Compare Agiloft, Gatekeeper, and Issuetrak

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Agiloft
Gatekeeper
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Issuetrak
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Agiloft
Agiloft
4.6
Based on 38 reviews
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Gatekeeper
Gatekeeper
4.4
Based on 22 reviews
Optimized for quick response
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
ENTERPRISE
$2,950 Month
Productivity
$19 (cloud) mo/user/annual contract
 
STARTER
$695 Month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Pro
$1,650 Month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.7
(Based on 22 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.9
(Based on 22 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
7.6
(Based on 14 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.5
(Based on 14 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.1
(Based on 20 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 14 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.0
(Based on 22 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
34.5%
 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Telecommunications
9.2%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Education Management
6.2%
 
Other
34.9%
Other
48.5%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

Having made the upfront investment of recording the details of our subscriptions in Gatekeeper we now get timely reminders for each contract event and is able to avoid unnecessary (and costly) auto-renewals for services no longer used.

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

 
 No videos provided.

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos provided.
 No downloads provided.No downloads provided.
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