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Compare Agiloft vs Salesforce Knowledge

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comparison of Agiloft vs. Salesforce Knowledge
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
45.5%
 
Information Technology and Services
34.9%
Internet
22.2%
 
Computer Software
16.3%
Computer Software
22.2%
 
Telecommunications
4.7%
Insurance
11.1%
 
Renewables & Environment
4.7%
Hospital & Health Care
11.1%
 
Non-Profit Organization Management
4.7%
Textiles
5.6%
 
Other
34.9%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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