Compare Agiloft vs Talkus
See this
comparison of Agiloft vs. Talkus
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial
Agiloft
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
7.5
9.5
Ease of Admin
Ease of Admin
8.4
8.8
Quality of Support
Quality of Support
8.7
9.3
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
Product Direction (% positive)
Product Direction (% positive)
8.9
10.0
Meets Requirements
Agiloft
9.0
Talkus
8.9
Ease of Use
Agiloft
8.2
Talkus
9.2
Ease of Setup
Agiloft
7.5
Talkus
9.5
Ease of Admin
Agiloft
8.4
Talkus
8.8
Quality of Support
Agiloft
8.7
Talkus
9.3
Ease of Doing Business With
Agiloft
9.4
Talkus
9.8
Product Direction (% positive)
Agiloft
8.9
Talkus
10.0

Features

Ticket and Case Management
Workflow
Agiloft
9.1
Talkus
9.7
Response Automation
Agiloft
9.3
Talkus
Not enough data available
SLA Management
Agiloft
8.0
Talkus
Not enough data available
Attachments/Screencasts
Agiloft
8.5
Talkus
9.3
Ticket Collaboration
Agiloft
9.4
Talkus
Not enough data available
Ticket creation user experience
Agiloft
8.9
Talkus
9.3
Ticket response user experience
Agiloft
8.7
Talkus
Not enough data available
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Talkus
Not enough data available
Searchable Articles
Agiloft
Not enough data available
Talkus
Not enough data available
Community Forums
Agiloft
Not enough data available
Talkus
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
Talkus
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
Talkus
Not enough data available
Forum to Reponse
Agiloft
Not enough data available
Talkus
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
Talkus
Not enough data available
Live Chat
Agiloft
Not enough data available
Talkus
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
Talkus
Not enough data available
Email to Case
Agiloft
8.8
Talkus
Not enough data available
Chat/Live Support
Agiloft
7.9
Talkus
10.0
Social Integration
Agiloft
6.3
Talkus
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Talkus
Not enough data available
Customer and Contacts Database
Agiloft
8.6
Talkus
Not enough data available
Products and Version Tracking
Agiloft
8.0
Talkus
Not enough data available
Call Scripting
Agiloft
Not enough data available
Talkus
Not enough data available
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Talkus
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
Talkus
Not enough data available
Knowledge Base
Agiloft
8.6
Talkus
Not enough data available
Ideas/Feedback
Agiloft
7.2
Talkus
Not enough data available
Q&A
Agiloft
7.4
Talkus
Not enough data available
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
Talkus
Not enough data available
Reporting
Agiloft
7.7
Talkus
Not enough data available
Dashboards
Agiloft
8.1
Talkus
Not enough data available
Platform
ITIL Compliance
Agiloft
8.9
Talkus
Not enough data available
Mobile User Support
Agiloft
7.0
Talkus
Not enough data available
Customization
Agiloft
9.1
Talkus
9.3
User, Role, and Access Management
Agiloft
9.4
Talkus
Not enough data available
Internationalization
Agiloft
8.5
Talkus
Not enough data available
Performance & Reliability
Agiloft
8.8
Talkus
9.7
Integration APIs
Agiloft
8.8
Talkus
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
8.3%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
34.9%
Internet
25.0%
 
Computer Software
16.3%
Logistics and Supply Chain
16.7%
 
Telecommunications
4.7%
Marketing and Advertising
8.3%
 
Renewables & Environment
4.7%
Leisure, Travel & Tourism
8.3%
 
Non-Profit Organization Management
4.7%
Information Technology and Services
8.3%
 
Other
34.9%
Other
33.3%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Talkus
Most Helpful Favorable Review
Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Screenshots

 
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