Telecom services for call centers include a variety of solutions for optimizing and simplifying call centers, involving cloud technology, intelligent response, and human-assisted components. A number of established telecommunications companies leverage their proven technologies and networks to provide telecom services for company call centers. In other cases, independent providers specialize in telecom services using their own unique approach. Some examples of telecom services for call centers include advanced call routing or voicemail, analytics and calls to action based on customer experience, and real-time agent guidance for challenging interactions. Depending on the provider and the level of membership, a variety of other features may be available in a telecom service package. These solutions are designed to integrate with other contact center software to give customer service representatives a complete call center system. Certain offerings may also integrate with select sales software tools so select interactions can easily translate into new customer relationships.
To qualify for inclusion in the Telecom Services for Call Centers category, a product must:
Telecom Services for Call Centers reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer experiences. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones or hardware. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.
RingCentral harnesses the power of the cloud to help today’s modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes beyond cloud PBX, combining voice, team messaging, collaboration, video conferencing, online meetings, and contact center capabilities. Available across multiple devices—from smartphones, tablets, and computers to desk phones RingCentral’s unified communications as a service (UCaaS) solution scales globally, making it easy to administrate across countries from a single platform. With a robust set of open APIs, RingCentral enables businesses to seamlessly embed communications into custom or everyday business applications, improving workflow productivity. Businesses worldwide rely on RingCentral to connect their workforces, build relationships with customers, share knowledge, and get work done—how they want, wherever they want.
Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue. For over 20 years, we۪ve provided the technology, support, and expertise necessary to design and implement contact center solutions that promote loyalty, generate new business, and increase efficiencies. Industry recognition But don۪t just take our word for it. For four consecutive years (2007-2010), Frost & Sullivan honored us with their North American Market Leadership Award for Hosted Contact Center services. They cited our ability to integrate disparate phone, e-mail, and instant message contact methods into a single point of control and provide cost-efficiency, simplicity, and the ability to support a disparate workforce. Let us put this experience to work for you, so you can deliver the exceptional experience your customers demand.
Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs.
PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying administration, increasing operational performance, and reducing total cost of ownership. Speed time to value A single set of broad and deep applications allows you to rapidly deploy and turn on new applications and services when you’re ready— new functionality is built right into existing interfaces. Maximize flexibility and protect investments An open, standards-based architecture gives you the flexibility to tailor applications to meet your unique business requirements. You also protect investments by integrating PureConnect with any existing application. Reduce risk The market-leading PureConnect platform reduces your business risk. For cloud customers, you can minimize risk with your own instance of the application, have the option to keep voice traffic and recordings on your network, and control the timing of updates.
a wide range of conferencing services audio conferencing Our easy-to-use audio conferencing service is available worldwide and can be fully integrated with our voice service. Reservations or operator assistance are not required, andgetting started is simple (within 24 hours) with you pay-as-you-go (no set-up fees or capital expenditure) pricing. web conferencing Our high-quality web conferencing service gives you a shared workspace for when collaboration needs to be more than just talk. Intuitive features give you the the ability to more effectively share presentations and information for training, sales meetings, etc. Participants join a meeting with a one-click entry from an email invitation. You easily see participants who join by web, phone or video,along with who۪s speaking. video conferencing When visual interaction is required, we offeran easy-to-use, interactive and on-demand video meeting service to connect you with your colleagues, partners and suppliers with all over the world. Our service works with many different types ofvideo equipment from the leading vendors, and over all types of networks. Importantly, we guarantee quality of service for users, enabling them to focus on the agenda and not the technology.
Hosted VoIP Business Phone Service and More… 8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more. Manage the customer experience as a single conversation with a seamless dialogue.
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with smartphone functionality built into support channels and elevates agent performance by reducing steps in the workflow and providing deeper context about the end user. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric enterprises, including Nest, Barkbox, Atom Tickets, Blink, and August to streamline and automate contact center operations and provide superior experiences that drive higher customer satisfaction. For more information, visit www.getujet.com.
sayint is an AI-based conversational analytics solution, helps you to uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies.Sayint can analyze both real-time and historical communications across ( Voice , chat , email & Social fields )
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business’s relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. www.cloudcall.com email@example.com Boston, MA & Leicester, UK
Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense. Bring down risk and cost: You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world۪s top brands can also bring down risk, cost and delivery time. Add agents quickly: It takes just hours to add more agents, so Cloud Contact keeps you flexible enough to enter new markets or ramp up capability you۪ve already got without tying up substantial capital investment. And if the unexpected happens, rest assured that Cloud Contact can help. Put yourself in control: Our unified agent desktop puts you in control of all your contact centres anywhere in the world with a single, intuitive interface. You can manage workflows in real time easily and efficiently. Get up and running fast: Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly. Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time.
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. It helps clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.
Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.
Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.
COMIT enables organizations to leverage and build on their existing processes within a new application. This allows organizations to maximize the efficiency of their internal business processes by bundling these processes with the built in efficiencies and work-flows of COMIT.
Focus Contact Center is an omnichannel communication platform, easy to use, quick and intuitive. FCC improves customers' satisfaction and secures their loyalty. It enhances the customer experience and streamlines your operations with predictive dialling, built-in mini CRM and advanced reporting. Seamlessly integrates with CRM, such as Salesforce, MS Dynamics, and bespoke systems. - Multichannel communication in the cloud: phone, email, chat, social media, www; - Full process automation in communication, sales and customer service based on gathered customer data; - Inbound communication: IVR, queuing; - Outbound communication: telemarketing campaigns, surveys, sales follow-ups and closings; - Intuitive and simple design, implementation and data analysis; - Compatible Mobile Apps;
Interconnect Business Suite TIBS provides effective management of relationships with counterparties: international and local telecom operators, service providers, content providers, roaming partners, corporate clients, virtual operators and other entities involved in the core business of a telecom operator.
Luware is a leading provider of customized service platforms based on Microsoft Unified Communications (UC) technologies. The portfolio includes solutions for contact centers, team-ACD or single-user workstations for the following channels: Chat, Voice, Video, Mail, Social Media and Co-Browsing.
M12 Solutions is an award-winning supplier of business phone systems including SpliceCom, Mitel and Horizon. It also holds an extensive telecoms portfolio, including fixed lines and calls, business mobile phones, Internet connectivity, phone system maintenance and much more.