Compare Agiloft vs Help Scout
See this
comparison of Agiloft vs. Help Scout
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Help Scout rates 4.3/5 stars with 136 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.4
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
7.5
8.8
Ease of Admin
Ease of Admin
8.4
8.8
Quality of Support
Quality of Support
8.7
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
Meets Requirements
Agiloft
9.0
Help Scout
8.4
Ease of Use
Agiloft
8.2
Help Scout
9.2
Ease of Setup
Agiloft
7.5
Help Scout
8.8
Ease of Admin
Agiloft
8.4
Help Scout
8.8
Quality of Support
Agiloft
8.7
Help Scout
8.8
Ease of Doing Business With
Agiloft
9.4
Help Scout
9.0
Product Direction (% positive)
Agiloft
8.9
Help Scout
7.8

Features

Ticket and Case Management
Workflow
Agiloft
9.1
Help Scout
8.2
Response Automation
Agiloft
9.3
Help Scout
8.4
SLA Management
Agiloft
8.0
Help Scout
Not enough data available
Attachments/Screencasts
Agiloft
8.5
Help Scout
8.4
Ticket Collaboration
Agiloft
9.4
Help Scout
8.8
Ticket creation user experience
Agiloft
8.9
Help Scout
9.2
Ticket response user experience
Agiloft
8.7
Help Scout
9.3
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Help Scout
8.7
Searchable Articles
Agiloft
Not enough data available
Help Scout
7.9
Community Forums
Agiloft
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
Agiloft
Not enough data available
Help Scout
8.1
Interaction
Web Portals
Agiloft
Not enough data available
Help Scout
8.8
Forum to Reponse
Agiloft
Not enough data available
Help Scout
8.0
Tickets and Tagging
Agiloft
Not enough data available
Help Scout
8.6
Live Chat
Agiloft
Not enough data available
Help Scout
6.4
Communication Channels
Customer Portal
Agiloft
8.9
Help Scout
9.0
Email to Case
Agiloft
8.8
Help Scout
9.2
Chat/Live Support
Agiloft
7.9
Help Scout
6.9
Social Integration
Agiloft
6.3
Help Scout
7.7
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Help Scout
Not enough data available
Customer and Contacts Database
Agiloft
8.6
Help Scout
7.5
Products and Version Tracking
Agiloft
8.0
Help Scout
Not enough data available
Call Scripting
Agiloft
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
Help Scout
Not enough data available
Knowledge Base
Agiloft
8.6
Help Scout
8.3
Ideas/Feedback
Agiloft
7.2
Help Scout
9.2
Q&A
Agiloft
7.4
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
Help Scout
Not enough data available
Reporting
Agiloft
7.7
Help Scout
7.9
Dashboards
Agiloft
8.1
Help Scout
8.1
Platform
ITIL Compliance
Agiloft
8.9
Help Scout
Not enough data available
Mobile User Support
Agiloft
7.0
Help Scout
Not enough data available
Customization
Agiloft
9.1
Help Scout
7.5
User, Role, and Access Management
Agiloft
9.4
Help Scout
8.4
Internationalization
Agiloft
8.5
Help Scout
8.1
Performance & Reliability
Agiloft
8.8
Help Scout
9.4
Integration APIs
Agiloft
8.8
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
3.1%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
22.4%
 
Computer Software
16.3%
Internet
18.8%
 
Telecommunications
4.7%
Information Technology and Services
8.2%
 
Renewables & Environment
4.7%
Marketing and Advertising
5.9%
 
Non-Profit Organization Management
4.7%
Hospital & Health Care
4.7%
 
Other
34.9%
Other
40.0%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Screenshots

 
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