Compare Agiloft, Gatekeeper, ServiceNow, and Cherwell Service Management

Pricing

 
ENTERPRISE
$2,950
Month
 
STARTER
$695
Month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.3
8.2
Ease of Use
Ease of Use
8.2
8.8
7.4
7.7
Ease of Setup
Ease of Setup
7.5
7.4
7.2
7.4
Ease of Admin
Ease of Admin
8.4
8.3
7.8
8.2
Quality of Support
Quality of Support
8.7
9.0
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
7.8
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.3
Cherwell Service Management
8.2
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
Cherwell Service Management
7.7
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
Cherwell Service Management
7.4
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
Cherwell Service Management
8.2
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
Cherwell Service Management
8.3
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
Cherwell Service Management
8.8
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.8
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
3.9%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
16.6%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
79.4%
68.3%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
27.8%
Information Technology and Services
15.9%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Higher Education
7.6%
Hospital & Health Care
11.0%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Hospital & Health Care
7.3%
Higher Education
9.7%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Computer Software
6.6%
Government Administration
9.7%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Financial Services
6.0%
Financial Services
5.5%
 
Other
34.9%
Other
48.5%
Other
44.6%
Other
48.3%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

Vendors pre populate if i've submitted a contract with them previously.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Robbie S.
User in Computer Hardware

The ability to assign tasks to others, and putting tickets on a pending status when you are waiting for something else to happen. Being able to see history of who did what helps with accountability.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

G2 Crowd User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Gatekeeper
Most Helpful Favorable Review
G2 Crowd User

Vendors pre populate if i've submitted a contract with them previously.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Cherwell Service Management
Most Helpful Favorable Review
Robbie S.
User in Computer Hardware

The ability to assign tasks to others, and putting tickets on a pending status when you are waiting for something else to happen. Being able to see history of who did what helps with accountability.

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

The user interface makes it very difficult to do most anything

Screenshots

 
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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos provided

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
Cherwell Service Management

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
Cherwell Service Management
No downloads provided
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