Compare Agiloft, Help Scout, and Issuetrak

 
Basic
$8 user/month
Productivity
$19 (cloud) mo/user/annual contract
 
Standard
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Plus
$27 user/month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.5
(Based on 118 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.2
(Based on 118 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.9
(Based on 55 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.8
(Based on 57 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.9
(Based on 102 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.0
(Based on 52 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.0
(Based on 118 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
60.7%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
36.9%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
2.5%
34.5%
 
Information Technology and Services
34.9%
Computer Software
23.5%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Internet
19.8%
Telecommunications
9.2%
 
Telecommunications
4.7%
Information Technology and Services
8.0%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Marketing and Advertising
6.2%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
E-Learning
4.3%
Education Management
6.2%
 
Other
34.9%
Other
38.3%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

 
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Kate from G2 Crowd

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