Compare Agiloft vs Track-It!
See this
comparison of Agiloft vs. Track-It!
based on data from user reviews. Agiloft rates 4.6/5 stars with 38 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Agiloft
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
7.7
Ease of Use
Ease of Use
8.2
7.8
Ease of Setup
Ease of Setup
7.5
7.3
Ease of Admin
Ease of Admin
8.4
7.8
Quality of Support
Quality of Support
8.7
7.7
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
Product Direction (% positive)
Product Direction (% positive)
8.9
5.6
Meets Requirements
Agiloft
9.0
Track-It!
7.7
Ease of Use
Agiloft
8.2
Track-It!
7.8
Ease of Setup
Agiloft
7.5
Track-It!
7.3
Ease of Admin
Agiloft
8.4
Track-It!
7.8
Quality of Support
Agiloft
8.7
Track-It!
7.7
Ease of Doing Business With
Agiloft
9.4
Track-It!
7.9
Product Direction (% positive)
Agiloft
8.9
Track-It!
5.6

Features

Incident Management
Automate Ticket Routing
Agiloft
Not enough data available
Track-It!
7.6
Ticket Prioritization
Agiloft
Not enough data available
Track-It!
7.7
Ticket Notifications
Agiloft
Not enough data available
Track-It!
8.8
Knowledge Base
Agiloft
Not enough data available
Track-It!
6.5
Knowledge Base/Ticket Integration
Agiloft
Not enough data available
Track-It!
6.7
Knowledge Share
Knowledge Base
Agiloft
Not enough data available
Track-It!
7.1
Searchable Articles
Agiloft
Not enough data available
Track-It!
6.7
Community Forums
Agiloft
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
Agiloft
Not enough data available
Track-It!
Not enough data available
Reporting
Dashboards
Agiloft
Not enough data available
Track-It!
6.7
Time Tracking
Agiloft
Not enough data available
Track-It!
7.3
Surveys
Agiloft
Not enough data available
Track-It!
6.7
Interaction
Web Portals
Agiloft
Not enough data available
Track-It!
7.6
Forum to Reponse
Agiloft
Not enough data available
Track-It!
6.9
Tickets and Tagging
Agiloft
Not enough data available
Track-It!
8.5
Live Chat
Agiloft
Not enough data available
Track-It!
6.9
Access & Usability
Mobile
Agiloft
Not enough data available
Track-It!
7.1
Self Service
Agiloft
Not enough data available
Track-It!
7.4
Active Directory
Agiloft
Not enough data available
Track-It!
8.3
Multi-Channel Access
Agiloft
Not enough data available
Track-It!
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.6%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.1%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
32.0%
Agiloft
Small-Business
48.6%
Mid-Market
37.1%
Enterprise
14.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
34.9%
Information Technology and Services
13.5%
 
Computer Software
16.3%
Hospital & Health Care
9.4%
 
Telecommunications
4.7%
Higher Education
7.3%
 
Renewables & Environment
4.7%
Utilities
5.2%
 
Non-Profit Organization Management
4.7%
Law Practice
5.2%
 
Other
34.9%
Other
59.4%
Agiloft
Information Technology and Services
34.9%
Computer Software
16.3%
Telecommunications
4.7%
Renewables & Environment
4.7%
Non-Profit Organization Management
4.7%
Other
34.9%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

 
Agiloft
Most Helpful Favorable Review
Eric N.
Executive Sponsor in Information Technology and Services

1) Easy coding-free process-oriented customization 2) Highly flexible in terms of automating nearly any business process 3) Overall simplicity yet customizable enough to look like a custom application 4) Easy enough to customize that users can decide how...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

We had some server down issues during our use.

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

Screenshots

 
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