Telecom services for call centers include a variety of solutions for optimizing and simplifying call centers, involving cloud technology, intelligent response, and human-assisted components. A number of established telecommunications companies leverage their proven technologies and networks to provide telecom services for company call centers. In other cases, independent providers specialize in telecom services using their own unique approach. Some examples of telecom services for call centers include advanced call routing or voicemail, analytics and calls to action based on customer experience, and real-time agent guidance for challenging interactions. Depending on the provider and the level of membership, a variety of other features may be available in a telecom service package. These solutions are designed to integrate with other contact center software to give customer service representatives a complete call center system. Certain offerings may also integrate with select sales software tools so select interactions can easily translate into new customer relationships.
To qualify for inclusion in the Telecom Services for Call Centers category, a product must:
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RingCentral harnesses the power of the cloud to help today’s modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes beyond cloud PBX, combining voice, team messaging, collaboration, video conferencing, online meetings, and contact center capabilities. Available across multiple devices—from smartphones, tablets, and computers to desk phones RingCentral’s unified communications as a service (UCaaS) solution scales globally, making it easy to administrate across countries from a single platform. With a robust set of open APIs, RingCentral enables businesses to seamlessly embed communications into custom or everyday business applications, improving workflow productivity. Businesses worldwide rely on RingCentral to connect their workforces, build relationships with customers, share knowledge, and get work done—how they want, wherever they want.
Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer experiences. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones or hardware. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.
Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand.
Hosted VoIP Business Phone Service and More… 8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs.
a wide range of conferencing services audio conferencing Our easy-to-use audio conferencing service is available worldwide and can be fully integrated with our voice service. Reservations or operator assistance are not required, andgetting started is simple (within 24 hours) with you pay-as-you-go (no set-up fees or capital expenditure) pricing. web conferencing Our high-quality web conferencing service gives you a shared workspace for when collaboration needs to be more than just talk. Intuitive features give you the the ability to more effectively share presentations and information for training, sales meetings, etc. Participants join a meeting with a one-click entry from an email invitation. You easily see participants who join by web, phone or video,along with who۪s speaking. video conferencing When visual interaction is required, we offeran easy-to-use, interactive and on-demand video meeting service to connect you with your colleagues, partners and suppliers with all over the world. Our service works with many different types ofvideo equipment from the leading vendors, and over all types of networks. Importantly, we guarantee quality of service for users, enabling them to focus on the agenda and not the technology.
PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.
PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more. Manage the customer experience as a single conversation with a seamless dialogue.
Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense. Bring down risk and cost: You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world۪s top brands can also bring down risk, cost and delivery time. Add agents quickly: It takes just hours to add more agents, so Cloud Contact keeps you flexible enough to enter new markets or ramp up capability you۪ve already got without tying up substantial capital investment. And if the unexpected happens, rest assured that Cloud Contact can help. Put yourself in control: Our unified agent desktop puts you in control of all your contact centres anywhere in the world with a single, intuitive interface. You can manage workflows in real time easily and efficiently. Get up and running fast: Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly. Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business’s relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. www.cloudcall.com firstname.lastname@example.org Boston, MA & Leicester, UK
Toky is a full-featured cloud telephony solution designed for small and medium business that allows you to connect your customers visiting your website, Facebook page or calling to your business line, to a centralized platform where you can handle your voice calls as a team. It requires no hardware, physical phones or installations because it works with what you already have: your laptop, smartphone and an Internet connection.
Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.
Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.
inSided delivers an enterprise-grade community platform that enables companies to drive revenue, improve satisfaction and lower support costs. The platform leverages the power of the crowd to enable conversational commerce and service for brands like A1, BNP Paribas, KPN, T-Mobile, Tele2, Sonos, and TomTom. Communities generate user generated content which can be used across all digital channels, turning them into social destinations where customers can get support & advice from other customers.
Luware is a leading provider of customized service platforms based on Microsoft Unified Communications (UC) technologies. The portfolio includes solutions for contact centers, team-ACD or single-user workstations for the following channels: Chat, Voice, Video, Mail, Social Media and Co-Browsing.
M12 Solutions is an award-winning supplier of business phone systems including SpliceCom, Mitel and Horizon. It also holds an extensive telecoms portfolio, including fixed lines and calls, business mobile phones, Internet connectivity, phone system maintenance and much more.
Next Caller's Advanced Caller ID ® sends detailed caller profiles to agents in real time so that customers do not have to spell/repeat information about themselves over the phone. Not only does this save businesses time and money, it also just flat out makes customers happier. Our database of over 250 million caller profiles is the largest in the US, and we have the highest mobile match rate in the US. Next Caller's Fraud API™ offers the fastest and most reliable method for detecting phone fraud via ANI spoofing on the market.
Plum Voice is a that allows users to customize interactive voice response (IVR), call routing, and messaging applications to personalize their most frequent automated customer interactions. Users can view analytics to optimize IVR. Highest security standards are used in the platform keeping customer information safe.
Pronexus VBVoice, Interactive Voice Response (IVR) enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processes. The GUI-based VBVoice toolkit is complemented by powerful programming capabilities.
VSLogger Unlimited extends the call recording engine with recording search and monitoring features. Included and optionally used Adutante server provides user management and Quality Control features. Adutante also provides a centralized connection point to one or multiple VSLogger recorders.
TTIs Telecom Expense Management solution, WinBill offers you a comprehensive and flexible solution to help you analyze, control and reduce your monthly IT/telecom spend across your entire enterprise. Available for any environment as installed software or hosted through the cloud, the WinBill�� platform creates an easily accessible, centralized database of information.