Compare Agiloft, Gatekeeper, and TeamSupport

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Agiloft
Gatekeeper
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TeamSupport
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Agiloft
Agiloft
4.6
Based on 38 reviews
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Gatekeeper
Gatekeeper
4.4
Based on 22 reviews
Optimized for quick response
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TeamSupport
TeamSupport
4.3
Based on 508 reviews
 
ENTERPRISE
$2,950 Month
Support Desk
$50 / agent / month billed annually
 
STARTER
$695 Month
Enterprise
$65 / agent / month billed annually
 
Pro
$1,650 Month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.7
(Based on 22 reviews)
8.7
(Based on 491 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.9
(Based on 22 reviews)
8.8
(Based on 492 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
7.6
(Based on 14 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.5
(Based on 14 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.1
(Based on 20 reviews)
9.0
(Based on 446 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 14 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.0
(Based on 22 reviews)
9.1
(Based on 491 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.2%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
59.1%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.7%
11.1%
 
Information Technology and Services
34.9%
Information Technology and Services
15.2%
Computer Software
27.3%
 
Computer Software
16.3%
Non-Profit Organization Management
12.1%
Information Technology and Services
20.8%
 
Telecommunications
4.7%
Marketing and Advertising
9.1%
Internet
5.6%
 
Renewables & Environment
4.7%
Financial Services
9.1%
Financial Services
4.5%
 
Non-Profit Organization Management
4.7%
Telecommunications
6.1%
Hospitality
3.6%
 
Other
34.9%
Other
48.5%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

Having made the upfront investment of recording the details of our subscriptions in Gatekeeper we now get timely reminders for each contract event and is able to avoid unnecessary (and costly) auto-renewals for services no longer used.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
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Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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