Compare Agiloft, AnswerDash, and Samanage
 Agiloft 4.6 Based on 38 reviews |  AnswerDash 4.3 Based on 14 reviews |  Samanage 4.4 Based on 469 reviews Optimized for quick response |
Pricing
| ‐ | ‐ | TEAM $29 per month | |
| ‐ | ‐ | BUSINESS $59 per month | |
| ‐ | ‐ | PROFESSIONAL $79 per month | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.1 (Based on 31 reviews) | 8.5 (Based on 14 reviews) | 8.7 (Based on 445 reviews) |
| Ease of Use | 8.4 (Based on 31 reviews) | 8.2 (Based on 14 reviews) | 9.1 (Based on 444 reviews) |
| Ease of Setup | 7.8 (Based on 22 reviews) | 7.6 (Based on 14 reviews) | 8.8 (Based on 369 reviews) |
| Ease of Admin | 8.6 (Based on 22 reviews) | 8.6 (Based on 13 reviews) | 9.0 (Based on 385 reviews) |
| Quality of Support | 8.8 (Based on 30 reviews) | 9.0 (Based on 14 reviews) | 9.1 (Based on 427 reviews) |
| Ease of Doing Business With | 9.5 (Based on 23 reviews) | 9.0 (Based on 14 reviews) | 9.2 (Based on 371 reviews) |
| Product Direction (% positive) | 9.0 (Based on 31 reviews) | 7.0 (Based on 14 reviews) | 9.3 (Based on 436 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.6% | 42.9% | 6.7% |
Mid-Market (51-1000 emp.) | 37.1% | 28.6% | 69.9% |
Enterprise (> 1000 emp.) | 14.3% | 28.6% | 23.4% |
Reviewers' Industry
Information Technology and Services 34.9% | Marketing and Advertising 20.0% | Information Technology and Services 12.6% | |
Computer Software 16.3% | Information Technology and Services 20.0% | Hospital & Health Care 10.6% | |
Telecommunications 4.7% | Computer Software 13.3% | Higher Education 5.9% | |
Renewables & Environment 4.7% | Telecommunications 6.7% | Education Management 5.4% | |
Non-Profit Organization Management 4.7% | Printing 6.7% | Computer Software 4.4% | |
Other 34.9% | Other 33.3% | Other 61.2% |
Reviews
| Most Helpful Favorable Review | Eric N. Executive Sponsor in Information Technology and Services 1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how... | Eric G. Administrator in Marketing and Advertising AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash... | Marc F. Executive Sponsor in Telecommunications Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of... |
| Most Helpful Critical Review | G2 Crowd User in Computer Software Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related. | Hannah G. Administrator in Computer Software I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable... | Darrell W. Administrator in Information Technology and Services You cannot edit a tickets information once it has been created. With complex approval processes, the workflow can be difficult to manage when changes are needed. Needed features and updates are always "Coming Soon". You cannot clone a ticket if it has an... |
