Compare Agiloft vs Moxie
See this
comparison of Agiloft vs. Moxie
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
7.5
Ease of Use
Ease of Use
8.2
7.7
Ease of Setup
Ease of Setup
7.5
8.3
Ease of Admin
Ease of Admin
8.4
7.9
Quality of Support
Quality of Support
8.7
8.6
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
Product Direction (% positive)
Product Direction (% positive)
8.9
5.1
Meets Requirements
Agiloft
9.0
Moxie
7.5
Ease of Use
Agiloft
8.2
Moxie
7.7
Ease of Setup
Agiloft
7.5
Moxie
8.3
Ease of Admin
Agiloft
8.4
Moxie
7.9
Quality of Support
Agiloft
8.7
Moxie
8.6
Ease of Doing Business With
Agiloft
9.4
Moxie
8.9
Product Direction (% positive)
Agiloft
8.9
Moxie
5.1

Features

Ticket and Case Management
Workflow
Agiloft
9.1
Moxie
Not enough data available
Response Automation
Agiloft
9.3
Moxie
Not enough data available
SLA Management
Agiloft
8.0
Moxie
Not enough data available
Attachments/Screencasts
Agiloft
8.5
Moxie
Not enough data available
Ticket Collaboration
Agiloft
9.4
Moxie
Not enough data available
Ticket creation user experience
Agiloft
8.9
Moxie
Not enough data available
Ticket response user experience
Agiloft
8.7
Moxie
Not enough data available
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Moxie
Not enough data available
Searchable Articles
Agiloft
Not enough data available
Moxie
Not enough data available
Community Forums
Agiloft
Not enough data available
Moxie
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
Moxie
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
Moxie
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
Moxie
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
Moxie
Not enough data available
Live Chat
Agiloft
Not enough data available
Moxie
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
Moxie
Not enough data available
Email to Case
Agiloft
8.8
Moxie
Not enough data available
Chat/Live Support
Agiloft
7.9
Moxie
Not enough data available
Social Integration
Agiloft
6.3
Moxie
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Moxie
Not enough data available
Customer and Contacts Database
Agiloft
8.6
Moxie
Not enough data available
Products and Version Tracking
Agiloft
8.0
Moxie
Not enough data available
Call Scripting
Agiloft
Not enough data available
Moxie
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Moxie
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
Moxie
Not enough data available
Knowledge Base
Agiloft
8.6
Moxie
Not enough data available
Ideas/Feedback
Agiloft
7.2
Moxie
Not enough data available
Q&A
Agiloft
7.4
Moxie
Not enough data available
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
Moxie
Not enough data available
Reporting
Agiloft
7.7
Moxie
Not enough data available
Dashboards
Agiloft
8.1
Moxie
Not enough data available
Platform
ITIL Compliance
Agiloft
8.9
Moxie
Not enough data available
Mobile User Support
Agiloft
7.0
Moxie
Not enough data available
Customization
Agiloft
9.1
Moxie
Not enough data available
User, Role, and Access Management
Agiloft
9.4
Moxie
Not enough data available
Internationalization
Agiloft
8.5
Moxie
Not enough data available
Performance & Reliability
Agiloft
8.8
Moxie
Not enough data available
Integration APIs
Agiloft
8.8
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
38.1%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%

Reviewers' Industry

 
Information Technology and Services
34.9%
Insurance
10.7%
 
Computer Software
16.3%
Financial Services
10.7%
 
Telecommunications
4.7%
Retail
7.1%
 
Renewables & Environment
4.7%
Internet
7.1%
 
Non-Profit Organization Management
4.7%
Individual & Family Services
7.1%
 
Other
34.9%
Other
57.1%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Moxie
Most Helpful Favorable Review
G2 Crowd User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
G2 Crowd User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Screenshots

 
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