Compare Agiloft vs Help Scout

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comparison of Agiloft vs. Help Scout
based on data from user reviews. Agiloft rates 4.6/5 stars with 39 reviews. Help Scout rates 4.3/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 32 reviews)
8.6
(Based on 113 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 32 reviews)
9.2
(Based on 113 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 23 reviews)
8.9
(Based on 53 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 23 reviews)
8.8
(Based on 55 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 31 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 24 reviews)
9.1
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 32 reviews)
8.1
(Based on 113 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
60.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.9%
3.4%
 
Information Technology and Services
37.8%
Computer Software
23.1%
 
Computer Software
15.6%
Internet
21.2%
 
Non-Profit Organization Management
4.4%
Information Technology and Services
8.3%
 
Renewables & Environment
4.4%
Marketing and Advertising
6.4%
 
Telecommunications
4.4%
E-Learning
4.5%
 
Other
33.3%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User

Purchased a lifeteime deal from app sumo $75 per quarter, this was changed recently to $60 per month. So price was $300 a year now is $720 a year. Do not sell that which you are not prepared to honor.

 
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Kate from G2 Crowd

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