Compare Agiloft, Help Scout, and ServiceNow

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.5
(Based on 118 reviews)
8.5
(Based on 499 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.2
(Based on 118 reviews)
7.7
(Based on 499 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.9
(Based on 55 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.8
(Based on 57 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.9
(Based on 102 reviews)
8.1
(Based on 399 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.0
(Based on 52 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.0
(Based on 118 reviews)
8.0
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
60.7%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
36.9%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
2.5%
79.2%
 
Information Technology and Services
34.9%
Computer Software
23.5%
Information Technology and Services
27.5%
 
Computer Software
16.3%
Internet
19.8%
Higher Education
7.8%
 
Telecommunications
4.7%
Information Technology and Services
8.0%
Hospital & Health Care
7.5%
 
Renewables & Environment
4.7%
Marketing and Advertising
6.2%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
E-Learning
4.3%
Financial Services
5.7%
 
Other
34.9%
Other
38.3%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
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Kate from G2 Crowd

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