Compare Agiloft vs JIRA Service Desk

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comparison of Agiloft vs. JIRA Service Desk
based on data from user reviews. Agiloft rates 4.6/5 stars with 39 reviews. JIRA Service Desk rates 4.1/5 stars with 421 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 32 reviews)
8.6
(Based on 400 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 32 reviews)
8.1
(Based on 401 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 23 reviews)
7.6
(Based on 149 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 23 reviews)
7.7
(Based on 148 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 31 reviews)
8.2
(Based on 332 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 24 reviews)
8.4
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 32 reviews)
8.1
(Based on 392 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.9%
42.1%
 
Information Technology and Services
37.8%
Information Technology and Services
29.1%
 
Computer Software
15.6%
Computer Software
15.4%
 
Non-Profit Organization Management
4.4%
Internet
6.2%
 
Renewables & Environment
4.4%
Telecommunications
4.4%
 
Telecommunications
4.4%
Financial Services
4.0%
 
Other
33.3%
Other
40.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Marc W.
User in Marketing and Advertising

For multiple users, it's difficult. Especially if you're using a Google Apps account. Only users from your main domain can log on, making task management difficult if you have multiple different accounts.

 
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Kate from G2 Crowd

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