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Compare Agiloft, LiveAgent, and ServiceNow

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.8
(Based on 768 reviews)
8.5
(Based on 479 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 769 reviews)
7.7
(Based on 479 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.8
(Based on 510 reviews)
7.4
(Based on 137 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.9
(Based on 509 reviews)
8.0
(Based on 138 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.1
(Based on 727 reviews)
8.1
(Based on 383 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 495 reviews)
8.3
(Based on 135 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.1
(Based on 758 reviews)
8.0
(Based on 473 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
64.5%
4.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
22.7%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
12.8%
79.3%
 
Information Technology and Services
34.9%
Information Technology and Services
12.9%
Information Technology and Services
27.5%
 
Computer Software
16.3%
Computer Software
8.0%
Higher Education
7.8%
 
Telecommunications
4.7%
Internet
6.0%
Hospital & Health Care
7.5%
 
Renewables & Environment
4.7%
Marketing and Advertising
4.7%
Computer Software
6.8%
 
Non-Profit Organization Management
4.7%
Retail
4.4%
Financial Services
5.9%
 
Other
34.9%
Other
64.0%
Other
44.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User

Haven't used it enough to identify what I actively dislike.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
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