Compare Agiloft, HubSpot Service Hub, and ServiceNow

 
Service Hub Enterprise
$1,200 /month
 
Service Hub Professional
$400 /month
 
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.9
(Based on 15 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 15 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.1
(Based on 8 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.3
(Based on 7 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.7
(Based on 15 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 8 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
10.0
(Based on 14 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
79.2%
 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
Information Technology and Services
27.4%
 
Computer Software
16.3%
Telecommunications
8.0%
Higher Education
7.7%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
Hospital & Health Care
7.4%
 
Renewables & Environment
4.7%
Legal Services
8.0%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
Financial Services
5.8%
 
Other
34.9%
Other
44.0%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

Knowledge base is very deep and well written

G2 Crowd User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Ask Agiloft a QuestionContact AgiloftAsk Service Hub a QuestionContact Service HubAsk ServiceNow a QuestionContact ServiceNow
Kate from G2 Crowd

Need help?

I can help.