Compare Agiloft vs Kayako

See this comparison of Agiloft vs. Kayako based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.9%
 
Information Technology and Services
34.9%
Information Technology and Services
25.6%
 
Computer Software
16.3%
Computer Software
16.5%
 
Non-Profit Organization Management
4.7%
Telecommunications
8.0%
 
Renewables & Environment
4.7%
Internet
4.5%
 
Telecommunications
4.7%
Marketing and Advertising
4.0%
 
Other
34.9%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

 No downloads provided.
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Kate from G2 Crowd

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