Compare Agiloft, Help Scout, and Zendesk Support

 
Basic
$8 user/month
Essential
$5 /month
 
Standard
$15 user/month
Team
$19 /month
 
Plus
$27 user/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.5
(Based on 120 reviews)
8.8
(Based on 1,282 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.2
(Based on 120 reviews)
8.7
(Based on 1,286 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.9
(Based on 57 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.9
(Based on 59 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.9
(Based on 104 reviews)
8.5
(Based on 1,094 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 54 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.0
(Based on 120 reviews)
7.8
(Based on 1,273 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
59.7%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
37.9%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
2.4%
16.3%
 
Information Technology and Services
34.9%
Computer Software
23.2%
Computer Software
18.0%
 
Computer Software
16.3%
Internet
19.5%
Information Technology and Services
15.3%
 
Telecommunications
4.7%
Information Technology and Services
7.9%
Internet
10.5%
 
Renewables & Environment
4.7%
Marketing and Advertising
6.1%
Marketing and Advertising
4.9%
 
Non-Profit Organization Management
4.7%
E-Learning
4.3%
Telecommunications
3.3%
 
Other
34.9%
Other
39.0%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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