Compare Agiloft, LiveAgent, and ServiceNow

 
Ticket
$12/month User Seat
 
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.8
(Based on 501 reviews)
8.5
(Based on 440 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 501 reviews)
7.7
(Based on 440 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
8.7
(Based on 356 reviews)
7.6
(Based on 125 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.9
(Based on 356 reviews)
8.0
(Based on 128 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.1
(Based on 474 reviews)
8.0
(Based on 347 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 346 reviews)
8.3
(Based on 125 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.1
(Based on 492 reviews)
7.9
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
63.1%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
26.1%
16.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
10.8%
79.4%
 
Information Technology and Services
34.9%
Information Technology and Services
12.7%
Information Technology and Services
28.5%
 
Computer Software
16.3%
Computer Software
7.5%
Higher Education
8.1%
 
Non-Profit Organization Management
4.7%
Internet
7.4%
Hospital & Health Care
7.5%
 
Renewables & Environment
4.7%
Retail
5.2%
Computer Software
6.3%
 
Telecommunications
4.7%
Marketing and Advertising
3.7%
Financial Services
5.3%
 
Other
34.9%
Other
63.5%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

0 cyw6ezmcw7ifb0mxidpi6fqcwp3qc2bkadj6au9csotffybkmdle8dqcdwafb0zzsdph8drbg4gbkeuemfuv8uvub4g6keiqefulwsfnujeemy4exyvwij3bfsb9denl3uho2xentxc
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

0 3y7szpxrn6h4gxgt sdtzxxnnl9jgxptixu zxgow6gdj8i3szxt90nxzsn6tijshgspb4k7kpni
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
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