Compare Agiloft vs LiveAgent

See this comparison of Agiloft vs. LiveAgent based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
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$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 570 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.9%
 
Information Technology and Services
34.9%
Information Technology and Services
12.3%
 
Computer Software
16.3%
Computer Software
7.7%
 
Non-Profit Organization Management
4.7%
Internet
6.4%
 
Renewables & Environment
4.7%
Retail
5.6%
 
Telecommunications
4.7%
Telecommunications
3.3%
 
Other
34.9%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User

There are no tickets specifically assigned to agents, it is just a big pool to get to when we have time. There are benefits to this, but also makes it harder to prioritize above all the other things we have to get done.

 
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Kate from G2 Crowd

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