Compare Agiloft, GrooveHQ, and TeamSupport

 
Groove Starter
$12 user/month
Support Desk
$50 / agent / month billed annually
 
Groove Business
$22 user/month
Enterprise
$65 / agent / month billed annually
 
Groove Enterprise
$32 user/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.0
(Based on 26 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 26 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
9.3
(Based on 13 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
9.3
(Based on 13 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.6
(Based on 24 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.1
(Based on 12 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
7.2
(Based on 26 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
78.6%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
21.4%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0.0%
11.1%
 
Information Technology and Services
34.9%
Computer Software
27.3%
Computer Software
27.2%
 
Computer Software
16.3%
Internet
11.4%
Information Technology and Services
20.7%
 
Telecommunications
4.7%
Fund-Raising
6.8%
Internet
5.6%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.5%
Financial Services
4.5%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.5%
Hospitality
3.6%
 
Other
34.9%
Other
45.5%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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