Compare Agiloft, HubSpot Service Hub, and Samanage

 
Service Hub Free
$0
TEAM
$29 per month
 
Service Hub Enterprise
$1,200 /month
BUSINESS
$59 per month
 
Service Hub Professional
$400 /month
PROFESSIONAL
$79 per month
 
Service Hub Starter
$50 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.9
(Based on 15 reviews)
8.7
(Based on 446 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 15 reviews)
9.1
(Based on 445 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.1
(Based on 8 reviews)
8.8
(Based on 370 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.3
(Based on 7 reviews)
9.0
(Based on 386 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.7
(Based on 15 reviews)
9.1
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 8 reviews)
9.2
(Based on 372 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
10.0
(Based on 14 reviews)
9.3
(Based on 437 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
70.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
23.3%
 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
Information Technology and Services
12.5%
 
Computer Software
16.3%
Telecommunications
8.0%
Hospital & Health Care
10.5%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
5.9%
 
Renewables & Environment
4.7%
Legal Services
8.0%
Education Management
5.4%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
Computer Software
4.3%
 
Other
34.9%
Other
44.0%
Other
61.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

I love how user friendly HubSpot has been for our Customer Success Team. It is very easy to log phone calls, emails, and notes in the system where everyone can see what has been going on with our customers.

Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User in Hospital & Health Care

The amount of emails I get from the updates and status changes, when not pertaining to me. For example if it is being sent from design to the technical writer I do not need to know that and get an email alert telling me.

 
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Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

 No downloads provided.No downloads provided.
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