Compare Agiloft vs HubSpot Service Hub
See this
comparison of Agiloft vs. HubSpot Service Hub
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
Ease of Use
Ease of Use
8.2
8.9
Ease of Setup
Ease of Setup
7.5
7.9
Ease of Admin
Ease of Admin
8.4
8.1
Quality of Support
Quality of Support
8.7
8.6
Ease of Doing Business With
Ease of Doing Business With
9.4
9.0
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
Meets Requirements
Agiloft
9.0
HubSpot Service Hub
8.8
Ease of Use
Agiloft
8.2
HubSpot Service Hub
8.9
Ease of Setup
Agiloft
7.5
HubSpot Service Hub
7.9
Ease of Admin
Agiloft
8.4
HubSpot Service Hub
8.1
Quality of Support
Agiloft
8.7
HubSpot Service Hub
8.6
Ease of Doing Business With
Agiloft
9.4
HubSpot Service Hub
9.0
Product Direction (% positive)
Agiloft
8.9
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Workflow
Agiloft
9.1
HubSpot Service Hub
8.7
Response Automation
Agiloft
9.3
HubSpot Service Hub
9.0
SLA Management
Agiloft
8.0
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
Agiloft
8.5
HubSpot Service Hub
7.0
Ticket Collaboration
Agiloft
9.4
HubSpot Service Hub
Not enough data available
Ticket creation user experience
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Ticket response user experience
Agiloft
8.7
HubSpot Service Hub
Not enough data available
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
HubSpot Service Hub
8.3
Searchable Articles
Agiloft
Not enough data available
HubSpot Service Hub
8.5
Community Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Live Chat
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Email to Case
Agiloft
8.8
HubSpot Service Hub
9.0
Chat/Live Support
Agiloft
7.9
HubSpot Service Hub
Not enough data available
Social Integration
Agiloft
6.3
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
Agiloft
8.6
HubSpot Service Hub
Not enough data available
Products and Version Tracking
Agiloft
8.0
HubSpot Service Hub
Not enough data available
Call Scripting
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
HubSpot Service Hub
Not enough data available
Knowledge Base
Agiloft
8.6
HubSpot Service Hub
8.0
Ideas/Feedback
Agiloft
7.2
HubSpot Service Hub
Not enough data available
Q&A
Agiloft
7.4
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
HubSpot Service Hub
Not enough data available
Reporting
Agiloft
7.7
HubSpot Service Hub
8.7
Dashboards
Agiloft
8.1
HubSpot Service Hub
9.0
Platform
ITIL Compliance
Agiloft
8.9
HubSpot Service Hub
Not enough data available
Mobile User Support
Agiloft
7.0
HubSpot Service Hub
Not enough data available
Customization
Agiloft
9.1
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
Agiloft
9.4
HubSpot Service Hub
Not enough data available
Internationalization
Agiloft
8.5
HubSpot Service Hub
Not enough data available
Performance & Reliability
Agiloft
8.8
HubSpot Service Hub
Not enough data available
Integration APIs
Agiloft
8.8
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
 
Computer Software
16.3%
Telecommunications
8.0%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
 
Renewables & Environment
4.7%
Legal Services
8.0%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
 
Other
34.9%
Other
44.0%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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