Compare Agiloft, GrooveHQ, and Samanage

 
Groove Starter
$12 user/month
TEAM
$29 per month
 
Groove Business
$22 user/month
BUSINESS
$59 per month
 
Groove Enterprise
$32 user/month
PROFESSIONAL
$79 per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.0
(Based on 26 reviews)
8.7
(Based on 446 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 26 reviews)
9.1
(Based on 445 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
9.3
(Based on 13 reviews)
8.8
(Based on 370 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
9.3
(Based on 13 reviews)
9.0
(Based on 386 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.6
(Based on 24 reviews)
9.1
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.1
(Based on 12 reviews)
9.2
(Based on 372 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
7.2
(Based on 26 reviews)
9.3
(Based on 437 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
78.6%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
21.4%
70.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0.0%
23.3%
 
Information Technology and Services
34.9%
Computer Software
27.3%
Information Technology and Services
12.5%
 
Computer Software
16.3%
Internet
11.4%
Hospital & Health Care
10.5%
 
Telecommunications
4.7%
Fund-Raising
6.8%
Higher Education
5.9%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.5%
Education Management
5.4%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.5%
Computer Software
4.3%
 
Other
34.9%
Other
45.5%
Other
61.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Mary G.
User in Marketing and Advertising

Groove makes it easy to login, check tickets, and quickly answer.

Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Darrell W.
Administrator in Information Technology and Services

You cannot edit a tickets information once it has been created. With complex approval processes, the workflow can be difficult to manage when changes are needed. Needed features and updates are always "Coming Soon". You cannot clone a ticket if it has an...

 
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Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

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