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Compare Agiloft vs Jira Service Desk

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comparison of Agiloft vs. Jira Service Desk
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Jira Service Desk rates 4.1/5 stars with 431 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.6
(Based on 410 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.1
(Based on 411 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
7.6
(Based on 153 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
7.7
(Based on 151 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.2
(Based on 340 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.4
(Based on 142 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.1
(Based on 402 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
42.5%
 
Information Technology and Services
34.9%
Information Technology and Services
29.0%
 
Computer Software
16.3%
Computer Software
15.2%
 
Telecommunications
4.7%
Internet
6.1%
 
Renewables & Environment
4.7%
Telecommunications
4.3%
 
Non-Profit Organization Management
4.7%
Financial Services
3.9%
 
Other
34.9%
Other
41.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
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Kate from G2 Crowd

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