Compare Agiloft, Help Scout, and HappyFox

 
Basic
$8 user/month
Mighty
$29 per staff / month
 
Standard
$15 user/month
Fantastic
$49 per staff / month
 
Plus
$27 user/month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.5
(Based on 120 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.2
(Based on 120 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.9
(Based on 57 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.9
(Based on 59 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.9
(Based on 104 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 54 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.0
(Based on 120 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
59.7%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
37.9%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
2.4%
15.5%
 
Information Technology and Services
34.9%
Computer Software
23.2%
Information Technology and Services
14.1%
 
Computer Software
16.3%
Internet
19.5%
Computer Software
12.2%
 
Telecommunications
4.7%
Information Technology and Services
7.9%
Higher Education
6.4%
 
Renewables & Environment
4.7%
Marketing and Advertising
6.1%
Real Estate
3.8%
 
Non-Profit Organization Management
4.7%
E-Learning
4.3%
Education Management
3.8%
 
Other
34.9%
Other
39.0%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
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Kate from G2 Crowd

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