Compare Agiloft, LiveAgent, and ServiceNow

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.8
(Based on 604 reviews)
8.5
(Based on 458 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
9.0
(Based on 604 reviews)
7.7
(Based on 458 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
8.7
(Based on 418 reviews)
7.5
(Based on 132 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.9
(Based on 417 reviews)
8.0
(Based on 134 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.1
(Based on 571 reviews)
8.1
(Based on 363 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.1
(Based on 406 reviews)
8.3
(Based on 131 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.1
(Based on 593 reviews)
8.0
(Based on 453 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
61.6%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
25.5%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.0%
79.2%
 
Information Technology and Services
34.9%
Information Technology and Services
12.7%
Information Technology and Services
28.5%
 
Computer Software
16.3%
Computer Software
7.5%
Higher Education
7.9%
 
Non-Profit Organization Management
4.7%
Internet
6.0%
Hospital & Health Care
7.8%
 
Renewables & Environment
4.7%
Retail
5.4%
Computer Software
6.2%
 
Telecommunications
4.7%
Telecommunications
3.3%
Financial Services
5.1%
 
Other
34.9%
Other
65.0%
Other
44.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 Crowd User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Kierra W.
Agency

Sometimes it didn't work would be my only issue other then that I loved it.

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
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