Compare Agiloft vs JIRA Service Desk

See this comparison of Agiloft vs. JIRA Service Desk based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. JIRA Service Desk rates 4.1/5 stars with 408 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.6
(Based on 388 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.1
(Based on 389 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
7.6
(Based on 144 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
7.7
(Based on 143 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.2
(Based on 323 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.4
(Based on 136 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.1
(Based on 382 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
41.5%
 
Information Technology and Services
34.9%
Information Technology and Services
28.5%
 
Computer Software
16.3%
Computer Software
15.6%
 
Non-Profit Organization Management
4.7%
Internet
6.5%
 
Renewables & Environment
4.7%
Financial Services
4.2%
 
Telecommunications
4.7%
Telecommunications
4.2%
 
Other
34.9%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

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Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

 
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Kate avatar
Kate from G2 Crowd

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