Compare Agiloft vs Salesforce Knowledge

See this comparison of Agiloft vs. Salesforce Knowledge based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
9.1
(Based on 31 reviews)
Not enough data available
Ease of Use
Ease of Use
8.4
(Based on 31 reviews)
Not enough data available
Ease of Setup
Ease of Setup
7.7
(Based on 22 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.6
(Based on 22 reviews)
Not enough data available
Quality of Support
Quality of Support
8.8
(Based on 30 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
9.5
(Based on 23 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
9.0
(Based on 31 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
60.0%
 
Information Technology and Services
34.9%
Computer Software
33.3%
 
Computer Software
16.3%
Computer & Network Security
22.2%
 
Non-Profit Organization Management
4.7%
Internet
22.2%
 
Renewables & Environment
4.7%
Insurance
22.2%
 
Telecommunications
4.7%
 
Other
34.9%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.