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Compare Agiloft vs Kayako

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comparison of Agiloft vs. Kayako
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Kayako rates 4.1/5 stars with 169 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Agiloft
Kayako
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Agiloft
Agiloft
4.6
Based on 38 reviews
Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
 
Inbox
$15 /agent/month
 
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.3
(Based on 162 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.6
(Based on 160 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.4
(Based on 150 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
7.4
(Based on 159 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
57.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.7%
 
Information Technology and Services
34.9%
Information Technology and Services
23.8%
 
Computer Software
16.3%
Computer Software
17.5%
 
Telecommunications
4.7%
Telecommunications
6.8%
 
Renewables & Environment
4.7%
Internet
5.3%
 
Non-Profit Organization Management
4.7%
Marketing and Advertising
3.9%
 
Other
34.9%
Other
42.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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