Compare Agiloft vs SF Service Cloud

See this comparison of Agiloft vs. Salesforce Service Cloud based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.1
(Based on 1083 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
31.5%
 
Information Technology and Services
34.9%
Computer Software
16.7%
 
Computer Software
16.3%
Information Technology and Services
14.6%
 
Non-Profit Organization Management
4.7%
Internet
9.0%
 
Renewables & Environment
4.7%
Hospital & Health Care
3.5%
 
Telecommunications
4.7%
Non-Profit Organization Management
3.3%
 
Other
34.9%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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