Compare Agiloft vs Help Scout

See this comparison of Agiloft vs. Help Scout based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. Help Scout rates 4.4/5 stars with 96 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.6
(Based on 89 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.4
(Based on 89 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
9.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.1
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.3
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.2
(Based on 89 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
70.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
26.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
3.3%
 
Information Technology and Services
34.9%
Computer Software
23.1%
 
Computer Software
16.3%
Internet
21.5%
 
Non-Profit Organization Management
4.7%
Information Technology and Services
9.1%
 
Renewables & Environment
4.7%
Marketing and Advertising
7.4%
 
Telecommunications
4.7%
E-Learning
4.1%
 
Other
34.9%
Other
34.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

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Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
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Kate avatar
Kate from G2 Crowd

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