Compare Agiloft vs Issuetrak
See this
comparison of Agiloft vs. Issuetrak
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial
Agiloft
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.0
Ease of Use
Ease of Use
8.2
8.2
Ease of Setup
Ease of Setup
7.5
8.0
Ease of Admin
Ease of Admin
8.4
8.3
Quality of Support
Quality of Support
8.7
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
Meets Requirements
Agiloft
9.0
Issuetrak
8.0
Ease of Use
Agiloft
8.2
Issuetrak
8.2
Ease of Setup
Agiloft
7.5
Issuetrak
8.0
Ease of Admin
Agiloft
8.4
Issuetrak
8.3
Quality of Support
Agiloft
8.7
Issuetrak
9.0
Ease of Doing Business With
Agiloft
9.4
Issuetrak
9.3
Product Direction (% positive)
Agiloft
8.9
Issuetrak
7.8

Features

Ticket and Case Management
Workflow
Agiloft
9.1
Issuetrak
7.9
Response Automation
Agiloft
9.3
Issuetrak
8.2
SLA Management
Agiloft
8.0
Issuetrak
7.4
Attachments/Screencasts
Agiloft
8.5
Issuetrak
8.1
Ticket Collaboration
Agiloft
9.4
Issuetrak
8.1
Ticket creation user experience
Agiloft
8.9
Issuetrak
8.4
Ticket response user experience
Agiloft
8.7
Issuetrak
8.1
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Issuetrak
Not enough data available
Searchable Articles
Agiloft
Not enough data available
Issuetrak
Not enough data available
Community Forums
Agiloft
Not enough data available
Issuetrak
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
Issuetrak
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
Issuetrak
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
Issuetrak
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
Issuetrak
Not enough data available
Live Chat
Agiloft
Not enough data available
Issuetrak
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
Issuetrak
8.2
Email to Case
Agiloft
8.8
Issuetrak
8.4
Chat/Live Support
Agiloft
7.9
Issuetrak
7.3
Social Integration
Agiloft
6.3
Issuetrak
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Issuetrak
Not enough data available
Customer and Contacts Database
Agiloft
8.6
Issuetrak
7.8
Products and Version Tracking
Agiloft
8.0
Issuetrak
7.9
Call Scripting
Agiloft
Not enough data available
Issuetrak
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Issuetrak
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
Issuetrak
8.3
Knowledge Base
Agiloft
8.6
Issuetrak
7.5
Ideas/Feedback
Agiloft
7.2
Issuetrak
7.8
Q&A
Agiloft
7.4
Issuetrak
7.6
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
Issuetrak
Not enough data available
Reporting
Agiloft
7.7
Issuetrak
6.8
Dashboards
Agiloft
8.1
Issuetrak
7.9
Platform
ITIL Compliance
Agiloft
8.9
Issuetrak
6.9
Mobile User Support
Agiloft
7.0
Issuetrak
5.7
Customization
Agiloft
9.1
Issuetrak
7.7
User, Role, and Access Management
Agiloft
9.4
Issuetrak
8.3
Internationalization
Agiloft
8.5
Issuetrak
Not enough data available
Performance & Reliability
Agiloft
8.8
Issuetrak
9.2
Integration APIs
Agiloft
8.8
Issuetrak
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
34.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
15.4%
 
Computer Software
16.3%
Telecommunications
9.2%
 
Telecommunications
4.7%
Hospital & Health Care
9.2%
 
Renewables & Environment
4.7%
Financial Services
6.2%
 
Non-Profit Organization Management
4.7%
Education Management
6.2%
 
Other
34.9%
Other
53.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
Ask Agiloft a QuestionContact AgiloftAsk Issuetrak a QuestionContact Issuetrak