Compare Agiloft vs Salesforce Knowledge

See this comparison of Agiloft vs. Salesforce Knowledge based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
50.0%
 
Information Technology and Services
34.9%
Internet
22.2%
 
Computer Software
16.3%
Computer Software
16.7%
 
Non-Profit Organization Management
4.7%
Computer & Network Security
11.1%
 
Renewables & Environment
4.7%
Hospital & Health Care
11.1%
 
Telecommunications
4.7%
Insurance
11.1%
 
Other
34.9%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
 No screenshots provided.
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