Compare Agiloft vs Kayako

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comparison of Agiloft vs. Kayako
based on data from user reviews. Agiloft rates 4.6/5 stars with 39 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Agiloft
Kayako
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Agiloft
Agiloft
4.6
Based on 39 reviews
Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 32 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 32 reviews)
8.5
(Based on 143 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 23 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 23 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 31 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 24 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 32 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.9%
7.5%
 
Information Technology and Services
37.8%
Information Technology and Services
24.7%
 
Computer Software
15.6%
Computer Software
16.7%
 
Non-Profit Organization Management
4.4%
Telecommunications
7.5%
 
Renewables & Environment
4.4%
Internet
5.4%
 
Telecommunications
4.4%
Marketing and Advertising
3.8%
 
Other
33.3%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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