Want to see who topped the 2019 Best Software Awards?

Compare Agiloft, CallidusCloud CLM, and ServiceNow

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.1
(Based on 7 reviews)
8.5
(Based on 488 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.1
(Based on 7 reviews)
7.7
(Based on 488 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
7.3
(Based on 5 reviews)
7.5
(Based on 141 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
6.4
(Based on 5 reviews)
8.0
(Based on 142 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
6.6
(Based on 7 reviews)
8.1
(Based on 390 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
6.7
(Based on 5 reviews)
8.3
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
4.0
(Based on 7 reviews)
8.0
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.9%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
42.9%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
14.3%
79.5%
 
Information Technology and Services
34.9%
Computer Software
33.3%
Information Technology and Services
27.8%
 
Computer Software
16.3%
Events Services
22.2%
Higher Education
7.9%
 
Telecommunications
4.7%
Marketing and Advertising
11.1%
Hospital & Health Care
7.4%
 
Renewables & Environment
4.7%
Facilities Services
11.1%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Consumer Electronics
11.1%
Financial Services
5.8%
 
Other
34.9%
Other
11.1%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Kensuke Y.
Consultant

User friendly interface, mobility, connectivility to third party apps.

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Events Services

If you do not use Salesforce.com it is incredibly difficult to use and requires additional development and costs to integrate.

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
 No screenshots provided.
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Kate from G2 Crowd

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