Compare Agiloft vs TeamSupport

See this comparison of Agiloft vs. TeamSupport based on data from user reviews. Agiloft rates 4.5/5 stars with 38 reviews. TeamSupport rates 4.4/5 stars with 461 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.7
(Based on 449 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.8
(Based on 450 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 22 reviews)
8.5
(Based on 211 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.9
(Based on 212 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.0
(Based on 407 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.3
(Based on 217 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.2
(Based on 450 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.5%
 
Information Technology and Services
34.9%
Computer Software
28.2%
 
Computer Software
16.3%
Information Technology and Services
21.9%
 
Non-Profit Organization Management
4.7%
Internet
6.0%
 
Renewables & Environment
4.7%
Financial Services
4.6%
 
Telecommunications
4.7%
Hospitality
4.0%
 
Other
34.9%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

 
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