Compare Agiloft vs Salesforce Knowledge
See this
comparison of Agiloft vs. Salesforce Knowledge
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
Ease of Use
Ease of Use
8.2
8.1
Ease of Setup
Ease of Setup
7.5
7.5
Ease of Admin
Ease of Admin
8.4
7.8
Quality of Support
Quality of Support
8.7
8.1
Ease of Doing Business With
Ease of Doing Business With
9.4
8.3
Product Direction (% positive)
Product Direction (% positive)
8.9
8.5
Meets Requirements
Agiloft
9.0
Salesforce Knowledge
8.8
Ease of Use
Agiloft
8.2
Salesforce Knowledge
8.1
Ease of Setup
Agiloft
7.5
Salesforce Knowledge
7.5
Ease of Admin
Agiloft
8.4
Salesforce Knowledge
7.8
Quality of Support
Agiloft
8.7
Salesforce Knowledge
8.1
Ease of Doing Business With
Agiloft
9.4
Salesforce Knowledge
8.3
Product Direction (% positive)
Agiloft
8.9
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Salesforce Knowledge
8.8
Searchable Articles
Agiloft
Not enough data available
Salesforce Knowledge
8.8
Community Forums
Agiloft
Not enough data available
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Agiloft
Not enough data available
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
Salesforce Knowledge
8.7
Forum to Reponse
Agiloft
Not enough data available
Salesforce Knowledge
8.7
Tickets and Tagging
Agiloft
Not enough data available
Salesforce Knowledge
8.0
Live Chat
Agiloft
Not enough data available
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
45.5%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Information Technology and Services
34.9%
Internet
22.2%
 
Computer Software
16.3%
Computer Software
22.2%
 
Telecommunications
4.7%
Insurance
11.1%
 
Renewables & Environment
4.7%
Hospital & Health Care
11.1%
 
Non-Profit Organization Management
4.7%
Textiles
5.6%
 
Other
34.9%
Other
27.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Screenshots

 
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3 of 4
4 of 4
No screenshots provided
Salesforce Knowledge
No screenshots provided
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