The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities.
To qualify for inclusion in the Utilities (CIS) category, a product must:
Streamline bill-to-cash processes related to energy consumption in the billing of goods, services, and digital content to ensure fast, compliant revenue management and increase financial insight and control. By moving to an agile, extensible, modular platform, you can innovate and deploy new revenue models, while driving profitability
Customer Information Systems' solution features a sophisticated and comprehensive Billing module, providing support for base rate charges, consumption readings, and demand reading. Billing for multiple services and locations can be consolidated into one bill or multiple bills (by service or location) as required.
Software developed specifically for the utilities sector, efluid adapts easily to any type of business and covers the entire functional chain. Its unique architecture and ability to integrate the communicating meter revolution allows organizations to increase their performance in their core business.
Fluentgrid CIS (Customer Information System, earlier known as mPower CIS) ensures total control of utility commercial operations with seamless integration of service connection life cycle (covering new service connection, disconnection, reconnection, etc.,) with meter-to-cash life cycle (covering metering, billing, payments, credit collection and revenue accounting).
Junifer is a flexible and scalable billing and customer information system for utility providers. It's out of the box. It's market ready. And because Junifer is easy to implement, you can achieve market compliance faster, onboard customers seamlessly and scale your business quickly.
With its Customer Management modules, MECOMS offers a full Customer Information System (CIS). It provides functionality to create products and to sell them to customers in the form of contracts. MECOMS offers several methods to bill customers for the commodities they use, and also takes care of credit management to process payments and deal with late or non-paying customers.
Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, and prepare for change
Use Oracle Utilities Opower Digital Self Service Cloud Service to create world-class web and mobile experiences for your customers that motivate self-service.
Drive profitability and customer loyalty by establishing a 360-degree view of customers and delivering personalized offers at each moment of the decision making process. Listen and interact with your customers in real time with relevant information, and translate individual experiences into satisfying end-to-end customer engagements.