Compare Agiloft, GrooveHQ, and Zendesk Support

 
Groove Starter
$12 user/month
Essential
$5 /month
 
Groove Business
$22 user/month
Team
$19 /month
 
Groove Enterprise
$32 user/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.0
(Based on 26 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 26 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
9.3
(Based on 13 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
9.3
(Based on 13 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.6
(Based on 24 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.1
(Based on 12 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
7.2
(Based on 26 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
78.6%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
21.4%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0.0%
16.3%
 
Information Technology and Services
34.9%
Computer Software
27.3%
Computer Software
18.1%
 
Computer Software
16.3%
Internet
11.4%
Information Technology and Services
15.1%
 
Telecommunications
4.7%
Fund-Raising
6.8%
Internet
10.6%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.5%
Marketing and Advertising
5.0%
 
Non-Profit Organization Management
4.7%
Management Consulting
4.5%
Telecommunications
3.3%
 
Other
34.9%
Other
45.5%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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