Voice over internet protocol (VoIP) software uses an IP network to transmit phone calls, and in some cases video calls and other messaging, seamlessly without the need to connect to an extra network. It is a modern form of PBX, short for private box exchange or private branch exchange, a broad term for private telephone networks within organizations. Businesses can utilize VoIP solutions as a reliable means of voice-based communication that leverages a pre-established internet connection. It enables calls between workers on the same network and to external clients or vendors. For organizations with a complete VoIP system, the technology can be used by employees at every level for their basic communication needs. These solutions save the company and its employees money and the hassle related to standard phone hardware and membership plans. VoIP solutions provide base level call features along with other helpful features depending on the service.
VoIP is integrated collectively into company systems, and users can often access features through a plugin on their web browsers or by connecting to the network through a personal phone using their internet connection rather than a wireless network. Depending on the VoIP provider, it may work in conjunction with specially designed hardware or be hosted in the cloud and not require additional hardware. VoIP software may integrate with other platforms such as CRM software to give users easy access to important customer information during calls or web conferencing software to add increased functionality for multiuser video meetings. Conferencing tools will occasionally allow attendees to use their VoIP connections for optimal performance and call quality. Certain VoIP solutions offer features of web conferencing and team collaboration software, such as multiway video chats and instant messaging but only within the established network.
To qualify for inclusion in the VoIP category, a product must:
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MightyCall is a virtual phone system provider. MightyCall's VoIP is designed for small business and entrepreneurs. MightyCall is easy, affordable, and effective. You don’t need any special hardware, we don’t bill per user like the majority of the industry, and we don’t charge you per feature like others. Watch a super short video about MightyCall's VoIP: https://www.youtube.com/watch?v=lavEOR8iusk 1. Pick your business phone number (toll-free / local / vanity numbers included) 2. Add your employees (free unlimited extensions) 3. Set call routing rules (business hours, custom greetings) 4. Receive, review and respond to customers’ requests from anywhere! No hardware needed Make it easy for your site visitors & potential customers to get in touch with you. Building trusted customer relationships is easy with MightyCall. Start growing your business at $19.99 a month with no long-term contracts. Free 7-day trial.
With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the next level with Interactive Voice Response (IVR), Call Recording, Call Queuing, Local and International phone numbers, Mobile App, Web-based call analytics and many other advanced features. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve customer support department and modernize your company.
Unleash the Power of Professional Conversations. Truly is the all-in-one enterprise voice platform bringing rep productivity, global telephony, and realtime conversation intelligence together with one tool. Organizations use Truly to clean up their voice stack. Get more conversations and cleaner data for your team while saving on cost. As the only inbound and outbound voice solution, Sales and IT leaders alike love using Truly. Truly works everywhere, captures all your call data, and maximizes conversation quality with minimal support required.
VoIP Innovations is a full-service global communications provider offering developers, business customers, enterprises, and carriers three areas of value: carrier services, Apidaze programmable telco APIs (CPaaS), and a Showroom with ready to deploy partner solutions. With VoIP Innovations, customers are able to build solutions with advanced functionality like voice, WebRTC, and messaging, as well as lower costs on Toll-Free, fax, and global voice and SMS origination/termination. With 24/7 tech support, a customer oriented approach, and front and back end APIs, VoIP Innovations offers powerful advantages for creating and delivering global communications solutions.
Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and send emergency alerts. Account administrators add, remove, and group together teams through a centralized, web-based management console. Channels are flexible to suit the needs of each customer, especially those in the hospitality, manufacturing, construction, transportation, and retail industries. Zello is ideal for businesses with deskless workers, field workers, remote workers, and lone workers. Use cases in this category include hotels with various staff members, construction crews on noisy job sites, and retail salespeople on the sales floor. Join the millions of Zello users who communicate in real-time over any wireless or data network to share updates, connect in emergencies, and solve problems. Zello serves thousands of businesses and has more than 130 million users worldwide. Current customers include Honda, Restoration Hardware, Starwood/Marriott Hotels, Uniqlo, Waste Management (WM), and YRC Freight. Zello is recognized as a reliable communication solution by reputable sources like the Wall Street Journal, the New York Times, CBS, CNBC, USA Today, and TechCrunch.
1-VoIP's owners have a telecom background spanning over 40 years of experience. After transitioning to VoIP in 2005, the company built a solid reputation of reliability and customer satisfaction. Paired with excellent customer service and technical support, 1-VoIP established itself as a dominant name in the VoIP industry.
In Action Desk, contact information is displayed on the same main screen where you manage calls and chats so you can easily view it during or after a conversation. Import contact lists or tie into a CRM system to include more details. Update contact information within Action Desk and have those changes then reflected in your CRM.
ActivePBX® is a cloud-based business phone system that saves you money while increasing productivity and mobility. The system works with your existing broadband Internet connection, which eliminates the need for costly telecom hardware and traditional phone services. ActivePBX is a division of ActiveServe, Inc. Founded in 2002, ActiveServe offers a wide array of solutions for your business continuity needs.
Android SIP Client Especially Developed With Keeping The Requirements Of VoIP Service Providers In Mind That's Why Android SIP Client Can Easily Integrate Itself With Any Of The SIP Servers. Other New And Advance Features Are Also Going To Make This Android App Likeable To Mobile Users As Well.
Built to streamline Cisco Collaboration administration, Akkadian Provisioning Manager automates provisioning across multiple UC servers and applications. But, the solution is so much more than moves, adds, changes, and deletes–and the additional UC management tools are all included. Akkadian Provisioning Manager stands out as a turnkey solution that’s flexible to your environment, without costly customization.
Hosted Voice is a telephony service, where an Intranet Private Branch Exchange (IPBX) is not placed in the company itself, but is provided from a server in a data center. The VoIP phones in the company generally communicate with the IPBX server over a broadband Internet connection. The result is a more flexible system with more features and service options.
Axon is a virtual IP PBX for Windows designed to manage phone calls in a business or call center environment. This software works as a fully featured telephone switch connecting to phone lines and extensions using stateoftheart VoIP technology, offering all the normal features of a traditional PBX routing all calls within a business.
Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directorybased routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a singleprovider VoIP solution.
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.
CenturyLink® Enterprise Voice SIP Services provide Dedicated LD and/or Toll-Free Service using a SIP connection, leveraging the CenturyLink network footprint. CenturyLink® Enterprise Voice SIP Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. • Enterprise Long Distance • Enterprise Managed Messaging Service • Enterprise Toll Free • International Toll-Free Service (ITFS) • International Local Inbound (ILI) • TDM/PRI and switched services"
CenturyLink® Hosted VoIP delivers advanced call management, enables mobility, and supports hybrid SIP configurations. CenturyLink was recently recognized by Frost & Sullivan with the 2018 Growth Excellence Leadership award for VoIP and SIP services. CenturyLink Hosted VoIP delivers advanced call management, enables mobility, and supports hybrid SIP configurations. CenturyLink was recently recognized by Frost & Sullivan with the 2018 Growth Excellence Leadership award for VoIP and SIP services. Our next-generation business VoIP solution helps improve workforce productivity. With PBX features and functionality without the expense of an on-site PBX, Hosted VoIP helps maximize the return on communication spend, reduced total cost of ownership, and eliminate large capital investments. Hosted VoIP offers advanced calling features over the CenturyLink privately owned fiber network using the BroadSoft BroadWorks platform. That means your calls can be routed fast, you can set multiple devices to ring at the same time or in a particular order, and you can get voicemail by phone, email, or online. Add, move, or change features easily online. And take advantage of the CenturyLink Business Communicator app that lets you talk or video chat, share your desktop or files, and instant message with colleagues. • Scales easily and includes all upgrades and improvements, at no additional cost • Uses phones from the Polycom VVX Series, an enterprise-grade family of IP desktop phones designed to make voice communications effective and productive. Hosted VoIP utilizes the Cisco SPA and Adtran 900 series Analog Telephone Adapters (ATAs). • Online portals allow you to easily monitor and manage your service."
CenturyLink Voice Complete enables you to easily connect locations using either SIP or TDM to help improve resiliency, call quality and your customers’ experience. CenturyLink® Voice Complete enables you to easily connect locations using either SIP or TDM. By providing you with resiliency, improved call quality and the freedom to select the UC&C solution of your choice, we aim to enhance your customers’ experience and increase workforce productivity. We provide you with a self-service portal environment to manage service features and your telephone numbers – granting you control without the burden of administrative headaches.