Compare Agiloft, Gatekeeper, ServiceNow, and BMC Remedyforce

Pricing

 
ENTERPRISE
$2,950
Month
 
STARTER
$695
Month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
BMC Remedyforce
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.3
7.8
Ease of Use
Ease of Use
8.2
8.8
7.4
6.3
Ease of Setup
Ease of Setup
7.5
7.4
7.2
6.5
Ease of Admin
Ease of Admin
8.4
8.3
7.8
7.3
Quality of Support
Quality of Support
8.7
9.0
7.9
7.7
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
6.7
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
6.9
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.3
BMC Remedyforce
7.8
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
BMC Remedyforce
6.3
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
BMC Remedyforce
6.5
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
BMC Remedyforce
7.3
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
BMC Remedyforce
7.7
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
BMC Remedyforce
6.7
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.8
BMC Remedyforce
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
3.9%
5.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
16.6%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
79.4%
61.1%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%
BMC Remedyforce
Small-Business
5.6%
Mid-Market
33.3%
Enterprise
61.1%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
27.8%
Computer Software
40.9%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Higher Education
7.6%
Information Technology and Services
9.1%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Hospital & Health Care
7.3%
Financial Services
9.1%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Computer Software
6.6%
Philanthropy
4.5%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Financial Services
6.0%
Pharmaceuticals
4.5%
 
Other
34.9%
Other
48.5%
Other
44.6%
Other
31.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%
BMC Remedyforce
Computer Software
40.9%
Information Technology and Services
9.1%
Financial Services
9.1%
Philanthropy
4.5%
Pharmaceuticals
4.5%
Other
31.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Allyson C.
Administrator in Information Services

I think Gatekeeper is a good tool for tracking dollars and expiration dates of contracts. Easy to use.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Daniel N.
Administrator in Import and Export

Desde que se implementó RemedyForce en nuestra organización, se destacan la posibilidad de sacar reportes personalizados de manera sencilla para el usuario, permitiendo utilizar la estadística confiable para mejorar procesos y lograr un mejor servicio de...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

G2 Crowd User in Information Technology and Services

It's this super-specialized tool for ITIL-based support organizations that also want to use Salesforce to manage their support. Salesforce is pretty bad at support. There are way better solutions all around.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Gatekeeper
Most Helpful Favorable Review
Allyson C.
Administrator in Information Services

I think Gatekeeper is a good tool for tracking dollars and expiration dates of contracts. Easy to use.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

BMC Remedyforce
Most Helpful Favorable Review
Daniel N.
Administrator in Import and Export

Desde que se implementó RemedyForce en nuestra organización, se destacan la posibilidad de sacar reportes personalizados de manera sencilla para el usuario, permitiendo utilizar la estadística confiable para mejorar procesos y lograr un mejor servicio de...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

It's this super-specialized tool for ITIL-based support organizations that also want to use Salesforce to manage their support. Salesforce is pretty bad at support. There are way better solutions all around.

Screenshots

 
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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos providedNo videos provided
Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
BMC Remedyforce
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
BMC Remedyforce
No downloads provided
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