Compare Agiloft, Gatekeeper, ServiceNow, and Jira Service Desk

Pricing

 
ENTERPRISE
$2,950
Month
GET STARTED
$10
/month
 
STARTER
$695
Month
FOR GROWING TEAMS
$20
/agent/month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.3
8.5
Ease of Use
Ease of Use
8.2
8.8
7.4
7.9
Ease of Setup
Ease of Setup
7.5
7.4
7.2
7.3
Ease of Admin
Ease of Admin
8.4
8.3
7.8
7.4
Quality of Support
Quality of Support
8.7
9.0
7.9
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.7
7.8
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.3
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
Jira Service Desk
7.9
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.7
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
3.9%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
16.7%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
79.3%
42.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.3%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
27.7%
Information Technology and Services
28.7%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Higher Education
7.7%
Computer Software
15.3%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Hospital & Health Care
7.4%
Internet
6.0%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Computer Software
6.6%
Telecommunications
4.2%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Financial Services
5.9%
Financial Services
4.2%
 
Other
34.9%
Other
48.5%
Other
44.7%
Other
41.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.7%
Hospital & Health Care
7.4%
Computer Software
6.6%
Financial Services
5.9%
Other
44.7%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Timothy D.
Executive Sponsor

We were able to build work streams in the system, that has allowed us to accurately measure our process timing bny department.

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Gatekeeper
Most Helpful Favorable Review
Timothy D.
Executive Sponsor

We were able to build work streams in the system, that has allowed us to accurately measure our process timing bny department.

Most Helpful Critical Review
G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

Screenshots

 
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Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos providedNo videos provided
Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
Jira Service Desk
No downloads provided
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