Compare Agiloft vs LiveAgent

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comparison of Agiloft vs. LiveAgent
based on data from user reviews. Agiloft rates 4.6/5 stars with 39 reviews. LiveAgent rates 4.4/5 stars with 725 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 32 reviews)
8.8
(Based on 672 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 32 reviews)
9.0
(Based on 672 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 23 reviews)
8.7
(Based on 445 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 23 reviews)
8.9
(Based on 444 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 31 reviews)
9.1
(Based on 635 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 24 reviews)
9.1
(Based on 432 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 32 reviews)
9.0
(Based on 661 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
25.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.9%
13.7%
 
Information Technology and Services
37.8%
Information Technology and Services
12.9%
 
Computer Software
15.6%
Computer Software
7.8%
 
Non-Profit Organization Management
4.4%
Internet
5.2%
 
Renewables & Environment
4.4%
Retail
5.0%
 
Telecommunications
4.4%
Telecommunications
3.8%
 
Other
33.3%
Other
65.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Kierra W.
Agency

Sometimes it didn't work would be my only issue other then that I loved it.

 
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Kate from G2 Crowd

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