Compare Agiloft, TeamSupport, and Zendesk Support

 
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 31 reviews)
8.7
(Based on 492 reviews)
8.8
(Based on 1,276 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 31 reviews)
8.8
(Based on 493 reviews)
8.7
(Based on 1,280 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 22 reviews)
8.5
(Based on 232 reviews)
8.3
(Based on 605 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 22 reviews)
8.9
(Based on 234 reviews)
8.4
(Based on 628 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.8
(Based on 30 reviews)
9.0
(Based on 447 reviews)
8.5
(Based on 1,088 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 23 reviews)
9.3
(Based on 239 reviews)
8.6
(Based on 589 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 31 reviews)
9.1
(Based on 492 reviews)
7.8
(Based on 1,268 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
41.3%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
47.7%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.1%
16.4%
 
Information Technology and Services
34.9%
Computer Software
27.2%
Computer Software
18.0%
 
Computer Software
16.3%
Information Technology and Services
20.7%
Information Technology and Services
15.2%
 
Telecommunications
4.7%
Internet
5.6%
Internet
10.6%
 
Renewables & Environment
4.7%
Financial Services
4.5%
Marketing and Advertising
5.0%
 
Non-Profit Organization Management
4.7%
Hospitality
3.6%
Telecommunications
3.3%
 
Other
34.9%
Other
38.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Search functionality. The search is not very friendly. Even though I will be searching the correct person's name, company and/or subject line of the ticket, the search field does not return anything related.

Matthew R.
User in Building Materials

This product uses a lot of resources on the computer and slows computer down

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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