Compare Agiloft vs LiveHelpNow

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comparison of Agiloft vs. LiveHelpNow
based on data from user reviews. Agiloft rates 4.6/5 stars with 39 reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 32 reviews)
8.8
(Based on 100 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 32 reviews)
8.8
(Based on 100 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 23 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 23 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 31 reviews)
8.7
(Based on 90 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 24 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 32 reviews)
8.0
(Based on 99 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
49.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.9%
18.3%
 
Information Technology and Services
37.8%
Information Technology and Services
8.0%
 
Computer Software
15.6%
Retail
5.8%
 
Non-Profit Organization Management
4.4%
Construction
4.4%
 
Renewables & Environment
4.4%
Business Supplies and Equipment
4.4%
 
Telecommunications
4.4%
Insurance
4.4%
 
Other
33.3%
Other
73.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Mental Health Care

Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles are comprehensive and thorough. The google translate feature is essential for my business as I interact with...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

 
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LiveHelpNow help desk software. Company and vision

 No downloads provided.
Ask Agiloft a QuestionContact Agiloft
Kate from G2 Crowd

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