Compare Agiloft, Scout RFP Strategic Sourcing Platform, Samanage, and Freshservice

Pricing

 
TEAM
$29
per month
BLOSSOM
$19
/agent/month billed yearly
 
BUSINESS
$59
per month
GARDEN
$49
/agent/month billed yearly
 
PROFESSIONAL
$79
per month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Agiloft
Free Trial
Scout RFP Strategic Sourcing Platform
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.6
8.8
Ease of Use
Ease of Use
8.2
9.6
9.0
9.3
Ease of Setup
Ease of Setup
7.5
9.6
8.7
8.9
Ease of Admin
Ease of Admin
8.4
9.2
8.9
9.0
Quality of Support
Quality of Support
8.7
9.8
9.0
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
10.0
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
8.9
9.0
9.2
9.4
Meets Requirements
Agiloft
9.0
Scout RFP Strategic Sourcing Platform
8.6
Samanage
8.6
Freshservice
8.8
Ease of Use
Agiloft
8.2
Scout RFP Strategic Sourcing Platform
9.6
Samanage
9.0
Freshservice
9.3
Ease of Setup
Agiloft
7.5
Scout RFP Strategic Sourcing Platform
9.6
Samanage
8.7
Freshservice
8.9
Ease of Admin
Agiloft
8.4
Scout RFP Strategic Sourcing Platform
9.2
Samanage
8.9
Freshservice
9.0
Quality of Support
Agiloft
8.7
Scout RFP Strategic Sourcing Platform
9.8
Samanage
9.0
Freshservice
9.2
Ease of Doing Business With
Agiloft
9.4
Scout RFP Strategic Sourcing Platform
10.0
Samanage
9.1
Freshservice
9.1
Product Direction (% positive)
Agiloft
8.9
Scout RFP Strategic Sourcing Platform
9.0
Samanage
9.2
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
0%
6.7%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
0%
69.7%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
100.0%
23.6%
19.0%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Scout RFP Strategic Sourcing Platform
Small-Business
0%
Mid-Market
0%
Enterprise
100.0%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
23.5%
Information Technology and Services
12.5%
Information Technology and Services
21.6%
 
Computer Software
16.3%
Internet
17.6%
Hospital & Health Care
10.5%
Education Management
5.4%
 
Telecommunications
4.7%
Research
11.8%
Higher Education
5.8%
Hospital & Health Care
4.5%
 
Renewables & Environment
4.7%
Insurance
11.8%
Education Management
5.3%
Construction
3.8%
 
Non-Profit Organization Management
4.7%
Higher Education
11.8%
Computer Software
4.3%
Computer Software
3.8%
 
Other
34.9%
Other
23.5%
Other
61.5%
Other
60.8%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Scout RFP Strategic Sourcing Platform
Computer Software
23.5%
Internet
17.6%
Research
11.8%
Insurance
11.8%
Higher Education
11.8%
Other
23.5%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Freshservice
Information Technology and Services
21.6%
Education Management
5.4%
Hospital & Health Care
4.5%
Construction
3.8%
Computer Software
3.8%
Other
60.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Computer Software

The user-interface and ease of use is what differentiates Scout from their peer competitors. Legacy offerings do the trick, but are overly complicated.

Arran G.
Administrator in Computer Software

Where do I start? The product is awesome! - I like that its hosted - It's easy to use and my team love it - Aesthetically it looks great - The SAManage team are always engaged and want to listen to help them improve the product

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Research

-The PDF view was taken away for the RFP, and the excel view does not allow for all of the information to be seen in a very easy format. The PDF view was much better for an audit trail too when if you need to store documentation. -Less prescriptive...

Jens Bech M.
Executive Sponsor in Computer Software

Too many features are mediocre. The sales material looks great, but when you actually have to use the features, most of the times, they lack important functionality.

G2 Crowd User in Information Technology and Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Scout RFP Strategic Sourcing Platform
Most Helpful Favorable Review
G2 Crowd User in Computer Software

The user-interface and ease of use is what differentiates Scout from their peer competitors. Legacy offerings do the trick, but are overly complicated.

Most Helpful Critical Review
G2 Crowd User in Research

-The PDF view was taken away for the RFP, and the excel view does not allow for all of the information to be seen in a very easy format. The PDF view was much better for an audit trail too when if you need to store documentation. -Less prescriptive...

Samanage
Most Helpful Favorable Review
Arran G.
Administrator in Computer Software

Where do I start? The product is awesome! - I like that its hosted - It's easy to use and my team love it - Aesthetically it looks great - The SAManage team are always engaged and want to listen to help them improve the product

Most Helpful Critical Review
Jens Bech M.
Executive Sponsor in Computer Software

Too many features are mediocre. The sales material looks great, but when you actually have to use the features, most of the times, they lack important functionality.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
No screenshots provided
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Scout RFP Strategic Sourcing Platform
No screenshots provided

Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Agiloft
No videos provided
Scout RFP Strategic Sourcing Platform
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Freshservice

Downloads

 No downloads providedNo downloads provided
Agiloft
No downloads provided
Scout RFP Strategic Sourcing Platform
No downloads provided
Request More InformationRequest More InformationAsk Scout RFP a QuestionContact Scout RFPAsk Samanage a QuestionContact SamanageAsk Freshservice a QuestionContact Freshservice