Compare Agiloft, LiveAgent, and ServiceNow

Pricing

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
8.3
Ease of Use
Ease of Use
8.2
9.1
7.4
Ease of Setup
Ease of Setup
7.5
8.8
7.2
Ease of Admin
Ease of Admin
8.4
8.9
7.8
Quality of Support
Quality of Support
8.7
9.2
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
9.1
7.7
Meets Requirements
Agiloft
9.0
LiveAgent
8.9
ServiceNow
8.3
Ease of Use
Agiloft
8.2
LiveAgent
9.1
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
LiveAgent
8.8
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
LiveAgent
8.9
ServiceNow
7.8
Quality of Support
Agiloft
8.7
LiveAgent
9.2
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
LiveAgent
9.2
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
LiveAgent
9.1
ServiceNow
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
58.5%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
29.4%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
12.1%
79.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
LiveAgent
Small-Business
58.5%
Mid-Market
29.4%
Enterprise
12.1%
ServiceNow
Small-Business
3.8%
Mid-Market
16.8%
Enterprise
79.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
12.0%
Information Technology and Services
27.6%
 
Computer Software
16.3%
Computer Software
6.8%
Higher Education
7.7%
 
Telecommunications
4.7%
Computer & Network Security
6.3%
Hospital & Health Care
7.4%
 
Renewables & Environment
4.7%
Internet
5.3%
Computer Software
6.7%
 
Non-Profit Organization Management
4.7%
Retail
4.1%
Financial Services
5.9%
 
Other
34.9%
Other
65.4%
Other
44.7%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%
ServiceNow
Information Technology and Services
27.6%
Higher Education
7.7%
Hospital & Health Care
7.4%
Computer Software
6.7%
Financial Services
5.9%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Research

The reporting options do not suit our requirements. We'd like to be able to pull off a monthly report of all tickets and chats but this is not feasible at this stage.

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Research

The reporting options do not suit our requirements. We'd like to be able to pull off a monthly report of all tickets and chats but this is not feasible at this stage.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
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Videos

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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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Agiloft
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LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

ServiceNow
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Downloads

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Agiloft
No downloads provided
LiveAgent
ServiceNow
No downloads provided
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