Voice over internet protocol (VoIP) software uses an IP network to transmit phone calls, and in some cases video calls and other messaging, seamlessly without the need to connect to an extra network. It is a modern form of PBX, short for private box exchange or private branch exchange, a broad term for private telephone networks within organizations. Businesses can utilize VoIP solutions as a reliable means of voice-based communication that leverages a pre-established internet connection. It enables calls between workers on the same network and to external clients or vendors. For organizations with a complete VoIP system, the technology can be used by employees at every level for their basic communication needs. These solutions save the company and its employees money and the hassle related to standard phone hardware and membership plans. VoIP solutions provide base level call features along with other helpful features depending on the service.
VoIP is integrated collectively into company systems, and users can often access features through a plugin on their web browsers or by connecting to the network through a personal phone using their internet connection rather than a wireless network. Depending on the VoIP provider, it may work in conjunction with specially designed hardware or be hosted in the cloud and not require additional hardware. VoIP software may integrate with other platforms such as CRM software to give users easy access to important customer information during calls or web conferencing software to add increased functionality for multiuser video meetings. Conferencing tools will occasionally allow attendees to use their VoIP connections for optimal performance and call quality. Certain VoIP solutions offer features of web conferencing and team collaboration software, such as multiway video chats and instant messaging but only within the established network.
To qualify for inclusion in the VoIP category, a product must:
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CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.
CenturyLink® Enterprise Voice SIP Services provide Dedicated LD and/or Toll-Free Service using a SIP connection, leveraging the CenturyLink network footprint. CenturyLink® Enterprise Voice SIP Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. • Enterprise Long Distance • Enterprise Managed Messaging Service • Enterprise Toll Free • International Toll-Free Service (ITFS) • International Local Inbound (ILI) • TDM/PRI and switched services"
CenturyLink® Hosted VoIP delivers advanced call management, enables mobility, and supports hybrid SIP configurations. CenturyLink was recently recognized by Frost & Sullivan with the 2018 Growth Excellence Leadership award for VoIP and SIP services. CenturyLink Hosted VoIP delivers advanced call management, enables mobility, and supports hybrid SIP configurations. CenturyLink was recently recognized by Frost & Sullivan with the 2018 Growth Excellence Leadership award for VoIP and SIP services. Our next-generation business VoIP solution helps improve workforce productivity. With PBX features and functionality without the expense of an on-site PBX, Hosted VoIP helps maximize the return on communication spend, reduced total cost of ownership, and eliminate large capital investments. Hosted VoIP offers advanced calling features over the CenturyLink privately owned fiber network using the BroadSoft BroadWorks platform. That means your calls can be routed fast, you can set multiple devices to ring at the same time or in a particular order, and you can get voicemail by phone, email, or online. Add, move, or change features easily online. And take advantage of the CenturyLink Business Communicator app that lets you talk or video chat, share your desktop or files, and instant message with colleagues. • Scales easily and includes all upgrades and improvements, at no additional cost • Uses phones from the Polycom VVX Series, an enterprise-grade family of IP desktop phones designed to make voice communications effective and productive. Hosted VoIP utilizes the Cisco SPA and Adtran 900 series Analog Telephone Adapters (ATAs). • Online portals allow you to easily monitor and manage your service."
CenturyLink Voice Complete enables you to easily connect locations using either SIP or TDM to help improve resiliency, call quality and your customers’ experience. CenturyLink® Voice Complete enables you to easily connect locations using either SIP or TDM. By providing you with resiliency, improved call quality and the freedom to select the UC&C solution of your choice, we aim to enhance your customers’ experience and increase workforce productivity. We provide you with a self-service portal environment to manage service features and your telephone numbers – granting you control without the burden of administrative headaches.
Class 5 SoftSwitch is an intelligent residential VoIP solution for VoIP Service Providers. It offers full-featured IP phone services to residential clients. A scalable Class 5 SoftSwitch solution offered by Ecosmob integrates call routing, e-commerce, invoicing into one user-friendly platform.
Installed at the premises of telecom operators carriers and service providers, HERO hosted PBX software provides businesses of all sizes with secure and reliable VoIP phone services, saving them the hassle and expenses of running their own PBX phone systems in-house.
Dial Gate is a web-based VoIP softswitch and billing server for the IP and PSTN networks. Once installed on a server, it functions as a VoIP softswitch by connecting calls from one phone line to another within the same or different networks. It also offers management features including real-time monitoring, pre- & post-paid billing, automatic invoice scheduling & call-plan subscriptions.
FusionWorks combines the cost saving benefit of cloud-based telephony with the productivity advantages of unified communications. Businesses get the advantage of more powerful communications with the integration of voicemail, web collaboration, video, instant messaging and presence, fax and phone service.
Phone system support with live video chat. Its just like having a technician in your office. Instead of trying to describe a problem that you dont really understand, eliminate the teck talk! open the app, and start live video streaming to get instant feedback and support.