Compare Agiloft vs Helpshift

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comparison of Agiloft vs. Helpshift
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Helpshift rates 4.3/5 stars with 160 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.8
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.9
(Based on 140 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.9
(Based on 61 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.6
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.7
(Based on 128 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.8
(Based on 58 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.4
(Based on 136 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
18.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
63.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
18.1%
 
Information Technology and Services
34.9%
Computer Games
12.6%
 
Computer Software
16.3%
Consumer Services
9.8%
 
Telecommunications
4.7%
Financial Services
8.6%
 
Renewables & Environment
4.7%
Internet
8.0%
 
Non-Profit Organization Management
4.7%
Entertainment
7.5%
 
Other
34.9%
Other
53.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Computer Games

You can create your own smart views so tickets will automatically show on that folder.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User

Automations are difficult to create properly

 
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Kate from G2 Crowd

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