Compare Agiloft vs ServiceNow
See this
comparison of Agiloft vs. ServiceNow
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. ServiceNow rates 3.9/5 stars with 537 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.3
Ease of Use
Ease of Use
8.2
7.4
Ease of Setup
Ease of Setup
7.5
7.2
Ease of Admin
Ease of Admin
8.4
7.8
Quality of Support
Quality of Support
8.7
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
Product Direction (% positive)
Product Direction (% positive)
8.9
7.8
Meets Requirements
Agiloft
9.0
ServiceNow
8.3
Ease of Use
Agiloft
8.2
ServiceNow
7.4
Ease of Setup
Agiloft
7.5
ServiceNow
7.2
Ease of Admin
Agiloft
8.4
ServiceNow
7.8
Quality of Support
Agiloft
8.7
ServiceNow
7.9
Ease of Doing Business With
Agiloft
9.4
ServiceNow
8.1
Product Direction (% positive)
Agiloft
8.9
ServiceNow
7.8

Features

Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
ServiceNow
8.6
Ticket Prioritization
Agiloft
Not enough data available
ServiceNow
8.6
Ticket Notifications
Agiloft
Not enough data available
ServiceNow
8.7
Knowledge Base
Agiloft
Not enough data available
ServiceNow
8.0
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
ServiceNow
7.9
Reporting
Dashboards
Agiloft
Not enough data available
ServiceNow
8.1
Time Tracking
Agiloft
Not enough data available
ServiceNow
8.1
Surveys
Agiloft
Not enough data available
ServiceNow
7.4
Access & Usability
Mobile
Agiloft
Not enough data available
ServiceNow
7.1
Self Service
Agiloft
Not enough data available
ServiceNow
8.0
Active Directory
Agiloft
Not enough data available
ServiceNow
8.2
Multi-Channel Access
Agiloft
Not enough data available
ServiceNow
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
79.4%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
27.8%
 
Computer Software
16.3%
Higher Education
7.6%
 
Telecommunications
4.7%
Hospital & Health Care
7.3%
 
Renewables & Environment
4.7%
Computer Software
6.6%
 
Non-Profit Organization Management
4.7%
Financial Services
6.0%
 
Other
34.9%
Other
44.6%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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