Compare Agiloft, GrooveHQ, and Issuetrak

 
Groove Starter
$12 user/month
Productivity
$19 (cloud) mo/user/annual contract
 
Groove Business
$22 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Groove Enterprise
$32 user/month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.0
(Based on 26 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 26 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
9.3
(Based on 13 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
9.3
(Based on 13 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.6
(Based on 24 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.1
(Based on 12 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
7.2
(Based on 26 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
78.6%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
21.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0.0%
34.5%
 
Information Technology and Services
34.9%
Computer Software
27.3%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Internet
11.4%
Telecommunications
9.2%
 
Telecommunications
4.7%
Fund-Raising
6.8%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.5%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.5%
Education Management
6.2%
 
Other
34.9%
Other
45.5%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

 
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Kate from G2 Crowd

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