent at the optimal time for maximum reach. Sprout’s ample reporting capabilities provide insightful analytics and enable you to quantify your social communications.
Buffer is an intuitive, streamlined social media management platform trusted by brands, businesses, agencies, and individuals to help drive meaningful engagement and results on social media. We have a suite of products for publishing, engagement, analytics, and team collaboration (Publish, Reply, and Analyze). Our products are carefully considered and highly refined in order to help social media marketers and teams work more efficiently and effectively. Buffer is a team of real people, aligned in common values. Being a Buffer customer should feel like you have a whole team of people cheering for you. We want to see you succeed on social!
A platform for social media monitoring, engaging, publishing, analytics and managing customer data. Falcon enables brands to explore the full potential of digital marketing and advertising by managing multiple customer touchpoints on one platform. It allows marketers to deliver more personalized brand experiences based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.
AgoraPulse is a Social Media Management and CRM platform that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports all in one easy-to-use dashboard. AgoraPulse currently supports Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+. Here are six features that customers love most about AgoraPulse. 1 - Social Media Inbox for each account with real time tracking of incoming messages 2 - Incredibly flexible publishing options for queued, scheduled, and requeued posts. 3 - Advanced analytics delivered in PowerPoint and CSV reports with 1 click. Unlimited reports included with every subscription. 4 - Automatic moderation to rid accounts of spam and to easily assign incoming messages. 5 - Audience qualification and ranking to instantly build meaningful business relationships. 6 - Team workflow features for better collaboration and customer service.
Sendible is the leading social media management platform for agencies looking to manage social media more effectively for their clients. The Sendible platform brings all your social networks together into a centralized hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time! With powerful social media engagement, monitoring, publishing, lead generation and reporting features, Sendible gives you all the tools to delight your clients every step of the way. Sendible's social media automation features help to simplify the process of driving interactions, growing a following and starting conversations on social media. The unified Priority Inbox is loved by brands and agencies alike, who are saving hours each day by consolidating the most important conversations from multiple sources into a single stream. With gorgeous social media reports that are designed to impress, you can deliver both meaningful and impressive-looking insights showcasing your progress on social media. With one of the most powerful social media content creators on the market, Sendible's sophisticated compose box helps you schedule your social media posts in bulk and at the optimal engagement times throughout the day. Sendible's advanced content suggestion algorithms automatically curate and recommend the best content on the web for your audience, guaranteed to drive engagement and growth.
Statusbrew is a social media management platform that combines the power of internet and technology to empowers businesses, brands, marketing agencies, and organizations to discover and manage customer experience across various social touch-points and drive growth. Statusbrew bridges the gap between businesses and customers by unearthing deep insights of social media analytics. Trusted by over 16 million users worldwide, Statusbrew makes it fast and easy for individuals, small and medium businesses and organizations of every scale and complexity to efficiently manage social media properties. Get in full control of all your channels on Twitter, Instagram, Facebook, LinkedIn and Google Plus with the complete suite of social media management tools on Statusbrew. With a simple to use interface for the planning of social publishing of marketing and PR campaigns on multiple social networks, Statusbrew is a trusted partner for Teams. With Audience on Statusbrew businesses, influencers and individuals alike gather social intelligence to engage with their community on different social networks and nurture strong relationships with people who matter the most. The social audience can be segmented and managed for well-girded growth to maximize returns by keeping their valuable connections happy at every step of their social journey. Track and monitor your competitors alike, and grow fast using our Lead Generation process using Twitter Sources. With Engage on Statusbrew, never miss out any conversation about your brand or business on social. Reply to DMs, Mentions, and Comments from all the profiles in a single unified social inbox. With real-time sync, receive and assign replies to specific teammates for them to work on it as soon as a prospect talks about you and never miss out on any lead. Slack Integration will change the way Brands and Agencies can bring in their teams to collaborate in Social Publishing and Brand Monitoring right from their workspace. When you connect your Statusbrew with one or more Slack channels or workplaces, you would receive instant Slack notifications for all the activities you choose are important for your Business. Our powerful white-labeled Reports give you, your team and clients, powerful week-over-week and month-over-month Analytics to get the best ROI on your marketing efforts. Signup on Statusbrew for a free 14 days trial to gain a competitive edge and build strong social connections!
HubSpot is the world's #1 inbound marketing platform, integrating blogging, social media monitoring and publishing, contacts, SEO, email marketing, marketing automation, and analytics in one easy to use and powerful platform. HubSpot's 18,000 customers worldwide leverage the company's software and services to transform their marketing from outbound (cold calls, email spam, trade shows, TV ads, etc) to inbound lead generation, enabling them to leverage remarkable content and an integrated experience to deliver leads and business results– not to mention marketing that people love.
eClincher is a powerful and intuitive social media and online management platform, serving businesses of all sizes, agencies and professionals. eClincher offers advanced publishing, including publishing automation with queues and RSS feeds, one inbox to manage engagement and interactions, live social feeds, keywords monitoring, suggested content, influencers discovery, analytics dashboard and custom reports. Supports: Twitter, Facebook, Instagram, Instagram business, LinkedIn, Google+, Google My Business, Pinterest, YouTube, Blogger..and many more cool integrations. START YOUR FREE TRIAL today (payment information is not required).
The perfect tool for presenting social media content to clients. HeyOrca is an online social media planner built for marketing agencies to cut delays in client approvals and eliminate redundant tasks. Why HeyOrca? 1. Streamline Client Approvals 2. Manage All Clients in One Place Key Features - Accounts Organization - Social Media Planning - Internal Collaboration - Client Approvals - Direct Publishing - Performance Analytics Imagine social media approvals without spreadsheets. Visit us at www.heyorca.com
As the #1 marketing calendar for everything you need organized, CoSchedule allows users to build out their entire marketing strategy from one master calendar, collaborate with their teams, and streamline their entire execution process in one place. CoSchedule is the web’s most popular marketing calendar and the fastest growing startup in North Dakota. Ranked as the best business tool built by a startup on Entrepreneur.com, CoSchedule helps nearly 8,000 marketing teams stay organized in more than 100 countries around the world.
The first AI-powered social media marketing suite for brands and agencies of all sizes. We empower our clients with the largest data set in the industry. Measure & benchmark social media performance. Measure the performance of your business across social channels. Learn more from your customers, gain valuable insights into industry and competitor activities. Optimize paid & organic performance Use AI to optimize your organic and paid strategy. Promote only your best performing content and publish it at the right time to get the best results from your ad spend. Visualize & analyze the business impact of social Integrate social, web analytics and business data to build a complete attribution model for your business. View actionable dashboards and reports to make smarter marketing decisions. Create & publish content Leverage AI to find inspiration and gather recommendations that help you create more engaging content to acquire new customers. Collaborate across teams to optimize content scheduling and execution. Nurture your social communities Show customers they're at the heart of your business. Retain audiences with a personalized engagement platform that scales as you grow. Know that you’re delivering timely responses to every conversation, reaction and question. Wherever you are on your social media journey, we provide value to improve your ROI. Engage and grow your community with actionable recommendations and insights.
Tailwind is the complete Pinterest & Instagram marketing toolkit for bloggers and businesses of all sizes. Schedule posts, discover content, monitor conversations, amplify your reach, and measure results all with one tool. Affordable for Small Businesses, Extensible for the Enterprise
Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit sprinklr.com, chat with us at @sprinklr, or email firstname.lastname@example.org.
Cision Ltd. (NYSE: CISN) is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision's software allows users to identify and engage with key influencers, craft and distribute meaningful stories, and measure the business impact. Cision has over 3,000 employees with offices in 15 countries throughout the Americas, EMEA, and APAC. Learn how to communicate like never before with the Cision Communications Cloud®. Follow Cision on
The World’s Most Complete Social Media Management Platform. Social Report is an all-in-one social media management platform. All the features you need in one concise package. Our platform includes targeted engagement, advanced scheduling, social listening, unique automations, sophisticated analytics and much, much more! Check out www.socialreport.com to discover more, or feel free to shoot us a message here on G2 Crowd!
Social Studio helps you build more meaningful relationships with customers by tapping into the power of social media in your marketing, customer service, and sales organizations. Harness social conversations to listen, analyze, publish, and engage with your customers on a 1-to-1 basis.
Oktopost is the first solution to establish the ROI of social media, bridging the gap between social media and lead generation. Oktopost delivers the true business value of social media, generating new sales and integrating marketing and sales in today's social-centric marketplace. With Oktopost, companies can say for the first time: "This new customer came from this LinkedIn post!" or "This Tweet brought us $XXX in sales!" Oktopost enables users to track closed sales back to the originating social media interaction - whether this is a Tweet, LinkedIn post or Facebook update.
SocialPilot is a social media automation tool for scheduling and marketing your social media to increase your social media efficiency. 1) You can connect over 9 social media networks like Facebook, Twitter, Instagram, Google+, LinkedIn, Pinterest, Tumblr, Xing and VK with SocialPilot. 2) Share as many as 500 posts and connect over 200 profiles with just one SocialPilot account. 3) Post with your own brand name instead of SocialPilot's with the Custom FB Branding Feature. 4) Add up to 20 team members in your SocialPilot account to delegate sharing and scheduling with Team Collaboration feature. 5) Schedule 100s' of posts at a time uploading a CSV with Bulk Scheduling feature. 6) Want to have a look on when and what have you scheduled, have a look at our Social Media Calendar. 7) Never stay out of content, we have a lot many content suggestions. Add Curated Content and RSS Feeds for a never ending scheduling of your posts. 8) Difficulty waiting for your client's response about their account credentials. With Client Connect feature, wait no more for their account credentials or being an admin. 9) Bored of long, unwanted ugly looking URLs'. Create your own customized branded domains for more visibility and recognition with the URL Shorteners SocialPilot provides. With all these features under just one platform just go, start SocialPiloting right away!
MavSocial (www.mavsocial.com) is a social media visual content marketing & advertising solution for brands and agencies. It enables organizations to easily plan campaigns and then publish and promote to the major social networks. Specifically, the platform offers - Visual Content Management: Upload, store and manage all images, photo, videos etc for owned, licensed and UGC - UGC Curation: Curate and obtain permission to use content from social media networks - License Content: Access over 50m stock images from world class stock image libraries including BigStock Photos, Pixabay, Giphy & ImageAfter - Plan Campaigns: Create and track social media campaigns across multiple networks, including campaign calendar - Publish: Facebook, Twitter, Linkedin, YouTube, Tumblr + Instagram - Engage: Respond to comments and messages across all social networks - Reporting: By social network, social media campaigns, visual content analytics - Advertising: Promote and boost your Facebook posts to your desired audience - Teams & Brands: Organize all social media activities by brands, teams. User level permissions at the team level. Obtain post level approval from clients and senior management
SOCi is the industry’s leading social media and reputation management solution. SOCi solves the difficult social media workflow challenges faced by the world’s top multi-location businesses. Our powerful social media solution was architected to address the very specific workflow and scalability issues faced by multi-location brands, digital marketing agencies, and multi-family property management companies that need to manage hundreds or thousands of social media pages. SOCi’s scalable and comprehensive platform technology provides every tool necessary for multi-location and multi-tenant businesses to manage their local social media efforts including: Intuitive Dashboard - Upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Content Discovery: With SOCi’s proprietary scoring tool, multi-location businesses can not only see what types of content are getting the most engagement, but SOCi can also tell you when to post it for optimal results across all locations in your portfolio. Asset Management/Content Libraries: After SOCi scores content found on the social web it allows you to choose from a library of highly curated, engaging content. This library cuts out the work of searching for relevant on brand content which saves you time while adding value to your brand. Peak-Time Scheduling: SOCi’s platform analyzes when your audiences most engage with your content, allowing you to post at peak times. Reporting and Analytics: SOCi puts the metrics and data that matter to your business in one easy-to-view dashboard to take the guessing out of what’s working and not working for your strategies. Reputation Management: Go beyond social media sites to pull and respond to reviews from Yelp, Citysearch, Google, and many more networks. SOCi serves as the infrastructure on which tens of thousands of social media business pages are being managed. SOCi is fully integrated with the top social media and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google+, Yelp and more.
NapoleonCat.com is an analytics, engagement, and publishing platform for social media marketing. Users can publish on Facebook, Google+, and Twitter at once; plan their content with calendar and drafts; and include their clients and coworkers in the content design and decision making process with customized post flows. They also can curate their current and future clients while quickly responding to their questions and comments either via a private message on Facebook or through a comment on Instagram. Users can access in-depth analytics on any page or profile on Facebook, Twitter, Instagram, YouTube, and Google+ to track the effectiveness of your or your competitors’ marketing efforts. NapoleonCat.com also makes social media marketing automation and reporting possible and enables users to process email and SMS complaints. They can also invite their co-workers, clients, and support team to work with them. NapoleonCat.com was founded by Grzegorz Berezowski in December 2011 and is based in Warsaw, Poland.
CX Social, a Clarabridge product, formerly known as Engagor, is the most comprehensive platform for real-time social media customer engagement. As a social listening, social engagement and social analytics platform, CX Social tracks all conversations relating to a brand, filters out noise, streamlines engagement, and helps contact centers and social media teams respond to what matters most to customers saving time and costs related to social customer care. Some of the biggest brands use Clarabridge CX Social to: • Increase revenue, retention rate, and customer lifetime value by proactively servicing customers on the social channels they are using to seek help. • Increase customer satisfaction by reducing handle and response times. CX Social analyzes all service requests and filters them to the right agent at the right time based on topic or other attribute. • Reduce operating costs by handling customers on less expensive social channels Clarabridge CX Social makes it easy for customer service teams to deliver the same quality of service on social as they do on other channels. CX Social: • Integrates with your existing CRM system such as Salesforce, Zendesk, and more to augment social interactions customer history and context. • Connect with all social media sites, in any language • Track, monitor, and measure agent performance with team performance dashboards, SLA alerts and escalation features • Automatically analyzes the issue or problem and routes incoming service requests using Clarabridge’s highly accurate natural language processing, selected as a text analytics leader in Forrester’s Big Data Text Analytics Wave.
Everything you publish with Edgar is stored in an organized library and arranged into categories, like “Quotes,” “Blog Posts,” or “Cat Puns.” To save even more time, you can add content in bulk or connect him to an RSS feed. Create a schedule that tells Edgar when to publish from each category. That way, he always knows what types of status updates to post at which times, sharing the right variety of content automatically. When Edgar makes his way through all the new content in a category, he’ll simply start recycling older updates. He’ll never run out of things to say, and your posts will be seen by a new audience, bringing more traffic your way! Your library is organized into categories, and your schedule is built around the types of things you want to post. Once you define your categories and schedule, Edgar makes sure your queue is never empty – ever. When he’s published everything from a category, Edgar re-shares older updates that people might have missed the first time around – and every time he does, you can get brand new traffic.
Komfo is now part of Falcon.io. Falcon is a SaaS platform for social media marketers. It combines social media listening, engaging, publishing, measuring and data management tools in one easy-to-use suite. We help businesses to explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. You will love the easy-to-use UI, backed by stellar support.
NetBase is a Social Business Platform that global brands and agencies use to power brand building, grow businesses and connect with consumers. NetBase processes millions of posts across the social web in 42 languages, faster (9x) and more accurately (50-70%) than alternatives. The platform enables brands and agencies to deeply understand customer behavior, emotions and intent in real-time, giving confidence in making actionable decisions that accelerate growth. The advanced patented technology gives clients access to purchase intent, new audiences, and contextual brand emotions that link to shareholder value. The intuitive UI, simple non-Boolean search, and complete and flexible functionality works ‘out of the box’, and includes history, geo and depth that the biggest brands in the world now rely upon.
Buzzlogix is a smart and simple, all-in-one social media management, monitoring and engagement platform. Designed to empower social media specialists and marketing teams, Buzzlogix offers a comprehensive set of tools to deliver a tailor-made and effective social media strategy for any size organization. We strongly believe that social media management should be simple, automatic and enable meaningful engagements that result in happier customers, increased sales, superior products, and stronger market insights. Get started today with our free version.
Loomly is a social media calendar management tool that helps teams and individuals create and schedule content for social media networks including Facebook, Instagram, Twitter, Pinterest, Google+ & LinkedIn. Via an intuitive interface and innovative features, users can manage ideas for social posts, get live post optimization tips, preview social media posts, manage approval workflows, and automate post scheduling & analytics. Loomly is available as a web platform, with native mobile applications for iOS & Android.
Commun.it - Community Management for Twitter that Makes a Difference! Commun.it dramatically improve the way you build relationships and discover leads on Twitter! It helps you to build meaningful, personal relationships through social media while focusing on your highest-value relationships (influencers, supporters, most engaged members,promising new leads...). This helps you to grow engagements, discover new leads and influential followers and build real connections that help you reach your business goals.
Buffer Reply turns your Twitter, Facebook, and Instagram engagement, comments, and questions into threaded conversations, all neatly organized in one inbox for your team to tackle, together. Our refined brand monitoring filters let you bypass the chatter of social media, so your team can focus on the support-related conversations that matter most to your brand. Reply puts critical customer service data at your fingertips with robust reports, so you can make the best decisions for your team.
Spredfast is a leading social software suite that helps enterprise brand, media, and agency customers, maximize social engagement with customers. Using Spredfast, businesses can deliver impactful social marketing and responsive social care informed by relevant, real time analytics and social data insights. Spredfast’s easy to use and purpose built interfaces for marketing and care streamline workflows and ensure consistency of voice across social channels. Spredfast’s open platform enables companies to easily connect social to other technologies in their corporate stack. The platform also provides the governance, security, and administrative flexibility that enterprises need to manage the risks associated with social marketing and social care. Spredfast offers strategy, training and enablement designed to provide sustained business value throughout the course of a partnership, covering customers from the initial rollout through organizational change or shifts in priorities. Spredfast works closely with the world’s largest social networks, including Facebook, Twitter, LinkedIn, Instagram, Pinterest, Snapchat and Tumblr. Most recently, Spredfast was named a Leader in the The Forrester WaveTM: Social Media Management Solutions, Q2 2017.
Gremlin Social combines social media marketing with compliance tools that make it easy for banks and financial services to master the social media marketing landscape and build business using social networks. Endorsed by the American Bankers Association for social media management and compliance, Gremlin Social helps ensure safe use of social media communication while maximizing social marketing campaigns, guiding strategies, and monitoring returns.
Sysomos Expion delivers content discovery, planning, publishing, moderation, and analytics in a single, easy-to-navigate screen. It’s a platform that can manage social enterprises, no matter how large or complex. SOCIAL MANAGMENT Sysomos Expion makes content planning a snap with a simple drag-and-drop content calendar, and workflow that’s easy to track and review, across even the largest enterprises. Know who to speak to, when to engage in conversation and even integrate with customer care centers. CONTENT MARKETING See the best performing content from all of your social media presences and your competitors’ pages, all within one view. Share it with brands or markets across your organizations to inspire creative thinking. MARKETING ANALYTICS Manage your reputation and benchmark your performance at the same time means easy listening for you, the marketer.
The Audiense platform combines rich social data sources with world-leading cognitive and machine learning. Audiense builds and dynamically maintains insights right down to the most granular individual level. Easily identify and understand audiences that matter most by using; insights from demographics, behaviours, personalities, affinities, content, influencers, brands, competitors and more. Automatically build segments and create profile recommendations to activate target audiences on social, digital and offline channels such as Twitter, Facebook, Instagram and email, delivering highly relevant and personalised media We have two different products: Audiense Connect: Smart Social Marketing for Twitter and Instagram https://audiense.com/products/audiense-connect/ Audiense Insights: Powerful intelligence to identify and understand audiences, inform your strategies and take action https://audiense.com/products/audiense-insights/
Stackla is a flexible, highly customizable platform for leveraging the best user-generated content from 15+ data sources—including every major social network, RSS feeds, and direct user uploads. Marketers use Stackla to aggregate and curate the best user-generated or branded content with powerful rules engines and moderation controls. They can then publish these curated content feeds to live event displays, websites and mobile apps, ad units, competition hubs, or data visualizations. In addition, Stackla’s API-first approach and PHP SDK provide full support for web development teams that want to build custom UGC-powered displays or use Stackla to drive better decisions and processes throughout the marketing cloud.
SocialFlow is a social distribution and monetization platform that is purpose-built for media companies. Our technology enables the world's most successful publishers to easily distribute engaging social content while providing them monetization opportunities across multiple social networks. Our publishing software is used by tens of thousands of journalists across the world and extends the reach and engagement of editorial content and stories to the social sphere. When you see a news item in your social feed, the odds are good that it came through SocialFlow. SocialFlow's advertising products help publishers create new revenue streams from their social efforts. With native solution sand AttentionStream sponsored post ads, SoicialFlow helps media companies leverage the unmatched scale and distribution of social channels. Founded in 2009 and based in New York, SocialFlow's client roster includes half of the top 150 media companies including Conde Nast, Time, Inc., The Associated Press and the BBC. To learn more, visit SocialFlow.com
Tracx is an all-in-one social media platform that helps social-savvy companies hear and react to the full conversation online. Tracx collects data from more sources than any other social listening platform, which is why companies like Kraft, EA Games, and Apple trust Tracx to help them navigate the social jungle. Visit tracx.com to learn more.
ContentCal is a calendar-based web and mobile application which enables any business to succeed with Social Media. Plan - Say goodbye to frustrating spreadsheets Collaborate - Work on content with your team and clients Approve - Ensure only the right content goes out Auto-Publish - Save time with scheduled publishing
Lithium Social Media Management combines powerful publishing and response feature sets for social media marketing and customer service. Social Publishing Marketing users can manage their social strategy with a single tool, and boost engagement by publishing the right content at the right time, driven by Klout data. Key benefits include: Content that resonates. Publish the right content at the right time with the auto-scheduler. Improved team collaboration and workflow. Plan integrated campaigns with a Global Omni-channel Calendar. Deeper campaign performance insights. Track campaign progress with a visual timeline, organized by milestones. Social Response Users can respond to inquiries on social networks in seconds, and provide private and trusted customer care in real-time, regardless of channel. Customizable analytics, trends, and customer insights are available on-the-go through the mobile app. Easy mobile access is one example of how Social Response enables customer service representatives to act fast.
Mish Guru is a web-based dashboard designed for simple management of Snapchat content. Our desktop platform enables easy upload, scheduling, data capture and re-posting of audience content, as well as full analytics tracking for any Snapchat account. We’ve helped numerous clients & agencies achieve Snapchat success. With in-house expertise spanning Technology, Strategy, Creative, Social Media and Production, Mish Guru delivers highly engaging campaigns and branded content.
Sysomos is the largest independent social intelligence company, working with more than 1,500 customers that include 80 percent of the most valuable global brands. Powered by the industry’s leading data science platform, Sysomos provides instant and unlimited access to billions of online conversations providing real-time insights about what matters most to brands and more importantly, how to take action quickly. Sysomos' robust product offering covers all your social needs ranging from ad-hoc research and visual analytics, to influencer identification and campaign management. It's the only social intelligence platform with complete image monitoring capabilities on Instagram as well as access to the entirety of Facebook's data. To learn more about how Sysomos can help you make better business decisions, go to www.sysomos.com.
Social Media Management: All-in-one publishing solution. Everypost is the easiest and most convenient app to post multimedia content across multiple social platforms. With Everypost you can now customize your content per social network or just write and forget about the limitation of 140 characters.
Oracle Social Cloud’s intuitive analytics tools empower marketers to discover, analyze and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. A unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud. Oracle Social Cloud includes the following social solutions: Application: • Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. • Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. • Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Platform: • A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments.
Let a Superhero help you manage & schedule your Facebook posts, whether they're for your personal Profile, Groups & Pages you administer or Events you're hosting. AutoScheduling, Bulk Scheduling, Watermarking your Media, Link Shortening and plenty of other Superpowers that will make your Admin life much easier. Coming soon will a completely redesigned dashboard that will also support Instagram, Twitter, LinkedIn, Pinterest & Google+
RebelMouse was founded in 2012 by Paul Berry, former CTO of The Huffington Post, with one goal: To build technology that enables companies to succeed in the world of distributed publishing. As the first Distributed Content Management System (DCMS), RebelMouse enables companies to succeed in a world where audiences are increasingly fragmented and social dominates content consumption. At its software’s core are intuitive and smart distribution tools designed to help increase organic reach. By using RebelMouse technology either for natively-social publishing or to enhance their existing CMS, publishers and brands can quickly launch social websites built to connect their content with its maximum audience.
CrowdControlHQ is the social media platform to engage your audience, manage your activity, and analyse your performance. Our software tools help you deliver engaging social media marketing content, delight customers with exceptional social customer service, and effectively manage and measure your results.
The Facelift Cloud is a multiply certified software solution with all components for professional social media marketing on enterprise level. The Facelift Cloud consolidates eight modules in one integrated solution. By that, it enables companies to manage all activities on Facebook and other social channels centrally and efficiently. With the Facelift Cloud, companies can centrally organize unlimited Facebook Fan Pages as well as other presences on social networks, can create interactive actions, plan, create, and distribute ￼content, moderate postings, operate advertising, and analyze results of all activities.
Hopper HQ is the complete Instagram marketing solution. Create, plan and schedule posts across multiple Instagram accounts. Automatically posting your scheduled content to Instagram with no frustrating 'reminders' or push notifications. Hopper HQ’s advance planning and editing features help social media managers increase the quality and consistency of their social media accounts whilst saving time.
Lithium Online Communities are designed to leverage the power of the crowd to transform the user's website into a social destination and improve customer relationships. Key benefits include the ability to: Reduce service costs and greater efficiency through self-service. Users can deflect up to 20% of calls that would otherwise go to the customer service call center. Improve conversion rate, by including social proof from the community. Customers have seen conversion rates double through using the community. Foster customer advocacy and loyalty, and improve customer retention through community engagement. Boost SEO. The vendor says Lithium community content can lead to a 48% uplift in organic search traffic. Accelerate innovation, by crowdsourcing ideas from experts and advocates to inform the next generation of products.
MomentFeed’s mobile customer experience management software helps companies with a lot of stores attract more customers by influencing consumer decisions on mobile. We help clients like Starbucks, Cricket Wireless, and Pizza Hut to engage with consumers 10 times more effectively through the most important mobile networks: Facebook, Google, Apple, Snapchat, and Yelp. When you’re on your phone, every recommendation is based on your location. We use that location to help companies with hundreds of stores manage all the marketing, advertising and customer care activities required to make each of their stores a nearby consumer’s top choice.
Create Interactive Marketing Campaigns. Contests, Sweepstakes, Giveaways, Quizzes, UGC Galleries, Polls, and more. Acquire more customers, reward them with giveaways and offers, grow your marketing email list, increase your social followers, and keep them coming back for more. One Platform. Multiple ways to engage your customers.
Planable is the command center of social media campaigns, bringing all of your people and content in the same place. It's a platform that allows agencies, social media managers, freelancers, marketing and communication teams worldwide to create social media campaigns and exchange feedback in the most visual way. We built Planable to bring team members, clients and social content on the same page for better, faster brand storytelling. As of now with Planable you can have: - Your social content in the same place, perfectly organized and visually rich - Preview the content exactly like it would look after publishing so no misunderstandings can happen - Feedback exchange and real-time iteration - Approvals, with one single click, dead simple - Schedule, to all your social pages, on Facebook, Twitter, Instagram and Linkedin
Digimind is the leading social media monitoring and competitive intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Recognized by Forrester and Gartner, Digimind’s best-in-class technology transforms social and online data into actionable business insights, enabling marketers to effectively plan, execute, and analyze their marketing strategy. Founded in 1998, Digimind is headquartered in New York, Paris, Singapore, and Rabat, serving more than 600 customers worldwide including LinkedIn, Sony, McCann Worldwide, and Lexus.
The Postano Platform enables brands to socially power brand experiences. Postano aggregates content from a variety of sources including Facebook, Twitter, Instagram, Pinterest and more, turning these streams into bold visualizations for web, mobile, events, and retail. With Postano, social shares are transformed into powerful experiences celebrating brands and their fans.
Send Social Media is the easiest way to manage, monitor, track and measure all of your marketing efforts. Post to over 30+ social media networks like Facebook, Twitter, LinkedIn, Google Plus, Pinterest, YouTube, SlideShare and more! Manage your entire email marketing campaign as well as launch a mobile text messaging strategy. Monitor your brand across the web while measuring your results with in-depth reports. Import all of your contacts and use our tool for customer relationship management.
A full social media management platform for listening, engaging and publishing. Facilitate market research with highly evolved software that listens deeply and reveals what consumers really need. Avoid consumer confusion with a smarter, coordinated workflow that engages the right resources to deliver the right answers. Track who said what, where and when across channels and across the entire organization. Automatically process posts from the entire social landscape to identify trends.
Oracle Social Marketing provides the powerful and comprehensive social tools to listen to social conversations, engage with customers, publish relevant content, and analyze social data to drive revenue, and align social messaging with other marketing programs.
PostSpeaker is a social media sharing tool for getting the word out on LinkedIn, Twitter and Facebook. Users can recruit employees and other business ambassadors to share posts on social media through extended campaigns. Your ambassadors do not need to share any passwords with PostSpeaker in order to have content posted to their accounts. With PostSpeaker, ambassadors keep control of what gets posted to their social media, and can change or cancel any scheduled post before it goes out. PostSpeaker extends your social media reach, without relying on others to reblog, reshare, or retweet.
SocialClout helps any individuals or businesses optimize and measure their social media management efforts. It is an award winning product that provides social media analytics and helps analyze sentiment around your business or brand among followers, customers or prospects at leading social media platforms such as Facebook, Twitter, Instagram, LinkedIn and YouTube. Real-time engagement dashboards, Campaign or Post Scheduling, Keyword Search, Presentation ready reports and competitor analysis reports are some of the various capabilties that are bundled under transparent, flexible and affordable pricing plans.
Sociota is a Social media management, Monitoring and reporting tool. It allows you to manage multiple social media profiles from Twitter and Facebook right from the Sociota dashboard. It's a great way to save time and improve your Social Media ROI. The dashboard is designed to let you listen, engage and manage all your accounts from one simple interface. Sociota is packed with features which will help you with a successful campaign.
Allin1Social is a complete Social Media Management & Reporting Platform. It allows you to manage your Facebook, Twitter, Instagram and Google+ in one simple dashboard. With the Allin1social platform you can schedule and publish posts, monitor the performance of your pages, analyse your community, the engagement of your fans, and the performance of different channels across all main KPIs. You can get extremely detailed statistics about your performance and download everything in PDF or excel reports - even have your logo on the pages. You can compare your performance against your competitors and run benchmark analyses to discover your industry trends and best practices, as well as the worst mistakes, to optimize your social media campaigns accordingly. Allin1Social really does it all in one dashboard: publishing, scheduling, reporting and benchmarking. It's easy social media management powered by advanced analytics.
iAPPS Content Manager delivers unmatched flexibility and ease-of-use as the industry’s preeminent Digital Engagement Platform. 2015 CODiE Award Winner for Best Content Management Solution, iAPPS Content Manager powers more than 15,000 websites around the globe for many of the world’s most powerful brands.
Chatmeter helps enterprise retail brands and agencies managing multiple locations increase their revenue. Since being the first Local Reputation platform in 2009, we now analyze and improve over 500,000 storefronts for their reviews, rankings, and listings. We help retailers make a distinct impact on revenue by identifying several areas in their online presence that drives customers to choose their stores over competitors. We take this a step further with the only integrated local visibility rank tracker so you can measure ROI using the most complete local presence management platform in the world. The benefit for our clients is complete online presence management simplified into a single dashboard. We also power a white-label reputation management dashboard for many agencies across the U.S. Some clients include Sears, Verizon Wireless, Comcast, Aaron’s, Kohl’s, Bruegger’s Bagels, Texas de Brazil, and Dickey’s BBQ.
ContentStudio gives you the ability to discover topic-relevant content filtered by social shares, different media types and virality. Select posts individually from your topic feeds or setup an automation campaign with your own rules to publish content automatically to your selected channels.
KUKU.io helps small businesses, marketing agencies and in-house marketing teams schedule posts, build content plans, analyse content and manage social media in teams. We officially support 10 social networks: Instagram, Facebook, Twitter, Telegram, Linkedin, Google+, Tumblr, OK.ru, Vkontakte, Pinterest. You can choose pricing plans with unlimited posting capabilities and plan content without any restrictions and risk of a ban. Social media analytics in KUKU.io tracks likes, comments, clicks, shares, reach and followers growth. Users can analyse content, compare social media accounts and team members. The content calendar includes information in a user-friendly interface about posts, social networks, attachments, posting time. In KUKU.io users can add team members to manage social media together, add roles and monitor each member results in social analytics. All these KUKU.io modules can be added to your product, set up on your servers and customized.
Lexer Listen is a media monitoring & analytics tool helping companies identify influencers, monitor risk, engage in trending topics across 55M social channels in real-time. Live dashboard reports, custom PDF reports and alert notifications enable teams to stay informed wherever they are.
Manalto Limited (MTL.ASX) is a U.S. based global provider of cloud social media management solutions. Manalto’s proprietary software delivers capability for the streamlined management of social media at scale – including controls to support organizational brand management, reputational risk management and efficiency in managing users, community engagement and analytics. An enterprise can centrally publish content and update brand assets across hundreds of its organization’s social media pages spanning multiple platforms – in just one click. Manalto offers a direct-to-market Enterprise Solution and a Business Application for Channel Partners to offer to SME’s – ‘Sóshlr’. Manalto is headquartered in Washington, D.C. with offices in the Netherlands, Australia and South Africa, and supports channel partners and customers globally. Manalto’s pricing is customizable based on an individual organizations' needs. Visit manalto.com to request a demo and additional pricing information.
Qualifio is Europe's leading interactive marketing and data collection platform. It allows publishers, brands and agencies to easily create and publish viral interactions on websites, mobile apps and social media. Quizzes, polls, tests and 40+ other innovative formats allow them to collect data and to engage, grow and qualify their digital audiences. Qualifio enables editorial, marketing, CRM and sales teams to build and publish a wide array of interactive contents, in record time and at a reduced cost, with no IT knowledge. Qualifio is designed to be an integral part of its clients' data ecosystem. It easily integrates with other corporate IT tools such as CRM, CMS, e-mailing, Single Sign-On, Analytics, DMP or even payment systems. Qualifio is perfectly suited for media and brands with multiple brands and users. Along with an access to the online platform, it provides a highly responsive helpdesk, training and best practices workshops, as well as a Studio to build custom campaigns on behalf of clients.
Rannko is the most affordable, friendly marketing automation platform on the market. From review and social media management to product menu updates and local listings, Rannko is your suite to handle all your organic marketing needs. Tackle your organic presence through scheduled social media postings, review management and custom Review Stream creation for your website, local listing management, and more with ease through Rannko's Pro Deluxe full suite. Only need a couple of our software features? No problem - we offer modular pricing to put together your own combination for a unique, one-of-a-kind experience for you and your business.
Sentiment is a cloud-based social customer service platform that uniquely provides marketing, publishing and customer service capabilities. This has enabled 100’s of major brands across the globe to deliver social marketing and social customer service from a single, integrated app. This unique functionality enables brands to calculate the value and intent of customers. It allows organisations to prioritise and purposefully engage with the highest value contacts at exactly the right time, to ensure that positive perception of reputation is extended beyond the social customer service function to the business as a whole is positive. For further information visit www.sentimentmetrics.com
Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.
Social AIder is a budget-friendly social media scheduling tool that lets you schedule your posts to Facebook (account & page), Twitter, LinkedIn and Tumblr. In addition to scheduling your posts, Social Aider provides features like Bulk Upload, RSS Feed Import, etc. that let the content flow on your social media platforms. The tool also allows the basic functions like editing, deleting and reposting old posts with the click of a button.It helps you schedule the posts according to different time zones, to keep your audiences entertained all over the world. We're continuously working on adding more features to the tool to keep our users happy while keeping the rates low. We do this to encourage budding entrepreneurs, bloggers, and small businesses, who are on a tight marketing budget, to maintain a healthy online presence. We provide them with a luxury called time; time to focus on everything else that's important since their social media is already taken care of.
Social Media Management Platform ☞ social customer care | KPIs reports | hashtag tracking | competitors benchmark A complete set of functions to assure a smart social media management: PUBLISHER: prepare post drafts, assign them for review, get approval and schedule them across social networks. CONTENT: monitor and engage with social conversations, provide efficient social customer care and assign tasks to other users. Tag content by topic of interest and get relevant KPIs in real time to reveal the best performing posts. Search through the whole available historic data with powerful filters. INSIGHTS: access advanced metrics related with the daily/monthly activity of your channels, monitor your audience, engagement, reach and useful statistics related to content. Collect data in a visual and intuitive way with interactive graphs which allow easy detection of successful content campaigns. COMMUNITY: analyze your community, point out the most active fans/followers and the influencers, understand their interests and needs, providing a full Social Customer Relationship Management.
Social HorsePower is simple social media scheduling for teams. We can help your Sales Team with Prospecting, energize your Recruiting Efforts and give your Employees a voice on Social Media. Best of all, SocialHP is easy to set up, simple to use, and doesn't cost a fortune!
Swift Social is a softare that manage twitter account it allows individual or business to follow and unfollow suggestions, tweet from feeds using the feedly integrated feed engine and like, retweet suggestions and embed banners into tweeted content enabling users to promote everything from a link to a website or social networks, or even promote products from ebay store.
Swizly is a social media aggregator. It pulls content from 11 supported social networks, as well as RSS feeds, and displays said content on one page, known as the social hub. Swizly also supports hashtags, making it easier to crowd-source fan content through hashtag campaigns.
Unmetric is the only social media intelligence platform that is focused on brands. Social media teams and agencies can take advantage of an unlimited user license on a pricing plan that doesn't penalize you against the size of your community. The first ever social media search engine for brands lets your creative team search through over 150m pieces of micro-content created by brands in the last few years to help ideate and come up with new content that is proven to be engaging. Compare everything that matters with the competitor intelligence features that allows for easy benchmarking and comparison across a range of metrics. Benchmark your brand against your direct competitors or the wider industry. Campaign intelligence tracks all the campaigns happening in your industry across all the social networks and ties them all together to give you a holistic view of your competitors' strategy. Find the most engaging campaigns, look for patterns in content volume or understand what kinds of campaigns are resonating with communities. Content intelligence breaks down the content strategies of brands in your industry to understand not just what type of content they are posting but whether it's related to the brand, to the sector, about general events or something else entirely. Uncover content categories that resonate well in your industry, the content you should be creating more of and the content that consumers in your industry don't care about.
Walls.io is a social media marketing tool that collects, curates and displays content from 15 social media platforms. Walls.io runs on physical displays, websites, widgets, apps basically, everywhere you like to have your brands' social media content! Use cases include displays at conferences, tradeshows, point-of-sale, websites and widgets for hashtag marketing, as well as deep integration with our API.
With social media management software, you can:
These are the common features of social media management software:
|Social Ads||Amplify brand and community stories; reach customers by social profile and activity; optimize social ad campaigns in real-time|
|Social Sharing||Add intelligent social share buttons to your campaigns and content; track who is sharing your content and driving conversions|
|Social Campaigns||Schedule automated posts to one or more social accounts; use or integrate with URL shortening services; and measure likes, comments, replies, and retweets|
|Social engagement||Social apps including polls, sweepstakes, and referral programs can enhance audience engagement on your website, landing pages, Facebook pages, and emails|
|Social analytics||Uncovers customer sentiment and identifies trends to better accommodate customers|
Social media management tools help users manage and automate processes related to social media accounts across a variety of platforms. These tools provide a number of features to simplify social media practices by organizing content, scheduling actions, planning campaigns, and archiving posts.
This may seem obvious, but the overwhelming majority of social media management product reviewers said managing multiple accounts was the largest business problem solved. These tools allow users to consolidate accounts across multiple platforms into a single, centralized location where dashboards will display information and allow users to post to one or many accounts. The tools often provide administrative features to assure your account information is up to date, profiles are fully customized, and campaigns are organized.
Centralized social accounts can simplify efforts to outpace the ever-evolving social media market. When new platforms become relevant, many social media management products will adapt and integrate. This helps users stay ahead of the curve when working tirelessly to increase brand awareness and user engagement through social media practices. It is also significantly simpler to navigate through and manage accounts when posting on the behalf of clients or separate company departments.
Users repeatedly mentioned the benefits of scheduling multiple social media campaigns through one medium. Social media management software gives users the ability to schedule posts months in advance. When social media managers have surplus content, they can schedule posts accordingly to ensure they share as much content as possible.
Users can also utilize best practices to maximize social reach. Users can identify optimal times of day and days of the week, then schedule posts accordingly. Teams can plan in advance to publish timely posts related to holidays and events. Some teams may publish a weekly summary or monthly update. Social media management tools give users the ability to schedule timely posts, increasing relevance, awareness, and interaction.
The simplified process of publishing content has given users increased time to engage with customers, according to reviewers. When users spend less time planning and scheduling social media posts, they are able to focus more on user interaction. Many reviewers connected their improved social engagement to growth and brand awareness. Users said their increased engagement connected directly to producing a more active user community.
Many social media management platforms provide users with alerts when users engage with their content. This eases the process of responding to negative reviews, thanking users for positive feedback, and assisting users with technical support. Companies can utilize negative user experience stories to improve their own product and improve that specific user’s experience. Positive feedback can be captured, shared, or retweeted as free marketing content. Social media is also often one of the first mediums in which users attempt to contact companies. Social media management tools allows companies to respond more quickly and often.
Another benefit of social media management software is the ability to create reports that analyze best practices. Not all products contain reporting and social analytics features, but ones that do save users a significant amount of time that would otherwise be spent analyzing effectiveness. Depending on the product’s reporting features, users can analyze specific variables such as user demographics, locations, and trends.
Reporting tools can also be used to produce content for demonstrations with teammates, partners, or prospective clients. Companies can demonstrate empirical evidence to explain their social media practices and their effectiveness. Reports can show trends over time and which variables had the most significant impact. Many tools can often archive content as well to create a database of existing content, prior posts, and past campaigns.
Some of the other business problems solved with social media management software include: