Compare Agiloft, TeamSupport, and ServiceNow
 Agiloft 4.6 Based on 38 reviews |  TeamSupport 4.3 Based on 507 reviews |  ServiceNow 3.9 Based on 525 reviews |
Pricing
| ‐ | Support Desk $50 / agent / month billed annually | ‐ | |
| ‐ | Enterprise $65 / agent / month billed annually | ‐ | |
| ‐ | Private Cloud Custom Contact Us for Pricing | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.1 (Based on 31 reviews) | 8.7 (Based on 490 reviews) | 8.5 (Based on 499 reviews) |
| Ease of Use | 8.4 (Based on 31 reviews) | 8.8 (Based on 491 reviews) | 7.7 (Based on 499 reviews) |
| Ease of Setup | 7.8 (Based on 22 reviews) | 8.5 (Based on 231 reviews) | 7.5 (Based on 145 reviews) |
| Ease of Admin | 8.6 (Based on 22 reviews) | 8.8 (Based on 233 reviews) | 8.0 (Based on 147 reviews) |
| Quality of Support | 8.8 (Based on 30 reviews) | 9.0 (Based on 445 reviews) | 8.1 (Based on 399 reviews) |
| Ease of Doing Business With | 9.5 (Based on 23 reviews) | 9.3 (Based on 238 reviews) | 8.3 (Based on 144 reviews) |
| Product Direction (% positive) | 9.0 (Based on 31 reviews) | 9.1 (Based on 490 reviews) | 8.0 (Based on 492 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 48.6% | 41.5% | 3.8% |
Mid-Market (51-1000 emp.) | 37.1% | 47.4% | 17.0% |
Enterprise (> 1000 emp.) | 14.3% | 11.1% | 79.2% |
Reviewers' Industry
Information Technology and Services 34.9% | Computer Software 27.3% | Information Technology and Services 27.5% | |
Computer Software 16.3% | Information Technology and Services 20.6% | Higher Education 7.8% | |
Telecommunications 4.7% | Internet 5.6% | Hospital & Health Care 7.5% | |
Renewables & Environment 4.7% | Financial Services 4.5% | Computer Software 6.7% | |
Non-Profit Organization Management 4.7% | Hospitality 3.6% | Financial Services 5.7% | |
Other 34.9% | Other 38.3% | Other 44.8% |
Reviews
| Most Helpful Favorable Review | Eric N. Executive Sponsor in Information Technology and Services 1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how... | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... | Ikram B. Industry Analyst / Tech Writer in Financial Services There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the... |
| Most Helpful Critical Review | G2 Crowd User in Information Technology and Services We had some server down issues during our use. | G2 Crowd User in Internet Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the... | Ion S. Administrator in Construction ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common... |
