Compare Agiloft, GrooveHQ, and Issuetrak
 Agiloft 4.6 Based on 38 reviews |  GrooveHQ 4.2 Based on 29 reviews |  Issuetrak 4.1 Based on 61 reviews Optimized for quick response |
Pricing
| ‐ | Groove Starter $12 user/month | Productivity $19 (cloud) mo/user/annual contract | |
| ‐ | Groove Business $22 user/month | Support Essentials $49 (Cloud) mo/agent/annual contract | |
| ‐ | Groove Enterprise $32 user/month | Support Ultimate $59 (Cloud) mo/agent/annual contract | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.1 (Based on 31 reviews) | 8.0 (Based on 26 reviews) | 8.2 (Based on 58 reviews) |
| Ease of Use | 8.4 (Based on 31 reviews) | 9.0 (Based on 26 reviews) | 8.4 (Based on 59 reviews) |
| Ease of Setup | 7.8 (Based on 22 reviews) | 9.3 (Based on 13 reviews) | 8.2 (Based on 42 reviews) |
| Ease of Admin | 8.6 (Based on 22 reviews) | 9.3 (Based on 13 reviews) | 8.5 (Based on 43 reviews) |
| Quality of Support | 8.8 (Based on 30 reviews) | 8.6 (Based on 24 reviews) | 9.1 (Based on 56 reviews) |
| Ease of Doing Business With | 9.5 (Based on 23 reviews) | 8.1 (Based on 12 reviews) | 9.3 (Based on 43 reviews) |
| Product Direction (% positive) | 9.0 (Based on 31 reviews) | 7.2 (Based on 26 reviews) | 8.0 (Based on 59 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.6% | 78.6% | 25.5% |
Mid-Market (51-1000 emp.) | 37.1% | 21.4% | 40.0% |
Enterprise (> 1000 emp.) | 14.3% | 0.0% | 34.5% |
Reviewers' Industry
Information Technology and Services 34.9% | Computer Software 27.3% | Information Technology and Services 15.4% | |
Computer Software 16.3% | Internet 11.4% | Telecommunications 9.2% | |
Telecommunications 4.7% | Fund-Raising 6.8% | Hospital & Health Care 9.2% | |
Renewables & Environment 4.7% | Marketing and Advertising 4.5% | Financial Services 6.2% | |
Non-Profit Organization Management 4.7% | Management Consulting 4.5% | Education Management 6.2% | |
Other 34.9% | Other 45.5% | Other 53.8% |
Reviews
| Most Helpful Favorable Review | Eric N. Executive Sponsor in Information Technology and Services 1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how... | G2 Crowd User in Consumer Goods The ease of connecting more than one email accounts under one groove account | Kevin O. Administrator in Hospitality Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product... |
| Most Helpful Critical Review | G2 Crowd User in Information Technology and Services We had some server down issues during our use. | Lane E. Administrator in Internet Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted. | G2 Crowd User in Telecommunications Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot... |
