Compare Agiloft, Scout RFP Strategic Sourcing Platform, Samanage, and Jira Service Desk

Pricing

 
TEAM
$29
per month
GET STARTED
$10
/month
 
BUSINESS
$59
per month
FOR GROWING TEAMS
$20
/agent/month
 
PROFESSIONAL
$79
per month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Agiloft
Free Trial
Scout RFP Strategic Sourcing Platform
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.6
8.5
Ease of Use
Ease of Use
8.2
9.6
9.0
7.9
Ease of Setup
Ease of Setup
7.5
9.6
8.7
7.3
Ease of Admin
Ease of Admin
8.4
9.2
8.9
7.4
Quality of Support
Quality of Support
8.7
9.8
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.4
10.0
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
8.9
9.0
9.2
7.8
Meets Requirements
Agiloft
9.0
Scout RFP Strategic Sourcing Platform
8.6
Samanage
8.6
Jira Service Desk
8.5
Ease of Use
Agiloft
8.2
Scout RFP Strategic Sourcing Platform
9.6
Samanage
9.0
Jira Service Desk
7.9
Ease of Setup
Agiloft
7.5
Scout RFP Strategic Sourcing Platform
9.6
Samanage
8.7
Jira Service Desk
7.3
Ease of Admin
Agiloft
8.4
Scout RFP Strategic Sourcing Platform
9.2
Samanage
8.9
Jira Service Desk
7.4
Quality of Support
Agiloft
8.7
Scout RFP Strategic Sourcing Platform
9.8
Samanage
9.0
Jira Service Desk
8.0
Ease of Doing Business With
Agiloft
9.4
Scout RFP Strategic Sourcing Platform
10.0
Samanage
9.1
Jira Service Desk
8.2
Product Direction (% positive)
Agiloft
8.9
Scout RFP Strategic Sourcing Platform
9.0
Samanage
9.2
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
0%
6.7%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
0%
69.7%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
100.0%
23.6%
42.8%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Scout RFP Strategic Sourcing Platform
Small-Business
0%
Mid-Market
0%
Enterprise
100.0%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Information Technology and Services
34.9%
Computer Software
23.5%
Information Technology and Services
12.5%
Information Technology and Services
28.7%
 
Computer Software
16.3%
Internet
17.6%
Hospital & Health Care
10.5%
Computer Software
15.3%
 
Telecommunications
4.7%
Research
11.8%
Higher Education
5.8%
Internet
6.0%
 
Renewables & Environment
4.7%
Insurance
11.8%
Education Management
5.3%
Telecommunications
4.2%
 
Non-Profit Organization Management
4.7%
Higher Education
11.8%
Computer Software
4.3%
Financial Services
4.2%
 
Other
34.9%
Other
23.5%
Other
61.5%
Other
41.5%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Scout RFP Strategic Sourcing Platform
Computer Software
23.5%
Internet
17.6%
Research
11.8%
Insurance
11.8%
Higher Education
11.8%
Other
23.5%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Greg T.
Executive Sponsor in Hospital & Health Care

EASY to: Setup Us Collaborate Deliver Results In addition, they have enabled a self-service approach to initiating an event through the intake and opportunities modules.

Trevis P.
User

The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Computer Hardware

Ticketing system (especially reporting data) is lackluster. Support is lackluster.

elizabeth r.
User

overlooked the comments and description of issues

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Scout RFP Strategic Sourcing Platform
Most Helpful Favorable Review
Greg T.
Executive Sponsor in Hospital & Health Care

EASY to: Setup Us Collaborate Deliver Results In addition, they have enabled a self-service approach to initiating an event through the intake and opportunities modules.

Samanage
Most Helpful Favorable Review
Trevis P.
User

The user friendliness of entire platform impressed me a lot. Therefore, I can comment this as an easy to use software.

Most Helpful Critical Review
G2 Crowd User in Computer Hardware

Ticketing system (especially reporting data) is lackluster. Support is lackluster.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
No screenshots provided
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Scout RFP Strategic Sourcing Platform
No screenshots provided

Videos

 No videos providedNo videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
Agiloft
No videos provided
Scout RFP Strategic Sourcing Platform
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Agiloft
No downloads provided
Scout RFP Strategic Sourcing Platform
No downloads provided
Jira Service Desk
No downloads provided
Request More InformationRequest More InformationAsk Scout RFP a QuestionContact Scout RFPAsk Samanage a QuestionContact SamanageRequest More InformationRequest More Information