Voice over internet protocol (VoIP) software uses an IP network to transmit phone calls, and in some cases video calls and other messaging, seamlessly without the need to connect to an extra network. It is a modern form of PBX, short for private box exchange or private branch exchange, a broad term for private telephone networks within organizations. Businesses can utilize VoIP solutions as a reliable means of voice-based communication that leverages a pre-established internet connection. It enables calls between workers on the same network and to external clients or vendors. For organizations with a complete VoIP system, the technology can be used by employees at every level for their basic communication needs. These solutions save the company and its employees money and the hassle related to standard phone hardware and membership plans. VoIP solutions provide base level call features along with other helpful features depending on the service.
VoIP is integrated collectively into company systems, and users can often access features through a plugin on their web browsers or by connecting to the network through a personal phone using their internet connection rather than a wireless network. Depending on the VoIP provider, it may work in conjunction with specially designed hardware or be hosted in the cloud and not require additional hardware. VoIP software may integrate with other platforms such as CRM software to give users easy access to important customer information during calls or web conferencing software to add increased functionality for multiuser video meetings. Conferencing tools will occasionally allow attendees to use their VoIP connections for optimal performance and call quality. Certain VoIP solutions offer features of web conferencing and team collaboration software, such as multiway video chats and instant messaging but only within the established network.
To qualify for inclusion in the VoIP category, a product must:
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CoreDial is a leading white label SaaS provider that empowers more than 500 channel partners to provide cloud communications to more than 20,000 businesses in the United States. CoreDial’s revolutionary SaaS platform, SwitchConnex, enables the channel to quickly and cost effectively sell, deliver, manage and invoice for reliable, private label cloud communication services, including hosted PBX solutions, VoIP, SIP trunking and unified communications. With no hardware or software to buy, CoreDial’s channel partners – MSPs, VARs and IT solution providers – deliver valuable end-user solutions while generating recurring revenue with margins well above industry averages and building value in their personal brand.
Deskforce, a cloud-based Call Center software, that equips businesses with a full ecosystem of cloud-based software that consolidates the business process. Deskforce provides Chat, Voice, Email, SMS integrated within the CRM of the SME, scoring tools and big data analysis, increases the productivity of the team, accelerates the engagement process in B2C models while increasing the retention of employees within their company.
Dial Gate is a web-based VoIP softswitch and billing server for the IP and PSTN networks. Once installed on a server, it functions as a VoIP softswitch by connecting calls from one phone line to another within the same or different networks. It also offers management features including real-time monitoring, pre- & post-paid billing, automatic invoice scheduling & call-plan subscriptions.
Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based products. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork™ delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity.
FusionWorks combines the cost saving benefit of cloud-based telephony with the productivity advantages of unified communications. Businesses get the advantage of more powerful communications with the integration of voicemail, web collaboration, video, instant messaging and presence, fax and phone service.
Phone system support with live video chat. Its just like having a technician in your office. Instead of trying to describe a problem that you dont really understand, eliminate the teck talk! open the app, and start live video streaming to get instant feedback and support.
itPBX provides cloud-based VoIP phone systems and unified communication services. itPBX customers include start-ups, small to medium businesses, large enterprise customers, call centers, non-profit organizations, legal firms, real estate agencies, and more. itPBX offers a scalable cloud architecture that provides an integrated, seamless experience that enriches and simplifies the communication experience for companies. This makes it easier to reach customers and interact with co-workers.
Kasookoo is a cloud-based business phone solution. Instead of having multiple phone lines and desk phones, Kasookoo is an app based on your mobile and/or desktop with a virtual receptionist, call routing and transferring, conference calling and cheap international calls. This allows the user to manage a whole team of employees through their existing mobile phones, and allows for the team to have unlimited outgoing calls to the UK, US and Canada.
Line2 is the business phone service that lets you talk and text with the simplicity of an app. With Line2, it's easy to set up your ideal business phone numbers. You can pick area codes, transfer existing numbers, set up tollfree lines or design your own vanity numbers to share with your customers and colleagues.
Mitel Virtual Solutions is a virtualized voice applications that can reside alongside other enterprise business applications in mainstream data center environments and on virtual desktops. Mitel Virtual Solutions software will allow you to have six phone extensions running off of Mitel's virtualized call control: the Virtual Mitel Communications Director.