Compare Agiloft, Gatekeeper, ServiceNow, and Micro Focus Service Management Automation (SMAX)

Pricing

 
ENTERPRISE
$2,950
Month
 
STARTER
$695
Month
 
Pro
$1,650
Month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Agiloft
Free Trial
Gatekeeper
ENTERPRISE
$2,950Month
STARTER
$695Month
Pro
$1,650Month
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.3
8.2
Ease of Use
Ease of Use
8.2
8.8
7.4
7.4
Ease of Setup
Ease of Setup
7.5
7.4
7.2
7.1
Ease of Admin
Ease of Admin
8.4
8.3
7.8
7.5
Quality of Support
Quality of Support
8.7
9.0
7.9
7.6
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
8.1
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
8.9
7.8
6.8
Meets Requirements
Agiloft
9.0
Gatekeeper
8.6
ServiceNow
8.3
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Agiloft
8.2
Gatekeeper
8.8
ServiceNow
7.4
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Agiloft
7.5
Gatekeeper
7.4
ServiceNow
7.2
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Agiloft
8.4
Gatekeeper
8.3
ServiceNow
7.8
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Agiloft
8.7
Gatekeeper
9.0
ServiceNow
7.9
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Agiloft
9.4
Gatekeeper
9.0
ServiceNow
8.1
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Agiloft
8.9
Gatekeeper
8.9
ServiceNow
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
3.9%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
16.7%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
79.4%
69.2%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Gatekeeper
Small-Business
18.2%
Mid-Market
59.1%
Enterprise
22.7%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.4%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Information Technology and Services
27.7%
Information Technology and Services
25.4%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Higher Education
7.6%
Hospital & Health Care
10.2%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Hospital & Health Care
7.3%
Insurance
8.5%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Computer Software
6.6%
Airlines/Aviation
8.5%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Financial Services
6.1%
Utilities
3.4%
 
Other
34.9%
Other
48.5%
Other
44.7%
Other
44.1%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Gatekeeper
Information Technology and Services
15.2%
Non-Profit Organization Management
12.1%
Marketing and Advertising
9.1%
Financial Services
9.1%
Telecommunications
6.1%
Other
48.5%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.1%
Other
44.7%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

Intuitive, easy to use , budget friendly, scalable

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Gatekeeper
Most Helpful Favorable Review
G2 Crowd User

Intuitive, easy to use , budget friendly, scalable

Most Helpful Critical Review
G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
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Micro Focus Service Management Automation (SMAX)

Videos

 No videos provided

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

No videos providedNo videos provided
Agiloft
No videos provided
Gatekeeper

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

ServiceNow
No videos provided
Micro Focus Service Management Automation (SMAX)
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
ServiceNow
No downloads provided
Micro Focus Service Management Automation (SMAX)
No downloads provided
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