Compare Agiloft vs Teamwork Desk
See this
comparison of Agiloft vs. Teamwork Desk
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Agiloft
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.9
Ease of Use
Ease of Use
8.2
8.6
Ease of Setup
Ease of Setup
7.5
8.6
Ease of Admin
Ease of Admin
8.4
8.9
Quality of Support
Quality of Support
8.7
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
Product Direction (% positive)
Product Direction (% positive)
8.9
9.2
Meets Requirements
Agiloft
9.0
Teamwork Desk
8.9
Ease of Use
Agiloft
8.2
Teamwork Desk
8.6
Ease of Setup
Agiloft
7.5
Teamwork Desk
8.6
Ease of Admin
Agiloft
8.4
Teamwork Desk
8.9
Quality of Support
Agiloft
8.7
Teamwork Desk
8.9
Ease of Doing Business With
Agiloft
9.4
Teamwork Desk
8.9
Product Direction (% positive)
Agiloft
8.9
Teamwork Desk
9.2

Features

Ticket and Case Management
Workflow
Agiloft
9.1
Teamwork Desk
8.8
Response Automation
Agiloft
9.3
Teamwork Desk
8.9
SLA Management
Agiloft
8.0
Teamwork Desk
Not enough data available
Attachments/Screencasts
Agiloft
8.5
Teamwork Desk
8.7
Ticket Collaboration
Agiloft
9.4
Teamwork Desk
8.7
Ticket creation user experience
Agiloft
8.9
Teamwork Desk
8.9
Ticket response user experience
Agiloft
8.7
Teamwork Desk
8.9
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Teamwork Desk
8.9
Searchable Articles
Agiloft
Not enough data available
Teamwork Desk
8.7
Community Forums
Agiloft
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
Agiloft
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
Agiloft
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
Agiloft
Not enough data available
Teamwork Desk
8.9
Live Chat
Agiloft
Not enough data available
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Agiloft
8.9
Teamwork Desk
8.4
Email to Case
Agiloft
8.8
Teamwork Desk
9.2
Chat/Live Support
Agiloft
7.9
Teamwork Desk
6.3
Social Integration
Agiloft
6.3
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Agiloft
8.7
Teamwork Desk
7.3
Customer and Contacts Database
Agiloft
8.6
Teamwork Desk
8.5
Products and Version Tracking
Agiloft
8.0
Teamwork Desk
7.7
Call Scripting
Agiloft
Not enough data available
Teamwork Desk
8.0
Interactive Voice Response (IVR)
Agiloft
Not enough data available
Teamwork Desk
Not enough data available
Self Service/Community
Forums
Agiloft
5.8
Teamwork Desk
8.1
Knowledge Base
Agiloft
8.6
Teamwork Desk
8.3
Ideas/Feedback
Agiloft
7.2
Teamwork Desk
7.9
Q&A
Agiloft
7.4
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
Agiloft
Not enough data available
Teamwork Desk
Not enough data available
Reporting
Agiloft
7.7
Teamwork Desk
8.0
Dashboards
Agiloft
8.1
Teamwork Desk
8.6
Platform
ITIL Compliance
Agiloft
8.9
Teamwork Desk
Not enough data available
Mobile User Support
Agiloft
7.0
Teamwork Desk
8.3
Customization
Agiloft
9.1
Teamwork Desk
7.3
User, Role, and Access Management
Agiloft
9.4
Teamwork Desk
8.9
Internationalization
Agiloft
8.5
Teamwork Desk
Not enough data available
Performance & Reliability
Agiloft
8.8
Teamwork Desk
9.0
Integration APIs
Agiloft
8.8
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
2.9%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Information Technology and Services
34.9%
Marketing and Advertising
23.4%
 
Computer Software
16.3%
Information Technology and Services
19.1%
 
Telecommunications
4.7%
Internet
8.5%
 
Renewables & Environment
4.7%
Computer Software
8.5%
 
Non-Profit Organization Management
4.7%
Logistics and Supply Chain
6.4%
 
Other
34.9%
Other
34.0%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Perhaps it is how we have it setup, but I find the interface a bit clunky and difficult to maneuver and find what I need. Sometimes the responsiveness is slow, but that may be a resource constraint on the VMs that the application is running on.

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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