Compare Agiloft, HubSpot Service Hub, and Zendesk Support

 
Service Hub Enterprise
$1,200 /month
Essential
$5 /month
 
Service Hub Professional
$400 /month
Team
$19 /month
 
Service Hub Starter
$50 /month
Professional
$49 /month
 
Service Hub Free
$0
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.9
(Based on 15 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 15 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.1
(Based on 8 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.3
(Based on 7 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.7
(Based on 15 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 8 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
10.0
(Based on 14 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.1%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
33.3%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
16.3%
 
Information Technology and Services
34.9%
Marketing and Advertising
28.0%
Computer Software
18.1%
 
Computer Software
16.3%
Telecommunications
8.0%
Information Technology and Services
15.1%
 
Telecommunications
4.7%
Mechanical or Industrial Engineering
8.0%
Internet
10.6%
 
Renewables & Environment
4.7%
Legal Services
8.0%
Marketing and Advertising
5.0%
 
Non-Profit Organization Management
4.7%
Primary/Secondary Education
4.0%
Telecommunications
3.3%
 
Other
34.9%
Other
44.0%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

it's easy to use- much easier than our previous agency management system

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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