Compare Agiloft vs SF Service Cloud

See this comparison of Agiloft vs. Salesforce Service Cloud based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.5
(Based on 1014 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.1
(Based on 1014 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
8.2
(Based on 887 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
8.0
(Based on 1000 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
42.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
30.5%
 
Information Technology and Services
34.9%
Computer Software
17.2%
 
Computer Software
16.3%
Information Technology and Services
13.7%
 
Non-Profit Organization Management
4.7%
Internet
9.6%
 
Renewables & Environment
4.7%
Hospital & Health Care
3.5%
 
Telecommunications
4.7%
Non-Profit Organization Management
3.5%
 
Other
34.9%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate from G2 Crowd

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