Compare Agiloft, AnswerDash, ServiceNow, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
AnswerDash
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
8.3
8.2
Ease of Use
Ease of Use
8.2
8.0
7.4
7.4
Ease of Setup
Ease of Setup
7.5
7.4
7.2
7.1
Ease of Admin
Ease of Admin
8.4
8.5
7.8
7.5
Quality of Support
Quality of Support
8.7
8.9
7.9
7.6
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
8.1
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
6.7
7.8
6.8
Meets Requirements
Agiloft
9.0
AnswerDash
8.3
ServiceNow
8.3
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Agiloft
8.2
AnswerDash
8.0
ServiceNow
7.4
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Agiloft
7.5
AnswerDash
7.4
ServiceNow
7.2
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Agiloft
8.4
AnswerDash
8.5
ServiceNow
7.8
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Agiloft
8.7
AnswerDash
8.9
ServiceNow
7.9
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Agiloft
9.4
AnswerDash
8.9
ServiceNow
8.1
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Agiloft
8.9
AnswerDash
6.7
ServiceNow
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
3.9%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
28.6%
16.6%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
28.6%
79.4%
69.2%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
20.0%
Information Technology and Services
27.8%
Information Technology and Services
25.4%
 
Computer Software
16.3%
Information Technology and Services
20.0%
Higher Education
7.6%
Hospital & Health Care
10.2%
 
Telecommunications
4.7%
Computer Software
13.3%
Hospital & Health Care
7.3%
Insurance
8.5%
 
Renewables & Environment
4.7%
Telecommunications
6.7%
Computer Software
6.6%
Airlines/Aviation
8.5%
 
Non-Profit Organization Management
4.7%
Printing
6.7%
Financial Services
6.0%
Utilities
3.4%
 
Other
34.9%
Other
33.3%
Other
44.6%
Other
44.1%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

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Micro Focus Service Management Automation (SMAX)
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