Compare Agiloft, TeamSupport, and HappyFox

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Agiloft
TeamSupport
HappyFox
Optimized for quick response
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Agiloft
Agiloft
4.6
Based on 38 reviews
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TeamSupport
TeamSupport
4.3
Based on 507 reviews
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Support Desk
$50 / agent / month billed annually
Mighty
$29 per staff / month
 
Enterprise
$65 / agent / month billed annually
Fantastic
$49 per staff / month
 
Private Cloud
Custom Contact Us for Pricing
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.7
(Based on 490 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.8
(Based on 491 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.5
(Based on 231 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.8
(Based on 233 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.0
(Based on 445 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.3
(Based on 238 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.1
(Based on 490 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
41.5%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
47.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.1%
15.5%
 
Information Technology and Services
34.9%
Computer Software
27.3%
Information Technology and Services
14.1%
 
Computer Software
16.3%
Information Technology and Services
20.6%
Computer Software
12.2%
 
Telecommunications
4.7%
Internet
5.6%
Higher Education
6.4%
 
Renewables & Environment
4.7%
Financial Services
4.5%
Real Estate
3.8%
 
Non-Profit Organization Management
4.7%
Hospitality
3.6%
Education Management
3.8%
 
Other
34.9%
Other
38.3%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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