Compare Agiloft vs Salesforce Service Cloud

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comparison of Agiloft vs. Salesforce Service Cloud
based on data from user reviews. Agiloft rates 4.6/5 stars with 39 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,392 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 32 reviews)
8.5
(Based on 1,248 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 32 reviews)
8.1
(Based on 1,250 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 23 reviews)
7.8
(Based on 563 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 23 reviews)
8.2
(Based on 573 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 31 reviews)
8.2
(Based on 1,103 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 24 reviews)
8.5
(Based on 558 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 32 reviews)
8.1
(Based on 1,232 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
41.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.9%
32.9%
 
Information Technology and Services
37.8%
Computer Software
15.8%
 
Computer Software
15.6%
Information Technology and Services
15.3%
 
Non-Profit Organization Management
4.4%
Internet
8.4%
 
Renewables & Environment
4.4%
Financial Services
3.7%
 
Telecommunications
4.4%
Hospital & Health Care
3.5%
 
Other
33.3%
Other
53.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate from G2 Crowd

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