Social media monitoring software provides functionality for listening, tracking, and gathering relevant content across wide ranges of social media. Social media monitoring products are used by social media, marketing, and communications teams to identify trends, track competitors, and understand customer sentiment. The products can also be used by researchers to gain information on social trends or by media outlets to identify breaking news. Social media monitoring tools allow marketers to personalize content to specific users or demographics, identify thought leaders or influencers, and respond to positive or negative mentions. Many social media products monitor posts in a variety of different languages and countries, allowing businesses to localize advertisements. These products are intended to provide demographic data, understand social media presence, identify negative mentions, engage users, and improve a brand’s reputation. Social media monitoring products often provide information that benefits social media analytics software. Monitoring functionality can also be found within social media management software as a feature or social media suites as either a feature or standalone product. Many media monitoring products also monitor social media as well.
To qualify for inclusion in the Social Media Monitoring category, a product must:
Social Media Monitoring reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Hootsuite is the most widely used social media management platform, loved by over 16 million people worldwide and trusted by more than 800 of the Fortune 1000. Our brand promise is to empower all organizations–large and small–to strategically grow their brand, business and customer relationships with social. Our platform brings together your social networks and integrates with over 200 business applications. It’s the one place to build customer relationships, listen to the needs of the market and grow your revenue. From social advertising to employee advocacy, Hootsuite is your all-in-one solution for driving business results.
Zoho Social helps marketers to grow the social media presence of their brand with actionable insights focused on content and engagement. It provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of their audience. Zoho Social even goes a step ahead to shows users the percentage of their audience that’s likely to see their post now, suggests the next best time to post and lets them schedule a post to go out at the same time of the day in different time-zones. Zoho Social's real-time monitoring dashboard helps marketing teams listen to what’s being said about their brand. Users can search and track a keyword; and respond when they need to. Instant notifications ensure quick reactions and guarantee that no relevant conversations are missed. Within Zoho Social, numbers are included as a value add, around publishing and listening features. A dedicated reports tab provides social-network-specific statistics and detailed analytics enabling users to understand more about their audience and how people engage with their content.
Sprout Social offers social media management, engagement and analytics solutions for leading agencies and brands, including Hyatt, GrubHub, Microsoft, Uber and Zendesk. Available via web browser, iOS and Android apps, Sprout Social’s engagement platform enables brands to more effectively communicate on social channels, collaborate across teams and provide an exceptional customer experience. Sprout Social’s intuitive platform was designed with the user in mind, making it easy for anyone to publish content, monitor their social presence, engage with their audience and analyze social media efforts across all connected profiles. Teams can be up and running in minutes—Sprout Social does not require up-front investment, has flexible contract terms and there is little-to-no implementation needed. Sprout Social is an Twitter Official Partner, Facebook Marketing Partner, Instagram Partner Program Member, LinkedIn Company Page Partner and Google+ Pages API Partner. Created for small and medium businesses, enterprise and agencies, Sprout features focus on three main functions: publishing, engaging and reporting. Sprout provides solutions for social marketing, social management, customer service and team collaboration. Sprout’s Smart Inbox gives users a unique all-in-one stream of their incoming social messages, and enables users to work from the stream to respond, tag, task or mark messages as complete to achieve inbox zero. Sprout’s collaboration tools and permissions enable multiple users to work within the platform at once without overlapping or encroaching on responsibilities. The Sprout Queue and ViralPost enable you to efficiently upload content and ensures your messages will be sent at the optimal time for maximum reach. Sprout’s ample reporting capabilities provide insightful analytics and enable you to quantify your social communications.
Mention is the easiest media monitoring tool. Create alerts for your company name, your product or your competitors. Get updated in real-time by tracking the most relevant mentions over the web and social web. React, get statistics, collaborate with your team, all on the go!
A platform for social media monitoring, engaging, publishing, analytics and managing customer data. Falcon enables brands to explore the full potential of digital marketing and advertising by managing multiple customer touchpoints on one platform. It allows marketers to deliver more personalized brand experiences based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.
Brandwatch is the world's leading social intelligence company. Brandwatch's Analytics and Vizia product offerings fuel smarter decision making around the world. The Brandwatch Analytics platform gathers millions of online conversations every day and provides users with the solutions to analyze them, empowering the world's most admired brands and agencies to make insightful, data-driven business decisions. Vizia distributes visually-engaging insights to the physical places where the action happens. The Brandwatch platform, ranked highest in customer satisfaction by G2Crowd in the Winter 2016 social media monitoring report, is used by over 1,200 brands and agencies, including Cisco, Whirlpool, British Airways, Sony Music, and Dell. Brandwatch. Now You Know.
Sendible is the leading social media management platform for agencies looking to manage social media more effectively for their clients. The Sendible platform brings all your social networks together into a centralized hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time! With powerful social media engagement, monitoring, publishing, lead generation and reporting features, Sendible gives you all the tools to delight your clients every step of the way. Sendible's social media automation features help to simplify the process of driving interactions, growing a following and starting conversations on social media. The unified Priority Inbox is loved by brands and agencies alike, who are saving hours each day by consolidating the most important conversations from multiple sources into a single stream. With gorgeous social media reports that are designed to impress, you can deliver both meaningful and impressive-looking insights showcasing your progress on social media. With one of the most powerful social media content creators on the market, Sendible's sophisticated compose box helps you schedule your social media posts in bulk and at the optimal engagement times throughout the day. Sendible's advanced content suggestion algorithms automatically curate and recommend the best content on the web for your audience, guaranteed to drive engagement and growth.
eClincher is a powerful and intuitive social media and online management platform, serving businesses of all sizes, agencies and professionals. eClincher offers advanced publishing, including publishing automation with queues and RSS feeds, one inbox to manage engagement and interactions, live social feeds, keywords monitoring, suggested content, influencers discovery, analytics dashboard and custom reports. Supports: Twitter, Facebook, Instagram, Instagram business, LinkedIn, Google+, Google My Business, Pinterest, YouTube, Blogger..and many more cool integrations. START YOUR FREE TRIAL today (payment information is not required).
Brand24 is a simple, yet reliable social media monitoring solution. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers and monitor their competition.
AgoraPulse is a Social Media Management and CRM platform that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports all in one easy-to-use dashboard. AgoraPulse currently supports Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+. Here are six features that customers love most about AgoraPulse. 1 - Social Media Inbox for each account with real time tracking of incoming messages 2 - Incredibly flexible publishing options for queued, scheduled, and requeued posts. 3 - Advanced analytics delivered in PowerPoint and CSV reports with 1 click. Unlimited reports included with every subscription. 4 - Automatic moderation to rid accounts of spam and to easily assign incoming messages. 5 - Audience qualification and ranking to instantly build meaningful business relationships. 6 - Team workflow features for better collaboration and customer service.
Talkwalker is an easy to use and incredibly powerful social media analytics platform. It delivers in-depth insights on any given search term and sophisticated metrics on owned and earned media performance. Talkwalker offers powerful and highly flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that create strong added value for brands and agencies worldwide. Talkwalker ranks among the top 5 online reputation management tools, building on its significant expertise in big data crawling and analytics. The platform also uses artificial intelligence to power advanced analytics functions such as image recognition. Talkwalker is a privately held and rapidly growing company founded in 2009 with offices in New York, San Francisco, Luxembourg, and Frankfurt.
Digimind is the leading social media monitoring and competitive intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Recognized by Forrester and Gartner, Digimind’s best-in-class technology transforms social and online data into actionable business insights, enabling marketers to effectively plan, execute, and analyze their marketing strategy. Founded in 1998, Digimind is headquartered in New York, Paris, Singapore, and Rabat, serving more than 600 customers worldwide including LinkedIn, Sony, McCann Worldwide, and Lexus.
The Meltwater media intelligence platform is used daily by over 25,000 organizations in over 120 countries. With 55 offices in 27 countries, we are the global leader in media intelligence. Our clients can monitor media coverage across both news and social media. We track over 275,000 online news sources, and have partnerships for print and broadcast monitoring. Social media listening covers Twitter, Facebook (incl. Topic Data), Instagram, YouTube, comments, review sites, forums, message boards, and over 300 million blogs. We help our clients analyze media coverage with ease, with both qualitative and quantitative metrics. Our ever expanding widget library allows clients to seamlessly create dashboards to help visualize media coverage and report on the ROI of their public relations efforts. Everything is interactive and exportable, to give the context behind the numbers. We understand that PR professionals need to distribute media coverage, so we have different options! Clients can send customized newsletters to their stakeholders, and they can stream selected content to a website, intranet, or Slack channel. We also give clients options for press release distribution, either directly through the platform, or via a newswire. Our clients also engage with both traditional journalists and social media influencers directly through our platform. We help identify the most relevant people to reach out to, and help begin that dialogue instantly on the channel that makes the most sense.
Tailwind is the complete Pinterest & Instagram marketing toolkit for bloggers and businesses of all sizes. Schedule posts, discover content, monitor conversations, amplify your reach, and measure results all with one tool. Affordable for Small Businesses, Extensible for the Enterprise
Synthesio, named the Global Leader by an Independent Research Firm in two reports, provides brands and agencies around the world with the social listening tools and audience insights they need to measure the impact of social and mainstream media conversations. Synthesio’s Social Intelligence Suite surfaces strategic insights from the most extensive collection of customer data on the market and can visualize qualitative and quantitative data in an array of formats. Teams across the enterprise can leverage dashboards, pre-built personas, customizable reports, and social media command center displays to extend the benefits of Social Intelligence throughout an organization. Synthesio has offices in New York, Paris, London, Singapore, and Brussels.
Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit sprinklr.com, chat with us at @sprinklr, or email email@example.com.
Social Studio helps you build more meaningful relationships with customers by tapping into the power of social media in your marketing, customer service, and sales organizations. Harness social conversations to listen, analyze, publish, and engage with your customers on a 1-to-1 basis.
SentiOne is a social listening and online reputation management tool that will help you make the most out of your online activities. It’s a complete solution to listen, analyze and react. Thanks to our sophisticated technology basing on natural language processing you can look up unlimited keywords to collect and analyze relevant data. • Get instant business insights and boost your sales. • Monitor any language and see the sentiment of conversations happening in over 25 languages. • Track buzz around your brand and competitors. • Take full control of your brand’s reputation online. • Respond to your clients’ needs with no delays. With SentiOne you can explore new marketing opportunities and truly connect with your audience.
The World’s Most Complete Social Media Management Platform. Social Report is an all-in-one social media management platform. All the features you need in one concise package. Our platform includes targeted engagement, advanced scheduling, social listening, unique automations, sophisticated analytics and much, much more! Check out www.socialreport.com to discover more, or feel free to shoot us a message here on G2 Crowd!
Socialbakers is the first AI-powered social media marketing suite for brands and agencies of all sizes. We empower our clients with the largest dataset in the industry and advanced tools for easy and successful top of the funnel marketing: Audiences & Personas Get closer to your customers by having AI define your personas for you. Discover their interests, behaviors, and affinities to understand their world. Content Intelligence Create content that gets people talking by analyzing engagement across social. From content creation to execution - work smarter and faster. Social Media Management Use AI to optimize how you manage social media. Find the right influencers and work across teams in one place to measure, schedule, publish, and evaluate your results. Social Media Monitoring Organize millions of conversations on social media to spot trends and tap into topics that matter to your audiences. Community Management Retain audiences with a social media customer care platform that scales as you grow. Make team collaboration easier to deliver timely responses to your community. Wherever you are on your social media journey, we will help you understand your audience, create engaging content, grow your customer base, and measure the impact of social media on your business.
Mediatoolkit is a social media monitoring tool that tracks relevant mentions across social media channels like Facebook, Twitter, Instagram and YouTube, but also on websites, forums, blogs and anywhere else the discussion might be happening. Find out what your customers are saying in real-time, discover mentions and influencers that are important for your business, while also creating actionable social media reports with sentiment and engagement analytics.
Cyfe is an all-in-one online business dashboard app that helps you easily monitor and analyze all of your vital business data in one place. You can connect your website, blog, email, social media accounts, and so much more to your Cyfe dashboards. You can even bring your company's internal data into Cyfe via custom widgets. Cyfe helps you make better business decisions and saves a ton of time by bringing all of your business performance data under one roof and not having to log into multiple services everyday.
Linkfluence’s Radarly software package tracks and analyzes more than 100 million publications on a daily basis and monitors more than 300 million sources in 60 languages. Radarly provides crucial insights to marketing, communication and digital directors as well as community managers to make sense of the social web. By getting the most out of social conversations on Facebook, Twitter, Instagram, LinkedIn, online media, blogs and forums, Radarly generates new opportunities to manage corporate reputation, customer relationship and social network performance. Radarly can also provide early warnings for crises as well as support to identify market insights and best practices.
Keyhole is the hashtag analytics company. Keyhole's real-time dashboard shows how many people posted with your hashtag, along with the number of Retweets, Likes and Impressions your campaign is generating. Use Keyhole's dedicated Influencers metrics to analyze advocates talking about your hashtags. You can filter influencers based on geo-location and keywords in their bios. Reach out to influencers to help boost engagement and increase your marketing ROI. You can also sort influencers based on the exposure they generate and engagement levels. The analytics dashboard has a convenient word cloud that shows hashtags commonly used with your main hashtag. You can easily use the tool to identify the most popular hashtags relevant to your campaign and find areas of opportunity.
Oktopost is the first solution to establish the ROI of social media, bridging the gap between social media and lead generation. Oktopost delivers the true business value of social media, generating new sales and integrating marketing and sales in today's social-centric marketplace. With Oktopost, companies can say for the first time: "This new customer came from this LinkedIn post!" or "This Tweet brought us $XXX in sales!" Oktopost enables users to track closed sales back to the originating social media interaction - whether this is a Tweet, LinkedIn post or Facebook update.
CX Social is the leading solution that allows brands to listen, connect, engage and help their customers via digital and social channels to provide the best customer experience possible. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums and blogs, CX Social analyzes conversations using Clarabridge’s best-in-class text analytics engine. With CX Social, companies can leverage a single solution to read every incoming message, access conversation history and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.
Commun.it - Community Management for Twitter that Makes a Difference! Commun.it dramatically improve the way you build relationships and discover leads on Twitter! It helps you to build meaningful, personal relationships through social media while focusing on your highest-value relationships (influencers, supporters, most engaged members,promising new leads...). This helps you to grow engagements, discover new leads and influential followers and build real connections that help you reach your business goals.
NapoleonCat.com is an analytics, engagement, and publishing platform for social media marketing. Users can publish on Facebook, Google+, and Twitter at once; plan their content with calendar and drafts; and include their clients and coworkers in the content design and decision making process with customized post flows. They also can curate their current and future clients while quickly responding to their questions and comments either via a private message on Facebook or through a comment on Instagram. Users can access in-depth analytics on any page or profile on Facebook, Twitter, Instagram, YouTube, and Google+ to track the effectiveness of your or your competitors’ marketing efforts. NapoleonCat.com also makes social media marketing automation and reporting possible and enables users to process email and SMS complaints. They can also invite their co-workers, clients, and support team to work with them. NapoleonCat.com was founded by Grzegorz Berezowski in December 2011 and is based in Warsaw, Poland.
NetBase is a Social Business Platform that global brands and agencies use to power brand building, grow businesses and connect with consumers. NetBase processes millions of posts across the social web in 42 languages, faster (9x) and more accurately (50-70%) than alternatives. The platform enables brands and agencies to deeply understand customer behavior, emotions and intent in real-time, giving confidence in making actionable decisions that accelerate growth. The advanced patented technology gives clients access to purchase intent, new audiences, and contextual brand emotions that link to shareholder value. The intuitive UI, simple non-Boolean search, and complete and flexible functionality works ‘out of the box’, and includes history, geo and depth that the biggest brands in the world now rely upon.
Klear is one of the world's leading Influencer Marketing platforms. It empowers marketers with powerful yet simple influencer search engine, influencers profiles, campaigns analytics, and social monitoring tools. Klear provides an easy and user-friendly way to become data-driven marketers. The platform provides the deepest available entity-level information on more than 500 million social accounts. Klear’s focus is to show marketer’s data that matters, tie it to a clear call-to-action plan, and provide users with invaluable intelligence that will give their brand a strong competitive edge.
Komfo is now part of Falcon.io. Falcon is a SaaS platform for social media marketers. It combines social media listening, engaging, publishing, measuring and data management tools in one easy-to-use suite. We help businesses to explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. You will love the easy-to-use UI, backed by stellar support.
Crimson Hexagon is a leading provider of social media analysis software. Powered by patented technology and an in-house data library of more than 500 billion posts, Crimson Hexagon's ForSight™ platform helps hundreds of brands and agencies answer critical business questions through the insights derived from social data. Clients include leading global organizations such as General Mills, Starbucks, Paramount Pictures, Microsoft, and Twitter, and leading agencies such as Translation, Edelman, and We Are Social. Find us on Twitter @crimsonhexagon.
Next generation audience intelligence platform Pulsar takes social data insights to a whole new level. Pulsar goes beyond keyword tracking and text mining, allowing you to map brand audiences and track how content spreads. We track all digital content (video, advert, website) on the social web, revealing see how it is shared across networks in real-time and who is sharing it. Additionally, we use cutting-edge data science, image analysis and premium data sources to help organizations in all industries improve their marketing. Our customers use Pulsar for brand tracking and campaign measurement, plus more strategic insight, e.g. to optimise media planning, spot new trends, understand social issues and get creative inspiration for new campaigns and products. Pulsar has three specialised offerings: - TRAC is the most advanced audience intelligence platform on the market, combining keyword, audience and content tracking. - CORE is a complete analytics tool to help you measure and optimize your social media performance and benchmark it against your competitors and the industry. - With RESEARCH, let us do the work for you. Our team of researchers and planners are here to help you scope your brief, deliver insights and craft strategies from one-off, or continuous programs. Our clients include: Havas, MEC, BBDO, Publicis, Spotify, Samsung, Facebook, Twitter and Tumblr.
Planoly app and web dashboard enable users to manage their posts and content visually before posting it live on Instagram. With the clean design, users are able to drag and drop their photos and videos around to visually see how it will look like on their Instagram profile feed.
Infegy Atlas takes the hard work out of making sense of social data, enabling brands, agencies, and researchers to understand consumers better and faster than ever before. With unique features like standard access to 10+ years of broadly sourced, normalized social data, psychographic-based audience segments, and automatic identification of emotions, themes and events, Infegy Atlas provides a powerful suite of capabilities for getting a detailed view of consumer segments through their unsolicited online feedback.
BrandsEye is an opinion mining company headquartered in Cape Town, South Africa. We use a proprietary mix of search algorithms, crowd-sourcing and machine learning to mine online conversation for sentiment and the topics driving that sentiment. We used this technology to accurately predict both Brexit and Donald Trump's victory, proving that meaningful, predictive insights can be gained from online conversation. We provide accurate opinion data to governments and businesses around the world to help them make better decisions.
The #1 digital customer engagement platform for global enterprises. Branded communities, social media marketing, and customer care. Spredfast is transforming the way companies connect with consumers. Spredfast is the leading digital customer engagement platform for global enterprises. Based in Austin, Texas, and with offices all over the globe, we tirelessly pursue innovation that helps enterprises engage with their customers online. We work with over 800 global brands, media companies, and agencies and provide branded communities, social media marketing and customer care through our award-winning platform. Spredfast works closely with the world’s largest social networks, including Facebook, Twitter, LinkedIn, Instagram, Pinterest, Snapchat and Tumblr. Most recently, Spredfast was named a Leader in the The Forrester WaveTM: Social Media Management Solutions, Q2 2017.
Ubermetrics's monitoring technology integrates information analysis across sources and media channels to identify emerging risks, potentials, and trends to help companies optimize their business responses. The amount of new information created daily is truly immense. Every minute, hundreds of thousands of documents, tweets, blogs, and news are published – public information that is often ignored by companies as they are simply overwhelmed by this flood of input and thusly fail to systematically evaluate these amounts of equally valuable information from external sources. As a result, they fail to react to powerful information about their customers, their products, their competition, and suppliers. Our product, Ubermetrics Delta, is built on the belief that every company should be armed with the best information possible to support and guide their business decisions. That's why we developed a high-performance stream processing engine that combines natural language processing (NLP), text mining and statistical algorithms to extract the most relevant documents, facts & statistics to help companies make the best decisions on the critical facts they need to know. Ubermetrics helps companies across industries and departments by monitoring, e.g., company image, supply chains, and customer satisfaction.
The Audiense platform combines rich social data sources with world-leading cognitive and machine learning. Audiense builds and dynamically maintains insights right down to the most granular individual level. Easily identify and understand audiences that matter most by using; insights from demographics, behaviours, personalities, affinities, content, influencers, brands, competitors and more. Automatically build segments and create profile recommendations to activate target audiences on social, digital and offline channels such as Twitter, Facebook, Instagram and email, delivering highly relevant and personalised media We have two different products: Audiense Connect: Smart Social Marketing for Twitter and Instagram https://audiense.com/products/audiense-connect/ Audiense Insights: Powerful intelligence to identify and understand audiences, inform your strategies and take action https://audiense.com/products/audiense-insights/
Zignal Labs is reinventing how companies use media data to measure the brand and business impact of their communications. Through real-time and predictive analysis of the full-media spectrum, Zignal’s centralized platform empowers corporate communications, marketing and executive teams to build and protect brand reputation, inform strategy and take action. Headquartered in San Francisco with offices in New York City, and Washington DC, Zignal serves customers around the world including IBM, NVIDIA, Airbnb, Citrix, DTE Energy, The Sacramento Kings, Uber and FleishmanHillard.
Sysomos, a Meltwater company, is the global leader in social marketing and analytics empowering brands and agencies to turn data-driven insights into actionable customer engagement opportunities. Our unified, insights-driven social platform gives marketers the easiest way to search, listen, publish, engage and analyze at scale across earned and owned media. We work with customers of all sizes from all industries and all geographies. Our experience is extensive and diversified covering top brands and leading agencies that operate regionally or globally. We also help businesses leverage social insights to inform business decisions and actions outside of marketing, too. Customer care, research, human resources, legal, and operations to name a view. Sysomos is now the Social division of Meltwater, a pioneer of media intelligence and Outside Insight. Our combined superpowers are giving marketers one of the strongest and most comprehensive tools available, thanks to Sysomos' deep social analytics and Meltwater's robust media intelligence capabilities. We're delivering the social insights you need, enriched with added context from news, social networks and other human-generated content, in one platform. To learn more about how Sysomos can help you make better business decisions, go to www.sysomos.com.
Percolate's complete web and mobile marketing software increases productivity, elevates your brand and helps you generate more sales. From governance, planning and content creation to audience acquisition, customer management and analytics, Percolate unites your brand, your data and your stories across every team, location, integrated system and customer interaction.
Tracx is an all-in-one social media platform that helps social-savvy companies hear and react to the full conversation online. Tracx collects data from more sources than any other social listening platform, which is why companies like Kraft, EA Games, and Apple trust Tracx to help them navigate the social jungle. Visit tracx.com to learn more.
At Union Metrics, we strive to give you more than just social media analytics; we want to provide you with social media answers. Union Metrics enables all businesses – from small companies to the world’s largest brands – to optimize their social strategy with better analytics on the channels that matter most.
Hearsay Systems offers the Hearsay Advisor Cloud for financial services, empowering advisors to efficiently and compliantly use social media, websites, text and email to engage with customers, build stronger relationships and grow their business. Its prescriptive technology processes and prioritizes data from across digital channels and data systems, providing actionable suggestions for advisors on how they should engage with clients next. Built for the enterprise, Hearsay connects these advisor-client interactions and data to corporate CRM systems and digital marketing programs, and provides efficient compliance supervision and review workflows – all on a secure, enterprise-ready platform. Hearsay is used by more than 150,000 advisors and agents at the world’s largest financial services and insurance firms. The company is headquartered in Silicon Valley with offices throughout North America, Europe and Asia.
Lithium Online Communities are designed to leverage the power of the crowd to transform the user's website into a social destination and improve customer relationships. Key benefits include the ability to: Reduce service costs and greater efficiency through self-service. Users can deflect up to 20% of calls that would otherwise go to the customer service call center. Improve conversion rate, by including social proof from the community. Customers have seen conversion rates double through using the community. Foster customer advocacy and loyalty, and improve customer retention through community engagement. Boost SEO. The vendor says Lithium community content can lead to a 48% uplift in organic search traffic. Accelerate innovation, by crowdsourcing ideas from experts and advocates to inform the next generation of products.
Oracle Social Cloud’s intuitive analytics tools empower marketers to discover, analyze and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. A unified listening, analytics and engagement application helps marketers measure social success and connect social analytics with business KPI. The Social Cloud platform offers an API layer to deliver social data and functionality into existing technology stacks including Oracle Customer Experience Cloud and Marketing Cloud. Oracle Social Cloud includes the following social solutions: Application: • Listen: Uncover actionable insights from social or unstructured 1st party data through proprietary 3-tiered listening technology. Latent semantic analysis delivers easy refinement and auto-theming while natural language processing drives sentiment and top terms for business users. • Analyze: Customizable dashboards empower marketers to discover, analyze and report to measure campaign impact across paid, owned and earned social data. • Engage: Read, route and respond to social messages across owned and earned channels in one customizable engagement console. Platform: • A truly open platform with extensible APIs offers social data and social functionality across CX, OMC and 3rd party systems. Customers and partners leverage APIs to bring the power of social into their existing technology investments.
MavSocial is a simple and affordable social media management platform used by thousands of marketers, businesses, and agencies to streamline their social media activities. The platform enables marketers to curate and store content, schedule and automate posts, engage with audiences, listen to industry trends, monitor analytics, build reports and collaborate with team members. MavSocial currently supports Facebook, Instagram, Twitter, YouTube, LinkedIn, Tumblr and WeChat. Features include: - Content Management: Upload, store and manage all forms of content with AI-powered tagging - UGC Curation: Curate and obtain permissions for user-generated content - License Content: Access millions of free stock images - Campaign Planner: Create and track social media campaigns across multiple networks and see an overview with calendar view - Engage: Respond to comments and messages across all social networks - Listen: Monitor keywords, analyse trends and engage with specific topics - Reporting: Analyze performance by content, post, network or campaign - Advertising: Promote and boost your Facebook posts to your target audience - Teams & Brands: Organize workflows, assign tasks and set permissions for all social media activities by brands, teams, and users.
Local Measure is the leading customer intelligence platform in the tourism and hospitality sectors. Local Measure’s clients include many of the world’s largest tourism and hospitality brands. The company merges local content, social media and mobile technology, to provide customers with live access to operationalise customer data, rich content and analytics at a local level.
Netvibes is the Dashboard of Everything, delivering social media and brand monitoring, news aggregation, drag-and-drop analytics and data visualization—all in one easy-to-use and fully customizable platform. Netvibes’ personalized dashboards enable users to listen, learn and act on everything that matters to them online. Only Netvibes offers: 1. The Personal Corpus: Define your own Internet perimeter The Internet keeps getting bigger, and most of it is just noise. No company can capture it all. Most monitoring tools try unsuccessfully to “boil the ocean,” returning incomplete results cluttered with noise and false hits. Only Netvibes enables you to define your own personal corpus, selecting the sources and publications that matter to you. Easily add or remove sources as you go. Achieve better insights in less time by muting the noise and focusing precisely on the conversations that matter. 2. MisoData™: Visualize and compare any data, instantly More than a monitoring tool, Netvibes empowers users to act by independently exploring data, asking questions and discovering key insights. We call it Dashboard Intelligence. Only Netvibes’ MisoData makes it easy to analyze any data with just a few clicks. Simply drag-and-drop datasets to create instant comparison charts. Identify trends at a glance with colorful visualizations. Use MisoData to analyze anything on your dashboard, or import your own data from the web or an external file. Demonstrate ROI for any campaign, using the metrics you choose. Discover how Twitter mentions correlate with your website traffic, or how Facebook posts correlate with your sales numbers. Get instant answers to these questions and more with MisoData. 3. PushMail™: Continuous monitoring, even while away from your dashboard With Netvibes, you’ll always be the first to know when something happens. You define the triggers, and our real-time alerts will email you as soon as it happens. Only Netvibes offers a complete, automated publishing platform, called “PushMail,” so you can schedule automatic email reports. Want to send a monthly report to your clients and a weekly report to your team? PushMails are 100% customizable: you choose the content, distribution, layout and design, and Netvibes does the rest. Netvibes: For Agencies, Enterprises and Consumers For digital, marketing and PR agencies, Netvibes for Your Agency offers custom social dashboards to track up-to-the-minute results, prove ROI for any campaign, automate reporting, and deliver faster insights to clients. For enterprises, Netvibes for Enterprise connects virtually all internal systems plus the social web together on a secure, real-time dashboard intelligence portal that’s accessible anytime, anywhere, on any device. With MisoData, users can drag-and-drop to instantly compare any data, discovering trends and calculating ROI on anything. For consumers, Netvibes.com provides the most awarded dashboard engine that helps millions of people around the world read their favorite RSS feeds and blogs, monitor social media and instantly dashboard everything that matters to them most.
Conversocial is transforming customer care in today’s mobile and social world through the power of Social Messaging. Using advancements in intelligent automation and the unique advantages of the Social Messaging channel, Conversocial helps companies to achieve hyperscale productivity and finally break free from the CX/Cost Equation - the forced compromise between great customer experiences and lowest cost to serve.
Unified helps marketers make informed and impactful decisions with the industry’s only business intelligence platform purposely designed for social advertising. With experience collecting and enriching over $4 billion dollars of social investment data, Unified is passionate about providing Fortune 2000 brands and agencies greater transparency into their many teams, tools and strategies. The Unified Platform and service teams are specifically built to ensure data quality, optimize investments and answer critical business questions. Unified has offices in Atlanta, Austin, Los Angeles, New York City and San Francisco.
The Facelift Cloud is a multiply certified software solution with all components for professional social media marketing on enterprise level. The Facelift Cloud consolidates eight modules in one integrated solution. By that, it enables companies to manage all activities on Facebook and other social channels centrally and efficiently. With the Facelift Cloud, companies can centrally organize unlimited Facebook Fan Pages as well as other presences on social networks, can create interactive actions, plan, create, and distribute ￼content, moderate postings, operate advertising, and analyze results of all activities.
Unamo Social Media Monitoring allows you to track all social media interactions related to your brand, product, or topic of interest. By analyzing and drawing conclusions from the data, you can make your marketing strategy more successful. Our tool will help you do more than protect your brand's reputation. We also help you promote your content to the right audience, conduct competitor research, and acquire new clients.
The bc.lab monitor is the most powerful monitoring solution that gives you the best high quality insight to social conversations and analyses. Our Services contain: - Worldwide monitoring of the entire Internet - Powerful categorization and sentiment detection - Early-warning system krisen.radar© - Powerful filtering, drill-down and analyzing capabilities - Individual meaningful reports - Archiving and download - Support by personal counterpart We’re proud of our longtime, trustful customer relations to leading companies from different industries, like automotive, retail / E-commerce, entertainment, financial services, food, pharma industrie, software / IT / internet, sports, telecommunication and travel.
InfluencerDB helps brands and agencies alike to find the perfect fit influencer and manage influencer marketing campaigns! Our software helps you find influencers on Instagram based on various filters like country, topic, follower numbers, language, and hashtags. Analyze influencers' audiences to find out whether they reach your desired target group and learn more about the quality of the audience regarding activity and engagement on Instagram. Manage your influencer relations and campaigns with the help of our My Network feature. This feature helps you to assemble all influencers of interest in one place and keep an eye on their data, which is updated regularly. Monitor ongoing collaborations in real time and keep all team members in the loop. With our comprehensive reporting, you will get all relevant performance metrics to perfectly evaluate your campaigns. InfluencerDB is the all-in-one solution for analyzing influencers and managing influencer marketing campaigns!
Echosec is an industry-leading location intelligence platform. Combining social media posts with geographic data, Echosec collects real-time, user-driven information which supports industries ranging from retail, hospitality, journalism and security. With Echosec you can see what is going on, on the ground, in real time. Simply log in, search an area of interest and watch all of the public and geo-tagged social media posts appear on the map. Designed to narrow searches and get rapid results, the Echosec Enterprise platform detects keywords and image content, and delivers high-priority notifications to your team. Instead of checking ten different social networks for the intelligence you need, Echosec gives you the whole internet, all in one place.
Lithium Social Media Management combines powerful publishing and response feature sets for social media marketing and customer service. Social Publishing Marketing users can manage their social strategy with a single tool, and boost engagement by publishing the right content at the right time, driven by Klout data. Key benefits include: Content that resonates. Publish the right content at the right time with the auto-scheduler. Improved team collaboration and workflow. Plan integrated campaigns with a Global Omni-channel Calendar. Deeper campaign performance insights. Track campaign progress with a visual timeline, organized by milestones. Social Response Users can respond to inquiries on social networks in seconds, and provide private and trusted customer care in real-time, regardless of channel. Customizable analytics, trends, and customer insights are available on-the-go through the mobile app. Easy mobile access is one example of how Social Response enables customer service representatives to act fast.
Oracle Social Marketing provides the powerful and comprehensive social tools to listen to social conversations, engage with customers, publish relevant content, and analyze social data to drive revenue, and align social messaging with other marketing programs.
The Postano Platform enables brands to socially power brand experiences. Postano aggregates content from a variety of sources including Facebook, Twitter, Instagram, Pinterest and more, turning these streams into bold visualizations for web, mobile, events, and retail. With Postano, social shares are transformed into powerful experiences celebrating brands and their fans.
SocialClout helps any individuals or businesses optimize and measure their social media management efforts. It is an award winning product that provides social media analytics and helps analyze sentiment around your business or brand among followers, customers or prospects at leading social media platforms such as Facebook, Twitter, Instagram, LinkedIn and YouTube. Real-time engagement dashboards, Campaign or Post Scheduling, Keyword Search, Presentation ready reports and competitor analysis reports are some of the various capabilties that are bundled under transparent, flexible and affordable pricing plans.
All the tools you need in a dashboard to build, manage and market your Twitter audience in searchable social databases. Powerful, easy to use automation to build organic social & content audience for your brand Search Twitter 24/7 for the people & businesses you're targeting. Gain insights about your brand, content, competitors, industry trends, and respond in real-time. Your audience, consumers & leads come to you. Analyzed, measured, and ranked by influence for engagement in a searchable database. - Track & database your target audience interacting with hashtags, @names, keywords, phrases and links. - Build & engage your following with "speed mode" tools, schedule Tweets and track performance - Manage your followers in searchable, segmented databases. - Market to them with personalized DM campaigns - ProfilePlus Instantly appends website, social profiles, email & phone number to everyone - SocialReport analytics give deep insights on your audience, competitors and followers - LiveAnalytics enable you to see trends, events and broadcast audience second by second.
BrandAnalyzer delivers instant brand-tailored insight to give marketing, PR and/or advertising companies a quick insight into a brand's geographic and psychological segmentation. Through this BrandAnalyzer helps any company or advisor optimize a brand's communication avenues - for almost any brand of interest.
BrandChats has developed a Social Listening Platform and a Social Profiling & Social Audiences platform (differential technology in the market, which allows us to know much more about the authors and users of social networks and digital media); which are used in several use cases such as: online reputation, brand monitoring, benchmarking, consumer and community analysis, consumer opinion and brand perception analysis , social CRM, audience analysis & segmentation, content strategy (new trends, content discovery, propagation analysis), campaign analysis (online & offline) & influencer programs
Coosto is a single solution for social media applications. Organisations can use this solution to monitor their brand and reputation, respond to questions from their customers, detect leads or plan and publish their social media content in 150 languages and 200 countries. The user-friendly interface and unmatched data quality ensures that many people choose their solutions. Coosto is mainly used for: - Customer service via social media in large and small teams - Reputation monitoring, including competitive and market analysis - Publishing and measuring the best social media content - Data research based on social media analytics
CrowdControlHQ is the social media platform to engage your audience, manage your activity, and analyse your performance. Our software tools help you deliver engaging social media marketing content, delight customers with exceptional social customer service, and effectively manage and measure your results.
80% of shares are made through copy-paste, messaging apps, and email. GetSocial solves this by offering a unique blend of social widgets for 30+ networks to increase your organic social traffic, detailed analytics about sharing activity, including dark social, tools to automate publishing and a revolutionary URL shortener that tracks 100% of social activity after the 1st click. You'll never be in doubt about traffic sources again! GetSocial is the best solution for Content and Social Marketers.
Sentiment is a cloud-based social customer service platform that uniquely provides marketing, publishing and customer service capabilities. This has enabled 100’s of major brands across the globe to deliver social marketing and social customer service from a single, integrated app. This unique functionality enables brands to calculate the value and intent of customers. It allows organisations to prioritise and purposefully engage with the highest value contacts at exactly the right time, to ensure that positive perception of reputation is extended beyond the social customer service function to the business as a whole is positive. For further information visit www.sentimentmetrics.com
Unmetric is the only social media intelligence platform that is focused on brands. Social media teams and agencies can take advantage of an unlimited user license on a pricing plan that doesn't penalize you against the size of your community. The first ever social media search engine for brands lets your creative team search through over 150m pieces of micro-content created by brands in the last few years to help ideate and come up with new content that is proven to be engaging. Compare everything that matters with the competitor intelligence features that allows for easy benchmarking and comparison across a range of metrics. Benchmark your brand against your direct competitors or the wider industry. Campaign intelligence tracks all the campaigns happening in your industry across all the social networks and ties them all together to give you a holistic view of your competitors' strategy. Find the most engaging campaigns, look for patterns in content volume or understand what kinds of campaigns are resonating with communities. Content intelligence breaks down the content strategies of brands in your industry to understand not just what type of content they are posting but whether it's related to the brand, to the sector, about general events or something else entirely. Uncover content categories that resonate well in your industry, the content you should be creating more of and the content that consumers in your industry don't care about.
WeLink is a location based social media monitoring and engagement platform for the enterprise. Businesses, brands, events, schools, and municipalities use this powerful tool to obtain social insight about their clients at any location in the world. Through geo-fencing technology WeLink Social captures all geo-tagged social data that customers are sharing through social media channels within a predefined radius. In real time, WeLink Social captures Twitter feeds, Instagram photos, Foursquare check-ins, and feeds from available other social media channels. The collected social data is displayed on a sophisticatedly simple, feature rich dashboard, designed to drive your business's core values, customer engagement, and market intelligence.
A full social media management platform for listening, engaging and publishing. Facilitate market research with highly evolved software that listens deeply and reveals what consumers really need. Avoid consumer confusion with a smarter, coordinated workflow that engages the right resources to deliver the right answers. Track who said what, where and when across channels and across the entire organization. Automatically process posts from the entire social landscape to identify trends.
Atribus is an online monitoring solution for social networks, written press, digital newspapers, websites, forums, blogs, radio and television that allows you to collect in a single tool all the mentions related to topics, users, brands and influencers. • Our monitoring solution is unique because it brings together in a single tool all the management and measurement needs of social networks and internet that a brand needs to improve its reputation. • We can find thematic monitoring, profile management in social networks, influencers detection, geolocalisation, content management, content programming, KPIs measurement, automatic reports and development of visualization solutions such as the Atribuswalls for events. • Everything a company needs for the online management of its brand in a single solution.
Brand SOV is a Social Media Monitoring Tools for brands, companies, agencies etc. Brand SOV is a proprietary stakeholder insight, customer engagement and social media monitoring and listening platform that collects and analyses data & conversations in real time from the public and private sources and create a valuable report.
CARMA is a global provider of media intelligence solutions. We deliver what matters with people on the ground in 43 countries over 5 continents. We provide media monitoring and analysis across all types of media including print, online, social and broadcast, allowing our clients to make well-informed business decisions. Our customized solutions combine the latest, cutting-edge technology with unrivalled human insight from a global team of researchers and analysts who provide valuable, relevant and actionable insights. Our clients include PR, communications and marketing professionals in all industries in the private sector, governments and NGOs all over the world.
Flowbox streamlines your marketing and commerce work. The product is a SaaS platform that enable brands to use social content to grow engagement, drive revenue and sell more effectively across their marketing and commerce channels. Flowbox lets you take all content that surrounds your brand in social media, created by your fans (User Generated Content, UGC), your influencers or by yourself, and use it to inspire and give new customers an easier way to product discovery. We believe in people-powered brands. You earned it. Now show it. When using Flowbox, you´re able to take User Generated Content (UGC) from social media and use it in your marketing and e-commerce environment. UGC is any form of content that is created by unpaid consumers or fans, like a post in social media. You can say it is a digital form of word of mouth. UGC’s power lies in its authenticity; it’s content that reflects personal expression. Consumers value authentic experiences from discovery to checkout. Flowbox believes in people-powered storytelling for making great, inspiring brands. And your customer does too! Let others tell your brand by using User-generated Content in your e-commerce environment and in your marketing. Celebrate your customers! A happy customer showing up your product is the best review you’ll ever get. The company ws founded in 2016 by marketers for marketers. Our mission is to give the consumers the greatest customer experience and make it easier for them to discover new products and see how they look in real life by using lifestyle user-generated content in the e-commerce environment. Our platform connects marketing with commerce making images and videos Shoppable. We have offices and strong local presence in Stockholm, Amsterdam, Zürich, Antwerpen and Copenhagen. We are looking forward to help your brand integrate images and videos from customers, influencers, partners, and your own accounts to convert more throughout your site and digital marketing. Flowbox offers a innovative platform with great Scandinavian interface for turning visual content into commerce and help your brand make social sell. Read more and book a demo at https://getflowbox.com/
Gremlin Social combines social media marketing automation with 3 compliance tools that make it easy for banks, mortgage companies, and financial advisors to master the social media marketing landscape and gain new business using social networks. Endorsed by the American Bankers Association for social media management and compliance, Gremlin Social helps ensure the safe & effective use of social media communication while maximizing marketing campaigns, guiding strategies such as content creation & social media policy review assistance, and monitoring returns through analytics.
HYP3R is a location-based marketing platform that unlocks a treasure trove of powerful geosocial data. We work with innovative teams who believe in better marketing for businesses and consumers. With HYP3R, marketers can analyze consumer and competitive behavior on-location, engage customers in a delightful way, and acquire high-value customers through hyper-targeted campaigns.
Lexer Listen is a media monitoring & analytics tool helping companies monitor competitor activity, identify influencers, monitor risk, engage in trending topics across blogs, news, forums, social and email in real time. Live configurable dashboards, custom PDF reports and notifications enable teams to stay informed wherever they are.
Qnary’s proprietary technology platform contains an arsenal of tools for professionals, brands and enterprises to monitor, control and optimize their digital information including images and videos, social media, and search results.The Qnary solution can also be used to centrally manage multiple identities across any enterprise.
Rivalfox helps marketers improve content marketing with actionable and data-driven insights. Marketers can use Rivalfox to automatically monitor competitors and the market on over 15 different digital marketing channels. Content from various channels like social media, newsletters, traffic sources, online ads, and SEO among others, are analyzed by Rivalfox. This convenient solution makes it simple to identify engaging topics and tactics for each digital channel. Marketers can easily create benchmark reports of their own content marketing efforts and see how they perform against their market and competitors.
Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.
Smart Moderation is an Artificial Intelligence based comment management platform that works with Facebook, Instagram, YouTube and more to allow its users manage all their comments from single dashboard. The Smart Moderation technology protects brands 24/7/365 from spam ads, trolls, hate speech, abusive language, profanity etc. by detecting and removing them in real time. The Artificial Intelligence learns continuously to get smarter and understand what its users will and will not allow on their social platforms. Smart Moderation also offers additional features like Auto-hide, Artificial Intelligence powered Blacklist, Extensive Reporting, API for special integrations and more. To discover Smart Moderation; visit: www.smartmoderation.com Contact: firstname.lastname@example.org
Snaptrends® is the leading location-based social media insights system enabling organizations to visualize conversations around their brands, products, services, influencers and competitors – not only when they are happening, but where. With this clear view, organizations can make informed decisions faster and take more proactive actions.
Snoopreport is the Instagram monitoring tool that tracks user actions on Instagram as likes, comments and follows. The service provides user activity data in weekly and monthly PDF reports, all user actions in CSV for in-depth analytics and group reports for the user group behavior research
Sociota is a Social media management, Monitoring and reporting tool. It allows you to manage multiple social media profiles from Twitter and Facebook right from the Sociota dashboard. It's a great way to save time and improve your Social Media ROI. The dashboard is designed to let you listen, engage and manage all your accounts from one simple interface. Sociota is packed with features which will help you with a successful campaign.
Monitor and track your brand's social content from across the Web. Powerful filters for all the major social networks, including Twitter, Instagram, Facebook and more. Track content based on hashtag, user, location, or a combination of each, it's your decision. Easy to use visualization editor to customize endless layouts and customizations to build your social wall, twitter wall, or instagram wall to match your brand. Powerful manual and automatic moderation tools to keep your social wall on brand and eliminate spam or unwanted content. Maximize your marketing resources and budget by using the Spotlyte platform to create, publish, monitor, and amplify your social media marketing campaigns. Boost revenue by including your sponsors in the conversation. And generate high value leads to convert to future fans and ambassadors.
Swizly is a social media aggregator. It pulls content from 11 supported social networks, as well as RSS feeds, and displays said content on one page, known as the social hub. Swizly also supports hashtags, making it easier to crowd-source fan content through hashtag campaigns.